Warranty Guide

This warranty only applies to the Natural Brown and Natural
Grey colors of Style Selections™ decking.
Manufacturer (hereinafter “Manufacturer”) warrants to
the original residential purchaser (“Purchaser”) that, for a
period of twenty-five (25) years, Style Selections products
produced by the Manufacturer (the “Product”) will meet
the following warranties:
General Warranty: The Product shall be free from material
defects in workmanship and materials, and shall not split,
splinter, rot or suffer structural damage from termites or
fungal decay.
Fade Resistance: The Product shall not fade in color from
light and weathering exposure as measured by color change
of more than 5 Delta E (CIE) units.
The Product is designed to resist fading. No material is
fade proof when exposed to years of UV exposure and the
elements. The Product is designed to resist fading, and will
not in any event fade by more than 5 Delta E (CIE) units.
Stain Resistance: The Product shall be resistant to
permanent staining resulting from spills of food and
beverage items including ketchup, mustard, salad oils, tea,
wine, coffee, fruit punch, barbeque sauce, grease, sodas
and other food and beverage related items that would
typically be present on a residential deck, or mold and
mildew naturally occurring in the environment, provided
that such substances are removed from the Product with
soap and water or mild household cleaners after no more
than one (1) week of exposure of the food or beverage to
the surface or first appearance of the mold and mildew.
Notwithstanding the foregoing, Manufacturer does not
warrant that the Product is stain-proof, and does not
warrant stain resistance resulting from spilled or otherwise
applied food and beverage substances which are not
properly cleaned as provided above within one (1) week
of exposure. In addition, materials not covered in the stain
resistant warranty include abrasive compounds of acidic
or basic pH, paints or stains, strong solvents, metallic
rust or other abnormal deck use items, and non-food and
non-beverage substances, including but not limited to,
biocides, fungicides, plant food, or bactericides. Mold
and mildew can settle and grow on any outdoor surface,
including this Product. You should periodically clean your
deck to remove dirt and pollen that can feed mold and
mildew. This warranty does not cover mold and mildew
which is not properly cleaned as provided above within one
(1) week of first appearance.
Transferability: This warranty may be transferred one (1)
time, within the five (5) year period beginning from the date
of original purchase by the Purchaser, to a subsequent
buyer of the property upon which the Products were
originally installed.
EXCLUSIONS FROM WARRANTY COVERAGE:
Exposure to Heat: Direct or indirect contact with extreme heat
sources (over 275 degrees) may cause fading and may damage
the surface of the Product, and any effects of such exposure
are expressly excluded from coverage under this warranty.
Surface Damage: Never use metal shovels or sharp-edged
tools to remove snow and ice on the surface of the Product.
If the surface of the Product is damaged or punctured, this
warranty will be voided.
Paint or Other Materials Applied to the Product: If paint
or other coating materials are applied to the Product, this
warranty will be voided.
Other Exclusions: Notwithstanding the foregoing, Manufacturer
does not warrant against and is not responsible for, and no
implied warranty shall be deemed to cover, any condition
attributable to: (1) improper installation of the Products and/or
failure to abide by Manufacturer’s installation guidelines, including
but not limited to improper gapping; (2) use of the Products
beyond normal residential use and service conditions, or in an
application not recommended by Manufacturer’s guidelines
and local building codes; (3) movement, distortion, collapse or
settling of the ground or the supporting structure on which the
Products are installed; (4) any act of God (such as flooding,
hurricane, earthquake, lightning, etc.), environmental condition
(such as air pollution, mold, mildew, etc.), staining from foreign
substances (such as dirt, grease, oil, etc.), normal weathering
(defined as exposure to sunlight, weather and atmosphere
which will cause any colored surface to gradually fade, chalk,
or accumulate dirt or stains), or variations or changes in color of
the Products (except as expressly provided above in the Fade
and Stain Warranties); (5) improper handling, storage, abuse or
neglect of Manufacturer products by Purchaser, the transferee
or third parties; or (6) ordinary wear and tear.
Procedure for Making a Claim under this Warranty
In order to make a claim under this warranty, Purchaser must
do the following:
1. If the Purchaser is making a claim relating to the warranty
on stain resistance, Purchaser must do as follows:
(a) Purchaser must try to clean the affected area of the deck
by using the cleaning procedures described above within one
(1) week of exposure of the food or beverage to the Product
or first appearance of the mold and mildew.
(b) If the affected area remains reasonably unsatisfactory
after Purchaser has tried these cleaning procedures,
then Purchaser must have the affected area of the deck
professionally cleaned at Purchaser’s expense.
(c) If the affected area remains reasonably unsatisfactory
after the professional cleaning, Purchaser may make a claim
under this warranty, provided that such claim is made within
thirty (30) days after the professional cleaning.
2. To make a claim under this limited warranty, Purchaser, or
the transferee, shall send to Manufacturer, within the warranty
period referred to above, a description and photographs of
the affected area of the Product, proof of purchase, and if
the claim relates to the warranty on stain resistance, proof of
compliance with paragraph 1. above, to the following address:
Style Selections Manufacturer
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
3. Upon confirmation by an authorized Manufacturer
representative of a valid claim hereunder, Manufacturer’s
sole responsibility shall be, at its option, to either replace
the affected item or refund the portion of the purchase price
paid by Purchaser for such affected item (not including the
cost of its initial installation). Replacement material will be
provided that is as close as possible in color, design and
quality as the replaced material, but Manufacturer does not
guarantee an exact match as colors and design may change.
4. If a valid warranty claim hereunder is made during years
eleven (11) through twenty-five (25) after the original
purchase for a residential application, recovery will be
prorated. If Manufacturer is providing replacement materials,
it may elect to replace the percentage listed below of boards
otherwise meeting the requirements for a claim, or if it is
refunding the purchase price, it may elect to refund the
percentage listed below of the purchase price of boards
otherwise meeting the requirements for a claim.
Year of Warranty Claim Percentage Recovery
11 80%
12 80%
13 80%
14 60%
15 60%
16 60%
17 40%
18 40%
19 40%
20 20%
21 20%
22 20%
23 10%
24 10%
25 10%
5. THIS WARRANTY SHALL NOT COVER AND
MANUFACTURER SHALL NOT BE RESPONSIBLE FOR
COSTS AND EXPENSES INCURRED WITH RESPECT
TO THE REMOVAL OF AFFECTED PRODUCT OR
THE INSTALLATION OF REPLACEMENT MATERIALS,
INCLUDING BUT NOT LIMITED TO LABOR AND FREIGHT.
UNDER NO CIRCUMSTANCES WILL MANUFACTURER BE
LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT IN
CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO
NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE,
AND MANUFACTURER’S LIABILITY WITH RESPECT
TO PRODUCTS SHALL IN NO EVENT EXCEED THE
REPLACEMENT OF SUCH PRODUCTS OR REFUND OF
THE PURCHASE PRICE, AS DESCRIBED ABOVE.
Some States or Provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. This warranty
gives you specific legal rights, and you may also have other
rights that vary from State to State or Province to Province.
Copyright © 2014 Lowe’s. All Rights Reserved.
Limited Residential Warranty