Warranty Guide

4825-2883-0580.4
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9. To Make a Claim
To make a claim under this Lifetime Limited Residential Warranty, you must notify Stonepeak within 30
days after you discover a problem. To evaluate your claim, we may ask you to provide us with pictures,
samples, or other evidence of defects. Your claim will be denied if you fail to notify us within the 30-day
period, fail to provide us with requested sufficient evidence of defect, or you repair or replace Products
before we have made a determination of your claim.
10. No Modifications.
The terms of this Lifetime Limited Residential Warranty may not be waived or modified (whether by a
statement, omission, course of dealing or any act) except by a writing signed by an officer of Stonepeak.
This warranty and all Disputes are governed by laws of the State of Illinois.
StonePeak Ceramics, Inc. (“Stonepeak”)
Limited Commercial Warranty
Commercial Warranty
Stonepeak warrants to commercial purchasers (“Buyer”) that its products meet or exceed the performance
specification outlined in ANSI A137.1-2008 at the time of production and for twelve (12) months from the date of
shipment from our factory or until they are installed, whichever date occurs first. Certain factors are beyond our
control, including installation of our products, structural design and environmental conditions. Accordingly,
Stonepeak does not warrant its products after they are installed. In the event of latent defects caused by improper
manufacture, defined as tiles not conforming to industry standards, Stonepeak will either refund the purchase price
for the defective pieces or provide replacement material of the same kind. Stonepeak will not be responsible for any
costs of labor, installation or removal of our products. Stonepeak does not warrant that our glazed and unglazed
products will not scratch, chip or show signs of wear.
EXCEPT AS EXPRESSLY STATED ABOVE, THIS LIMITED WARRANTY STATES THE SOLE AND
EXCLUSIVE REMEDY OF BUYER AND THE SOLE AND EXCLUSIVE WARRANTY OF STONEPEAK
AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE,
WHETHER OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE OR
OTHERWISE, ON THE PRODUCTS, OR ON ANY PARTS OR LABOR FURNISHED DURING THE SALE,
DELIVERY OR SERVICING OF THE PRODUCTS.
DISCLAIMER
Merchandising materials and samples are for general reference only. Our products should be examined prior to
installation. Tile by its nature is subject to variation in color and/or veining as well as technical specifications,
including COF, due to the inherent variability in the raw materials and production process. Technical data sheets or
specifications are not guarantees of maximum or minimum thresholds of performance. Misuse of the product by the
Buyer including negligence, physical, or chemical abuse is not covered by this warranty. Installation defects are not
covered by this warranty. Visual defects or nonconformities apparent prior to installation are not covered by this
warranty.
LIMITATION OF LIABILITY
IN NO EVENT SHALL STONEPEAK BE LIABLE TO BUYER FOR ANY SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR AS A RESULT OF, THE SALE,
DELIVERY, NON-DELIVERY, SERVICING, ASSEMBLY, USE, LOSS OF USE OR FAILURE OF THE
PRODUCTS OR ANY PART THEREOF, OR FOR ANY CHARGES OR EXPENSES OF ANY NATURE
INCURRED WITHOUT STONEPEAK’S PRIOR WRITTEN CONSENT. IN NO EVENT SHALL
STONEPEAK’S LIABILITY UNDER ANY CLAIM MADE BY BUYER EXCEED THE PURCHASE PRICE OF
THE PRODUCTS IN RESPECT OF WHICH DAMAGES ARE CLAIMED.
To make a claim under this Limited Commercial Warranty, you must notify Stonepeak within 30 days after you
discover a problem. To evaluate your claim, we may ask you to provide us with pictures, samples, or other evidence
of defects. Your claim will be denied if you fail to notify us within the 30-day period, fail to provide us with
requested sufficient evidence of defect, or you repair or replace Products before we have made a determination of
your claim.