Operation Manual

44
Solving problems
www.strongsat.com
You can see on-
screen interference
Your TV or VCR is not
correctly tuned.
Check that your TV and video recorder are
correctly tuned to your set-top box.
For further information, refer to your TV and VCR
instruction books.
In some cases your set-top box may need RF
tuning. See page 36 or call customer support for
further advice.
Your remote control
isn’t working.
Something is between
the remote control
and your set-top box.
Make sure you point your remote control directly at
your set-top box and that nothing is between it and
your set-top box. The ir receive light on your set-
top box’s front panel should flash each time you
press a remote control button.
The batteries are flat
or inserted the wrong
way round.
Check the batteries and replace them if necessary.
You’ve forgotten
your PIN.
Call customer support for advice.
The menus and
banners are in a
language you don’t
understand.
The menu language
has been changed to a
language you don’t
understand,
You can change the menu language as follows:
1. From a digital satellite channel, press menu.
2. Press D twice, to highlight the last item on the
menu, then press OK.
3. Press U 5 times, then press OK.
The User Settings menu displays. The first,
highlighted item is the menu language item.
4. Press R until your preferred language displays.
5. Press OK. The menus should now be in your
preferred language.
6. Press exit to redisplay digital satellite TV.
You have received a
new smart card but
you don’t know how
to activate it.
Make sure your set-top box is tuned to a
subscription channel. (You will not yet see the
picture.) Follow the instructions on ‘Inserting your
smart card’ on page 14. The Subscription Activation
screen should appear - see the instructions on
page 22.
Problem Possible cause Suggested solution