Use and Care Guide
Revision July2020 4
CLAIM PROCESS:
How do I file a claim?
While Novalis strives to manufacture the highest quality of of luxury vinyl flooring available today,
we realize there may be an occasion for a customer to file a claim. If you need to file a claim, please
call 1-888-509-3438 (option 2) or email us at claims@novalis-intl.com to obtain a claim form and
information on the process.