Operation Manual

43
Solving problems
ENGLISH
www.strongsat.com
Problem Possible cause Suggested solution
Your set-top box
doesn’t seem to be
working, and there
are no lights on the
front panel.
Your set-top box is not
receiving power.
Make sure that the mains lead is properly plugged in
and that the mains supply is switched on.
Check that the mains wall socket has power (try
plugging in a lamp).
Your set-top box
doesn’t seem to be
working, and the
front-panel standby
light is red.
Your set-top box is
switched off.
Press standby on the front panel, or S on your
remote control.
Your set-top box
doesn’t seem to be
working, and the
front-panel standby
light is green.
Your set-top box is not
correctly connected to
your other equipment,
or your other
equipment is not
correctly set up.
Check that all the connections are properly made.*
Check that your TV is plugged into the mains and
that it is switched on.
Your TV is not
switched to show
digital satellite
channels.
If your set-top box is connected to your TV via a
SCART lead, try selecting the appropriate AV
channel on your TV.
If your set-top box is connected to your TV via an
RF lead only, try selecting the appropriate ‘channel
for digital satellite TV’. If you do not have a ‘channel
for digital satellite TV’, you need to perform RF
tuning (see page 17).
Your set-top box
doesn’t seem to be
working, and the
front-panel standby
light is orange.
There is a problem
with the satellite signal.
Check that the lead from your satellite dish is
correctly connected to your set-top box.*
Check that your satellite dish and LNB(s) are
correctly set up and directed towards the correct
satellite(s) (see page 9).
Check that nothing is blocking your satellite dish, for
example a tree or high building.
There may be a temporary problem with the
reception, caused, for example, by bad weather; try
again later. If adverse weather conditions cause your
dish and/or LNB(s) to move, you may need to re-
adjust them (see the information supplied with this
equipment).
B
e
f
ore you c
h
ec
k
connect
i
ons
b
etween your equ
i
pment, ma
k
e sure you
di
sconnect a
ll
your equ
i
pment
from the mains supply. When you have finished checking and making connections, safely reconnect all the
equipment to the mains supply (see page 15).