Installation Guide

25 Year Limited Warranty
Statement of Warranty: This warranty is given to the original
residential purchaser (“Purchaser”), of TimberTech Limited
(“TimberTech”) Style Selections decking (the “Product”) [who
purchases the Product from a Participating Lowe’s Store (as defined
herein).] For purposes of this warranty, a residential Purchaser shall
refer to a single-family residential homeowner.
TimberTech warrants to Purchaser that, for a period of twenty-five
(25) years from the date of the original consumer purchase (the
“Term”), under normal use and service conditions, that:
(1) The Product will be free from material defects in workmanship
and materials, and will not check, split, splinter, rot or suffer
structural damage from termites or fungal decay. This warranty
does not extend to fasteners that are not supplied by TimberTech.
The use of fasteners not supplied by TimberTech may void this
warranty if it is determined that the Product failure or defect
resulted from the use of a fastener not supplied by TimberTech.
(2) The Product’s color will not fade from light and weathering
exposure, as measured by a color change of more than 5 Delta
E (CIE) units. While the Product is designed to resist fading, no
material is fade proof when subjected to years of exposure to
ultraviolet (UV) rays and the elements.
(3) The Product will resist permanent staining from food and
beverage items that may be spilled onto the surface of the Product,
including items such as condiments (barbecue sauce, ketchup,
mustard, mayonnaise), salad dressing and salad oils, grease, tea,
wine, coffee, fruit punch, sodas and other food and beverage related
items that would typically be present on a residential deck, provided
that such substances are removed from the Product with soap and
water or mild household cleaners after no more than one (1) week
of exposure of the substances to the surface of the Product.
Notwithstanding the foregoing, TimberTech does not warrant that
the Product is stain-proof, and does not warrant stain resistance
resulting from spilled or otherwise applied food and beverage
substances which are not properly cleaned as provided above within
one (1) week of exposure. In addition, this warranty does not cover
any staining or damage to the Product resulting from abrasive
compounds of acidic or basic pH, paints or stains, strong solvents,
metallic rust or other abnormal residential deck use items, and
non-food and non-beverage substances, including, but not limited to,
biocides, fungicides, plant foods or other bactericides.
All warranties are subject to the exclusions, limitations
and restrictions set forth in the foregoing paragraphs
and below.
Obtaining Warranty Performance: Purchaser must do as follows in
order to make a claim under this warranty:
Claims Regarding Stain-Resistance: If the Purchaser is making a
claim relating to the warranty on stain resistance, Purchaser must
do all of the following (in addition to the procedures set forth below
for All Claims):
1. Attempt to clean the affected area of the Product by using
the cleaning procedures described above within one (1) week of
exposure of the food or beverage to the surface of the Product.
2. If, after completing step 1 above, the affected area remains
reasonably unsatisfactory, then Purchaser must have the affected
area of the Product cleaned by a professional deck cleaner at
Purchaser’s expense.
3. If, after completing steps 1 and 2 above, the affected area still
remains reasonably unsatisfactory, Purchaser may make a claim
under this warranty as provided herein, provided that such claim
is made within thirty (30) days after the professional cleaning is
completed.
All Claims: If Purchaser discovers a defect in the Product during
the Term, Purchaser must, no later than the end of the Term,
notify TimberTech in writing at the following address: TimberTech
Limited, 894 Prairie Avenue, Wilmington, Ohio 45177, Attn: Claims
Department . Purchaser must include in this notification proof
of purchase from a Participating Lowe’s Store, a description and
photographs of the affected area of the Product, and, if the claim
relates to the warranty on stain resistance, reasonable proof of
compliance with the requirements set forth above under “Claims
Regarding Stain-Resistance.” TimberTech reserves the right to
request additional information in connection with the warranty
claim.
After reviewing all information, TimberTech will make a
determination regarding the validity of the claim submitted.
25
stain&fade
YEAR
25
residential
YEAR
LIMITED
WARRANTY