Warranty Guide

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STYLE SELECTIONS
TM
PREFINISHED SOLID AND ENGINEERED HARDWOOD FLOORS — LIMITED WARRANTIES
2018_06_SSPFEWF_LOW_WAR
Jobsite Conditions
Mohawk requires that all Style Selections hardwood floors be acclimated before installation. The purpose of acclimation is
to allow the moisture content of the wood to adjust to “normal living conditions” at the site. These are the temperature and
humidity conditions that will typically be experienced once the structure is occupied. The room temperature must be within
a range of 60 – 80o F, with relative humidity in a range of 35% – 55%. These environmental conditions are specified as pre-
installation requirements and must be maintained for the life of the product. Environmental conditions consistently outside
of these parameters could result in product performance problems that would not be covered under these warranties.
This Limited Residential Warranty is pro rata. A pro rata warranty is one that provides a refund or credit and decreases
according to a set formula as the warranty period progresses. The original warranty value is reduced by the amount of the
time that you own it. When a claim is made, the value of the warranty becomes a percentage of ownership per year based
upon the warranty period. All Limited Lifetime Residential Warranties are prorated over 33 years. Any services that are
provided as part of this warranty do not extend the warranty period. These limited warranties do not apply to Cabin grade
or other downgraded or discontinued Style Selections hardwood floors and any such product(s) are sold “as is”. Any and
all representations, promises, warranties or statements by Mohawk or its agents that differ in any manner from the terms
of these limited warranties shall be of no force or effect unless in writing, signed by a duly authorized officer of Mohawk. If
there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified,
the terms and conditions of the warranties specified shall control.
Any of the following shall void and invalidate the above limited warranties:
Visible Defects — Boards with visible defects must not be installed. Visible defects are those defects which are apparent on
the face of the flooring. Boards with visible defects must be noted by the installer and reported before installation so that
replacement flooring can be furnished before installation.
Building Settling or Uneven Subfloor — Style Selections hardwood floors must be installed in strict accordance with Style
Selections written installation instructions. Improper installation done in a way that is contrary to Style Selections written
installation instructions can cause problems with a Style Selections hardwood floor. Style Selections limited warranties do
not cover damage or defects caused by improper installation.
Improper Maintenance or Inadequate Care — Your Style Selections hardwood floor requires maintenance. Style Selections
hardwood floors must be maintained in accordance with Style Selections written maintenance instructions. These limited
warranties do not cover damage or defects caused by improper maintenance or inadequate care.
Refinishing — While the factory finish of the Style Selections hardwood floor may be refinished, doing so will void the
Finish warranty.
Accidents, Abuse or Abnormal Wear — Mohawk does not warrant for damage or defects resulting from accidents, abuses,
or abnormal usage which stain or scratch the finish, diminish gloss, or indent the surface of the Style Selections hardwood
floor. Style Selections limited warranties also do not cover damage or defects caused by heavy or concentrated foot traffic,
damage by pet claws (nails), or failure to protect the Style Selections hardwood floor from sand, gravel or other abrasives
by use of walk off mats.
Indentations from High Heels on Shoes — A high heel can concentrate as much as 2,000 pounds per square inch on the
floor. This type of heel has a diameter of approximately 3/8”, and walking on any wood surface with high heels is considered
an abusive situation. Style Selections limited warranties do not cover damage or defects caused by high heels, shoes in
need of repair, or golf cleats.
Problems with Moisture or Dryness — Style Selections limited warranties do not cover damage or defects caused by
wetting or the presence of excessive moisture, or by conditions which are too dry. Flooding, acts of God, plumbing
accidents, leaking appliances (icemakers, dishwashers, clothes washers, etc.) are not covered by this warranty. See Style
Selections written installation instructions for more details.
Excessive Lighting — Style Selections limited warranties do not cover damage or defects, including, but not limited to,
color change caused by excessive sunlight or intense lighting. Excessive sunlight or intense lighting can cause color changes
in the finished product. Window treatments will usually provide adequate protection against excessive sunlight or intense
lighting. Additionally, due to the effects of excessive sunlight or intense lighting, new and/or replacement Style Selections
hardwood floors may not match display samples and/or existing flooring.