StorCase® Technology InfoStation® 16-Bay Ultra320-to-SATA RAID 16-Bay FC-to-SATA RAID External Expansion Chassis User's Guide
i StorCase® Technology InfoStation® 16-Bay Ultra320-to-SATA RAID 16-Bay FC-to-SATA RAID External Expansion Chassis User's Guide Part No. D89-0000-0267 F00 February 2006 StorCase Technology, Inc. 17600 Newhope Street Fountain Valley, CA 92708-9885 Phone (714) 438-1850 Fax (714) 438-1847 InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
ii LIMITED WARRANTY STORCASE TECHNOLOGY, Incorporated (“StorCase”) warrants that its products will be free from defects in material and workmanship, subject to the conditions and limitations set forth below. StorCase will, at its option, either repair or replace any part of its product that proves defective by reason of improper workmanship or materials.
iii Warranty Claim Requirements To obtain warranty service, the defective product must be returned to your local authorized StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory service center. For defective products returned directly to StorCase, a Return Material Authorization (“RMA”) number must be obtained by calling StorCase Customer Service at (714) 445-3455. The RMA number must be prominently displayed on the outside of the return package.
iv Declaration of Conformity Company Name: StorCase Technology, Inc.
v Federal Communications Commission (FCC) Statement RADIO FREQUENCY INTERFERENCE STATEMENT You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate that equipment. This device complies with part 15 of the FCC rules.
vi Table of Contents INTRODUCTION ..................................................................................................................... Packaging Information ...................................................................................................... Serial Number ................................................................................................................ General Description .......................................................................................
vii LUN Mapping ....................................................................................................... 50 Deleting an Array ............................................................................................... 53 RAID Controller Configuration Overview .................................................................. 1 RAID Params ................................................................................................... 1.1 Array 1 .......................................
viii 3 RS232 Params ................................................................................................ 3.1 Modem Port .............................................................................................. 3.1.1 Baud Rate ......................................................................................... 3.1.2 Stop Bit ............................................................................................. 3.1.3 Data Bit .......................................................
ix 6.9 Log Event ................................................................................................. 6.9.1 Erase ................................................................................................ 6.9.2 Statistic ............................................................................................. 6.9.3 RTC ................................................................................................... 6.9.3.1 Set RTC ...................................................
x APPENDICES ........................................................................................................................ 83 Appendix A - Specifications/Dimensions ...................................................................... 84 Appendix B - Optional Accessories ............................................................................. 90 Replacement Power Supply Module ...................................................................... 90 Replacement Fan Module .................
xi List of Figures Figure 1: Figure 2: Figure 3A: Figure 3B: InfoStation 16-Bay SATA RAID Chassis ...................................................... InfoStation Front Panel ................................................................................... SCSI-to-SATA InfoStation Rear Panel .......................................................... FC-to-SATA InfoStation Rear Panel ..............................................................
xii Figure Figure Figure Figure Figure Figure Figure Figure A-1: B-1: B-2: B-3: B-4: B-5: B-6: B-6: InfoStation Physical Dimensions .................................................................. Power Supply Module .................................................................................. Fan Module ................................................................................................... Drive Carrier ..................................................................................
Introduction 1 INTRODUCTION Packaging Information The StorCase Technology InfoStation external expansion chassis is shipped in a container designed to provide protection and prevent damage during shipment, as confirmed by the International Safe Transit Association (ISTA Procedure 1A). The InfoStation was carefully inspected before and during the packing procedure at the factory. Evidence of any damage to the InfoStation should be reported to the shipper immediately.
2 Introduction General Description CAUTION: The InfoStation chassis contains NO USER SERVICEABLE parts inside the unit. Refer ALL servicing to qualified personnel! Danger of explosion if the RAID battery is incorrectly replaced! Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
Introduction 3 The latest versions of the InfoMon utility program and User's Guide can be downloaded (free of charge) from the StorCase web site (http://www.storcase.com). Contact StorCase for further information. Refer to Appendix B for further information on optional InfoStation accessories. Using a modular approach supported by redundant features and hot swapping capabilities, the InfoStation will provide continued data availability and allow for ease of maintenance and minimal system down time.
4 Introduction Figure 1: InfoStation 16-Bay SATA RAID Chassis StorCase Technology, Inc. InfoStation 16-Bay RAID User's Guide - Rev.
Introduction 5 Front Panel (Figure 2) • Drive Carrier(s) - Accommodate up to sixteen (16) 3.5" low-profile Serial ATA devices. Backplane design eliminates cable connections to drives, increases data integrity, and supports drive hot swappability. Corresponding drive bay numbers (1-16) are shown in Figure 2. • • Drive Carrier LED(s) - Provides the following information: Drive Ready (Blue) Indicates that the drive is properly installed and ready for access.
6 Introduction Rear Panel (Figures 3A & 3B) WARNING: DO NOT USE MODULE HANDLES TO LIFT CHASSIS! These handles are specifically designed for the installation and removal of modules only! NOTE: Blank plate (provided) must be installed if any module slot is left empty. Installation of the blank plate is necessary for proper cooling inside chassis.
