Operation Manual
9-3
Chapter 9: Troubleshooting
Trouble with the ActiveX ClientReset to the Factory Default Settings
Trouble with the ActiveX Client
Once you launch the Internet Explorer and enter the camera’s IP address in the address eld, you'll be asked
for the user name and password combination (the default is admin/admin, case sensitive).
Note:
The ActiveX component developed by Storex currently only runs on
Microsoft Internet Explorer 6 or greater. It does not function on other
web browsers for the time being.
No user interface in the browser:
This could be related to three possible causes.
1. ActiveX was not installed: Please install the ActiveX component by following the instruction on the
screen. This component must be installed. Otherwise you will not have access to the user interface.
Figure 9-3. ActiveX installation
2. ActiveX was installed but not enabled: Ensure that the ActiveX had been correctly registered with
yourInternetExplorer.Pleasecheckthatyou’vegotboththe“IPCamClientActivex”and“StorexActiveX”
control components registered and enabled under Tools -> Manage Add-ons.
Figure 9-4. Add-on management
3. Inappropriate browser security setting: Please ensure that your security setting in Internet Explorer
allows the installation of ActiveX component by adding the IP address of the camera to the list of
trusted sites in Internet Explorer.