User's Manual

STRATEGIC Technologies Inc Trouble-Shooting
iTRX Series Users Guide (STI) Feb 6, 2004 51
PROBLEM : The unit will not phone in on initial call-in
SOLUTION :
1. Enter Test Mode and check if the Tel. Symbol is present.
2. If the Tel symbol is not present
a. Check the cable is plugged into the phone line
b. Check the connectors on the cable (both ends)
c Check that the tel cable is plugged into the LINE jack on the ACU (directly above the AC
connector) The ACU will not display the tel symbol if it is plugged into the PHONE jack.
d. Attach a phone to the same phone line and check if a dial tone is present.
e. Dial a number and check if the line is working.
3. If the Tel symbol is present.
a. Refer to the communication error that occurred (ie No Connect (4), No Dialtone (3))
PROBLEM : Cockroaches or other foreign material in the ACU
SOLUTION:
1. Return the equipment to Strategic for repair
PROBLEM : Multiple ..info RU Reset on the CC report
SOLUTION:
1. If the resets occur after a call is initiated (ie during a call attempt).
a. The ACU will give a reset message if a critical error occurs during a phone call. These
messages can be ignored or considered telephone communication errors.
2. Return Unit to Strategic for repair
PROBLEM : ACU locks up in Run Mode
SOLUTION :
1. Is the date correct? Is the date incrementing?
a. If not, return the unit to Strategic for repair.
2. Will a LOCK enter Function Mode?
a. Is the LOCK working? Verify that the LOCK is working by using the LOCK on a different
ACU.
b. If not, return the unit to Strategic for repair
3. Does the ACU attempt to call the CC?
a. Force a call by causing an alarm that is reported immediately (ie disconnect AC or cause
an iTX strap alarm)
b. If not, return the unit to Strategic for repair