User's Manual

Trouble-Shooting STRATEGIC Technologies Inc

iTRX Series Users Guide (STI) Feb 6, 2004

Trouble-Shooting

ACU Tips

PROBLEM : CC Busy (2)

SOLUTION

1. All lines at the monitoring center are busy. The ACU will re-attempt the call in varying intervals (or

you can force another call attempt immediately).

PROBLEM : No Dialtone (3)

SOLUTION

1. Check the phone line has a valid dialtone.

2. Check that there are no telephone services that eliminate or alters the dialtone.

3. Assure no one is using the phone line while the ACU is attempting a call.

4. Use Passive Mode to monitor the offender. (See Passive Mode)

PROBLEM : No Connect (4)

SOLUTION

1. Check that the phone line is connected to the LINE jack on the back of the ACU. The LINE jack is

directly above the AC connector.

2. Check the phone number in the ACU (See the Extended Function Mode section) is correct.

3. Dial the phone number using a phone and check that it is possible to call the CC from that location.

4. Check that the phone line is capable of rotary (pulse) dialling. If not, switch the dial mode on the

ACU to Tone.

PROBLEM : Communication Error (5)

SOLUTION

1. Re-try the call attempt and assure that the call is not interrupted by anyone in the residence (i.e.

while the ACU displays “Telephone in Use” assure that no one picks up the phone.)

2. Remove any extra devices attached to the phone line (i.e. Answering machine, fax machine,

computer) to eliminate these as possible sources of the problem.

3. Remove any telephone services that may interfere with the ACU communications. (i.e. call waiting,

call notes)