Warranty Guide

3580 Corporate Dr. | Dalton, GA 30720 USA
Phone: [phone] | www.usfloorsllc.com
25 Year Residential Warranty Page 2 of 2
Revised 4/24/18
2. Problems due to moisture, mildew, alkaline substances, hydrostatic pressure, expansion and contraction between
planks/tiles, or humidity levels above or below those recommended.
3. It is normal and expected for there to be color variations due to use of natural components, exposure to UV light
and/or sunlight, and age of material. Therefore, color inconsistency between samples, replacement product or
illustrations and actual product is not a manufacturing flaw.
4. Manufacturer makes no guarantee that natural wood products will match or coordinate with customer
furnishings, trim, cabinetry, railings, etc.
5. Inherent variations that are consistent with those of a natural wood product to include pattern, color, and granule
size do not indicate defective material.
6. Noncompliance with installation instructions and maintenance guidelines as recommended by USFloors.
Manufacturer cannot assume responsibility for the suitability of flooring material and accompanying products
for each individual installation as manufacturer has no control over the installer's proper application. Should
an individual piece be doubtful as to appearance or dimension the installer should not use this piece. Failure to
apply protective coating in accordance with manufacturer’s guidelines may result in irreparable damage to the
wood. Such damage is not covered.
7. Cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates, golf
shoes or pets.
8. Floor covering installed in inappropriate locations is excluded from this warranty.
9. Exposure to UV light and sunlight will cause discoloration to natural wood products. This is normal and is not a
manufacturing flaw. Area rugs and large furniture will block light exposure and cause uneven coloration. To
minimize this, furnishings and floor coverings should be moved periodically.
How to Make a Claim
Any claim made under either of these limited warranties must be made by contacting your retailer within 30 days after the
basis of the claim is detected. In addition, any claim under either of these limited warranties must be made before the end
of the applicable limited warranty period. Proof of purchase including the date of purchase, must be presented to make a
claim.