User's Manual

Trouble-Shooting STRATEGIC Technologies Inc

iTRX Series Users Guide (STI) Feb 6, 2004

PROBLEM : Call Overdue after successful installation

SOLUTIONS

1. Is the unit on? Is the date and time on the display?

a. Is the AC adapter connected? If not, connect the AC adapter and check that ACU calls

into CC

b. Refer to PROBLEM : ACU locks up in Run Mode

2. Is the tel cable connected from the wall outlet to the LINE jack?

a. Connect tel cable to LINE jack

3. See PROBLEM : ACU locks up in Run Mode

PROBLEM : Multiple Telephone Disconnects

SOLUTION

1. Does this happen constantly or only during night?

a. The telephone company maybe lowering line voltage that causes ACU to detect that the

telephone has been disconnected.

2. Replace unit it verify that there is nothing wrong with the ACU.

a. If the problem persists, monitor offender via Passive Mode.

iTX Tips

PROBLEM : Not Transmitting

SOLUTION

1. Check the iTX with another ACU in test mode to make sure it is not transmitting.

2. Check that the battery is turned fully in the battery compartment.

3. Check the springs in the battery compartment are ok.

4. Make sure no water or other foreign material is in the battery compartment. If water is in the

battery compartment

a. Return the iTX to Strategic for repair

5. Return the iTX to Strategic for repair

PROBLEM : The Strap will not Reset

SOLUTION

1. Check that LOCK is working using LOCK test instruction.

2. Check if the iTX metal pins on the underside of the iTX are all right.

3. Check position of LOCK during reset. Is the LOCK in the correct reset location on the iTX.