Introduction 7 Fan Module Power Supply Module Power Switch DB9 Connectors RAID Controller Module SCSI I/O Connectors A/C Power In Figure 3A: SCSI-to-SATA InfoStation Rear Panel (S10H106 shown) Fan Module DB9 Connectors Power Supply Module Power Switch FC Ports RAID Controller Module A/C Power In Figure 3B: FC-to-SATA InfoStation Rear Panel (S10K107 shown) InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
8 Controller Module RAID Module Controller Panel SCSI-to-SATA (S10H106) RS-232 Serial Port (DB9) Reset VHDCI I/O Connectors (Ch. 2) RS-232 Serial Port (Mini USB) Modem Port VHDCI I/O Connectors (Ch. 1) Figure 4A: RAID Module Controller Panel (SCSI-to-SATA) Panel Components RS-232 Serial Port (DB9) Connection used for InfoStation external monitoring, RAID configuration, and control (via Hyper Terminal or Data Master). Reset Switch - Resets InfoStation UI (will not reset SCSI Bus).
Controller Module 9 SCSI-to-SATA (S10H118) RS-232 Serial Port (DB9) Reset VHDCI I/O Connectors (Ch. 2) RS-232 Serial Port (Mini USB) Modem Port VHDCI I/O Connectors (Ch. 1) Figure 4B: RAID Module Controller Panel (SCSI-to-SATA) Panel Components RS-232 Serial Port (DB9) Connection used for InfoStation external monitoring, RAID configuration, and control (via Hyper Terminal or Data Master). Reset Switch - Resets InfoStation UI (will not reset SCSI Bus).
10 Controller Module FC-to-SATA (S10K107) RS-232 Serial Port (DB9) Status LED Reset RS-232 Serial Port (Mini USB) Modem Port Status LED Activity LED FC Port (Loop A) Activity LED FC Port (Loop B) Figure 4C: RAID Module Controller Panel (FC-to-SATA) Panel Components RS-232 Serial Port (DB9) Connection used for InfoStation external monitoring, RAID configuration, and control (via Hyper Terminal or Data Master). Reset Switch - Resets InfoStation UI (will not reset FC Loops).
Controller Module 11 FC-to-SATA (S10K112) RS-232 Serial Port (DB9) Error LEDs RS-232 Serial Port (Mini USB) Reset Modem Port 2Gbps LED Ready LED In Out FC Ports (Loop A) In Out FC Ports (Loop B) Figure 4D: RAID Module Controller Panel (FC-to-SATA) Panel Components RS-232 Serial Port (DB9) Connection used for InfoStation external monitoring, RAID configuration, and control (via Hyper Terminal or Data Master). Reset Switch - Resets InfoStation UI (will not reset FC Loops).
12 Controller Module Inserting a Drive Carrier (with Drive Installed) NOTE: A new drive can be inserted into an empty bay at anytime. However, the drive will not be ready for access until the following procedure is followed. 1. Simply insert the drive carrier into the empty bay. Push handle in to lock carrier into place. 2. Drive is ready to be accessed when the Drive Ready LED glows BLUE.
Controller Module 13 Configuring Device and Chassis Settings NOTES: Some InfoMon changes will only take effect after an InfoStation power OFF & ON. For drive bay number assignments, refer to Figure 2. If necessary, use InfoMon to change any factory default device or chassis settings. Please refer to the InfoMon User's Guide for further information. InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
14 SCSI Channel Configurations TYPICAL SCSI CHANNEL CONFIGURATIONS (SCSI-to-SATA versions only) CAUTION: VHDCI connectors are easily damaged by improper handling. Visually inspect each connector for bent contacts and carefully align prior to insertion. NOTES: The configuration and use of the InfoStation RAID Controller requires a certain level of expertise and experience on the part of the user/integrator. Since there are many configuration options and variables (ie. host platforms, applications, etc.
SCSI Channel Configurations 15 InfoMon VT-100/ANSI Terminal (via HyperTerminal or Data Master) External Modem To SCSI Host 1 To SCSI Host 0 Terminate or Cascade to another InfoStation Terminate or Cascade to another InfoStation Figure 6B: Typical Dual SCSI Host Connection to InfoStation (Daisy-Chain) InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
16 FC Configurations TYPICAL FIBRE CHANNEL CONFIGURATIONS (FC-to-SATA version only) CAUTION: DO NOT bend the LC (optical) cable beyond the cable's minimum bend radius, data transmission degradation may occur. Follow cable manufacturer's guidelines for bend radius limitation.
FC Configurations 17 InfoMon VT-100/ANSI Terminal (via HyperTerminal or Data Master) External Modem To FC-AL (Loop A) Cascade to another InfoStation Cascade to another InfoStation To FC-AL (Loop B) Figure 7B: Typical Dual FC Loops Connection to InfoStation (S10K112 shown) InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
18 RAID Controller Configuration RAID CONTROLLER CONFIGURATION NOTES: The configuration and use of the InfoStation RAID Controller requires a certain level of expertise and experience on the part of the user/integrator. Since there are many configuration options and variables (i.e.. host platforms, applications, etc.), only general guidelines will be discussed in this User's Guide. Also refer to the disk manufacturer's documentation for specific information regarding the disks.
