User's Manual

Frequently Asked Questions STRATEGIC Technologies Inc
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iTRX Series Users Guide (STI) Feb 6, 2004
Frequently Asked Questions
1. Can an answering machine be used with the ACU?
An answering machine will not, as a general rule, affect the operation of the equipment
Although, depending on the quality of the answering machine it may load the line or create an
unsuitable line condition that could cause problems with ACU communications.
2. Can the ACU work with call waiting and call notes?
No, these services interrupt the unit while it is making outgoing calls. They should be removed.
3. Will the central computer call the ACU and when?
No, the Central Computer never calls the ACU. The ACU initiates all communications with the
host computer. The Call Overdue alarm indicates when the ACU has not checked in on time to
the Central Computer.
4. Will light switches affect the ACU?
A light switch will only affect the ACU if the switch controls the electrical power to the outlet the
ACU is connected. When the switch is turned off it will disconnect the ACU from AC power.
This will cause a NO AC alarm to be reported to the Central Computer.
5. Will the ACU operate if connected to a modem on a computer?
A computer modem may interfere with the operation of the ACU if it is using the phone line
when the ACU needs to make a call to the CC. Also, if the computer modem has the auto
answer setting enabled it will interfere with all calls.
6. Will the ACU operate when the phone line from the system is connected to a jack shared by a
satellite system?
Most satellite systems have been found to interrupt the ACU from making outgoing calls
7. Will the ACU listen to personal phone conversations?
No, the ACU has no capability to tape phone conversations