Installation Guide

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REFUND POLICY:
All valid warranty claims from Novalis US, LLC with regards to Style Selections® floor covering will
comply with the Lowe’s Home Improvement standard policy of refunds and returns for defective
material. All returns and claims must have a valid receipt of purchase of the floor covering for
completion of the claim, there will be no exceptions to this requirement. Please see the Lowe’s
Refund Policy as published and written on your Lowe’s receipt for complete details.
Novalis US, LLC. will operate within the Lowe’s refund policy guidelines as follows for restitution of
claims:
• Within 90 days, a complete refund of original purchase price of the flooring will be made
available via store credit through the Lowe’s store. The store may then issue a full credit based
on standard policy with regards to the form of payment made for the purchase.
• From 90 to 180 days Novalis will issue a credit to the Lowe’s store for the amount of the original
purchase price. Per Lowe’s policy the store will issue a merchandise card (instore credit).
• After 180 days Novalis will issue a credit to the Lowe’s store only when presented at the time of
claim filing a valid purchase receipt for the floor covering. It is at the discretion of the Lowe’s
store policy the manner in which you will receive the credit.
No person, representative, employee, or agent not employed by Novalis US, LLC. is authorized to
modify or change the warranty statements made in this document. This warranty gives you specific
legal rights, and you may also have other rights, which vary from state to state.
To file a claim, contact your retailer or for other information you may contact Novalis US, LLC.
toll-free at 1-888-509-3438. Claim documentation must be filled out in its entirety in order to be
assigned a claim number and reviewed for validity.
March 2020
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