Warranty Guide

This limited warranty contains important information
about your rights and obligations, as well as
limitations and exclusions that may apply to you.
What does this warranty cover?
Subject to the conditions outlined in this statement, StreamLabs
Inc. (“StreamLabs”, “we”, or “us”) warrants to the owner of the real
property, that the StreamLabs Control (the “Product”), when used
and installed in accordance with the User’s Guide or any instructions
provided by StreamLabs, shall be free from defects in materials and
workmanship for a period of two (2) years from the original retail
purchase date (the “Warranty Period”). Proof of purchase is required
to validate the Warranty Period. If proof of purchase is not available,
the Warranty Period commencement shall default to the date of
manufacture of the Product.
What will StreamLabs do?
If, aer inspection, we nd that the Product covered by this Limited
Warranty has failed due to a defect in materials or workmanship
during the Warranty Period, StreamLabs will, at its sole discretion,
either (a) repair or replace the defective Product or component;
or (b) accept the return of the Product and refund the money paid
by the original purchaser for the Product. Repair or replacement
may be made with a new or refurbished product or components,
at StreamLabs’ sole discretion. If the Product or a component
incorporated within it is no longer available, StreamLabs may, at
StreamLabs’ sole discretion, replace the Product with a similar
product of similar function. This shall constitute the sole and
exclusive remedy for any defective Product.
Any Product that has either been repaired or replaced under this
Limited Warranty will be covered by the terms of this Limited Warranty
for the longer of (a) ninety (90) days from the date of delivery of
the repaired Product or replacement Product, or (b) the remaining
Warranty Period. This Limited Warranty is transferable from the
original purchaser to subsequent owners, but the Warranty Period
will not be extended in duration or expanded in coverage for any such
transfer.
How do you make a claim?
Before making a claim under this Limited Warranty, the owner of the
Product must (a) notify StreamLabs of the intention to make a claim
by visiting support.streamlabswater.com during the Warranty Period
and providing a description of the alleged failure, and (b) comply with
StreamLabs return shipping instructions provided on the website.
StreamLabs will have no warranty obligations with respect to a
returned Product if it determines, in its reasonable discretion aer
examination of the returned Product, that the Product is an Ineligible
Product. StreamLabs will bear all costs of return shipping to owner
and will reimburse any shipping costs incurred by the owner, except
with respect to any Ineligible Product, for which owner will bear all
shipping costs. StreamLabs will not cover shipping costs if the owner
decides to return the Product via their own shipping methods.
What does this limited warranty not cover?
This Limited Warranty does not cover the following (collectively,
“Ineligible Products”): (1) Products marked as “sample” or “Not for
Sale”, or sold “AS IS”; (2) Products that have been subject to any:
(a) modications, alterations, tampering, or improper maintenance
or repairs; (b) handling, storage, installation, testing, or use not in
accordance with the User’s Guide or other instructions provided by
StreamLabs; (c) abuse or misuse; (d) breakdowns, uctuations, or
interruptions in electric power or the service provider network; or (e)
Acts of God, including but not limited to lightning, ood, tornado,
earthquake, or hurricane; or (3) any non-StreamLabs branded
hardware products. Unauthorized use of the Product or soware can
impair the Product’s performance and may invalidate this Limited
Warranty.
Limitation of Implied Warranties
Streamlabs limits the duration of any applicable implied warranties,
including the implied warranties of merchantability and tness for a
particular purpose, to the duration of this limited warranty.
Some states do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you.
Limitation of Damages
In no event will streamlabs be liable for any consequential, incidental,
exemplary, or special damages, including any damages for lost data
or lost prots, arising from or relating to this limited warranty or the
product, and streamlabs’ total cumulative liability arising from or
related to this limited warranty or the product will not exceed the
amount actually paid for the product by the original purchaser.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not
apply to you.
Limitation of Liability
The streamlabs online and mobile application services (the
“services”) provide you information (“product information”) regarding
your product. Without limiting the generality of the disclaimers above,
all product information is provided for your convenience, “as is”, and
“as available”. Streamlabs does not represent, warrant, or guarantee
that product information will be available, accurate, or reliable or that
product information or use of the services or product will provide
safety in your home. You use all product information, the services,
and the product at your own discretion and risk. You will be solely
responsible for (and streamlabs disclaims) any and all loss, liability,
or damages, including to your wiring, xtures, electricity, home,
product, computer, mobile device, and all other items and pets in your
home, resulting from your use of the product information, services, or
product. Product information provided by the services is not intended
as a substitute for direct means of obtaining the information. For
example, a notication provided through the service is not intended as
a substitute for audible and visible indications in the home and on the
product.
Your Legal Rights
This Limited Warranty gives you specic legal rights. You may also
have other legal rights that vary by state or jurisdiction. Likewise, some
of the limitations in this Limited Warranty may not apply in certain
states or jurisdictions. The terms of this Limited Warranty will apply to
the extent permitted by applicable law. For a full description of your
legal rights you should refer to the laws applicable in your state or
jurisdiction.
Return Policy
If you are the original purchaser of the Product and you are not
satised with the Product for any reason, you may return it in its
original condition (i) within thirty (30) days of the original purchase
or (ii) for Products purchased in November or December, by January
14th, whichever is later, (the “Return Period”) and receive a full
refund. Proof of purchase is required to validate the Return Period and
process your return.
To initiate a return, you may contact Customer Service by phone
[phone] or email [e-mail]
Service will email you a return label which you can use to return the
Product. Once the Product is received by StreamLabs, you will receive
a full refund as follows:
If you paid:
y With cash, debit card or a check, we’ll refund your purchase via
corporate check;
y With a credit card, we’ll credit the same credit card you used for the
original purchase. Please allow up to 2 weeks for the credit to be
reected in your account. Allow up to 2 billing cycles for the credit to
appear on your credit card statement.
StreamLabs
®
Control
Limited Warranty