User Manual

25
Repair and Loaner Program
This service is available in the United States only. Outside the U.S.A., contact your Stryker sales
representative or your nearest subsidiary listed on the last page.
On request, Stryker Instruments will provide a loaner unit for your use while repairs are
being made.
Please clean and sterilize all potentially contaminated products being sent in for repair,
credit, or return of a loaner unit. The policy of Stryker Instruments is not to accept or
process potentially contaminated products which do not meet this requirement.
Also, please be aware that it is unlawful to transport bio-contaminated products through
interstate commerce which are not properly packaged and labeled as such.
1. Contact Stryker Customer Service at 1-800-253-3210 to request a loaner. Provide a
name and address for shipping. Every effort will be made to send a loaner unit immediately.
2. Send the inoperative unit to Stryker with a purchase order number of authorization for
repair. The order should explain the nature of the difficulty. Also, provide a name and
address for shipping the repaired instruments.
Return the inoperative unit to: Stryker Instruments
Repair Department
4100 E. Milham
Kalamazoo, Michigan, 49001.
3. The repaired unit will be shipped back and the repair invoice will follow under separate
cover. Under most conditions, repair turnaround time will be approximately 2-3 weeks.
4. As soon as your repaired unit is returned, return the loaner to Stryker Instruments.
Limited Warranty
For all TPS products unless otherwise specified.
In the U.S.A. only, products of Stryker Instruments are warranted to the original purchaser for a period of one
year from the date of purchase, with exceptions noted below. Products are warranted to be free from defects in
material and workmanship. Abnormal wear and tear or damage caused by misuse or by failure to perform
normal and routine maintenance as set out in the Maintenance Manual or Operating Instructions, or as demon-
strated by an authorized Stryker Instruments representative, is not covered by the warranty. Any effort at field
repair or adjustment may invalidate your warranty.
The warranty extends to all purchasers and is limited to the repair or replacement of the product without charge
when returned prepaid to Stryker Instruments. There are no other expressed warranties. This warranty gives
you specific legal rights and you may have other rights which vary by state and municipality.
For selected products.
• Universal Handswitch is warranted for a period of 6 months from date of invoice.
• Handpiece cords are warranted for a period of 6 months from date of invoice.
• Cutting accessories are not warranted.