RAID Controller Configuration 19 RS-232 Serial Port (DB9) RS-232 Serial Port (Mini USB) Reset VHDCI I/O Connectors (Ch. 2) Modem Port VHDCI I/O Connectors (Ch. 1) Figure 8: DB9 Port Location (SCSI-to-SATA version shown) Set the communications parameters (Table 1): NOTE: The same parameters apply to both HyperTerminal and Data Master GUI.
20 RAID Controller Configuration Configuring the RAID Controller There are two aspects to configuring the RAID controller: • Configuration of the RAID system and communication parameters • Setting up and configuration of arrays within the RAID system Users are advised to configure the system first, then the arrays. The following sections provide instructions on how to setup a RAID configuration for the first time.
RAID Controller Configuration 21 RAID Configuration via Data Master GUI NOTES: The Data Master Storage Manager GUI is included on the StorCase Resource Kit CD (provided with each InfoStation). The latest version can also be downloaded from the StorCase web site at: http://www.storcase.com/support/datamaster.asp Refer to the Data Master User's Guide for further information. Data Master Storage Manager GUI may be used to configure the InfoStation RAID controller.
22 RAID Controller Configuration If this not the first time opening Data Master and there is already a connection to an InfoStation, the following screen should appear (Figure 9B). Figure 9B: Connection Screen - If there is already an InfoStation connected (Example shown, actual screen may vary) Confirm that all settings are correct and click Update. If successful, Data Master will open with InfoStation connection present.
RAID Controller Configuration 23 Figure 9C: Location Type Setup Screen 6. Select the connection type from the "Serial Port" dropdown menu (Figure 9D). If using a “Local” connection (via RS-232), Serial Port should be set to COM1. For “Remote” connection (via TCP/IP), refer to the Data Master User’s Guide for further information. Confirm that all settings are correct and click Continue. Figure 9D: Serial Port Setup Screen InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
24 RAID Controller Configuration 7. Select the Baud Rate from the "Baud Rate" dropdown menu (Figure 9E). If using a “Local” connection (via RS-232), Baud Rate should be set to 115200. For “Remote” connection (via TCP/IP), refer to the Data Master User’s Guide for further information. Confirm that all settings are correct and click Continue. Figure 9E: Baud Rate Setup Screen 8. To set access rights, check the Set Access box (Figure 9F). Confirm that all settings are correct and click Continue.
RAID Controller Configuration 9. 25 Enter password (default password = 00000000) in the "Password" field (Figure 9G). Confirm that all settings are correct and click Continue. Figure 9G: Password Screen 10. Confirm that all settings are correct and click Update (Figure 9H). If successful, Data Master will open with InfoStation connection present. If a change is necessary, click Start Over instead. Figure 9H: Confirmation Screen InfoStation 16-Bay RAID User's Guide - Rev.
26 RAID Controller Configuration QUICK RAID SETUP (One array using all disks installed) 1. Remove any disks unintended for the array (any disks intended for use as spares should be physically removed prior to creating the array). 2. To create an array, select the Quick Setup option from the Array dropdown menu (Figure 10). Figure 10: Data Master Quick Setup Option (Example shown, actual screen may vary) 3. Select the desired RAID level. 4. Select the desired stripe size (default = 128MB). 5.
RAID Controller Configuration 27 Confirm that all settings are correct and click the Update button located on the RAID Creation screen (Figure 11). Any disks not included in the array will automatically be added as spares. Figure 11: Data Master RAID Creation Screen (Example shown, actual screen may vary) 6. After the array is created, insert any disks for use as spares. 7. Once setup is complete: • If multiple partitions are required, proceed to section "Partitions" on page 30 of this User's Guide.
28 RAID Controller Configuration CUSTOMIZED RAID SETUP (Multiple arrays and custom number of disks in an array) NOTE: 1. Please familiarize yourself with section "Data Master Connection" on page 21 before proceeding with customized RAID setup. To create an array, select the Create option from the Array dropdown menu (Figure 12). Figure 12: Data Master Create Array Option (Example shown, actual screen may vary) The following screen (Figure 13) will appear. StorCase Technology, Inc.
RAID Controller Configuration 29 Figure 13: Data Master Create Array Screen (Example shown, actual screen may vary) 2. Select the desired Array number in the "Select Array" section. 3. Select the desired RAID level in the "Select RAID Level" section. 4. Select the desired stripe size in the "Stripe Size" field. 5. Select either Random or Sequential in the "Select Performance" section. 6. If any partition in any of the arrays is over 2TB capacity: 7. a.
30 RAID Controller Configuration 8. Select the desired quantity of partitions in the "Number of Partitions" field. Available partitions depend on the InfoStation model. The size of each partition is shown in the "Size (GB)" field (size of all partitions are equal). If another size is desired, enter the desired GB value in the "Size (GB)" field. 9. Select a LUN for the Primary Host Channel in the "Primary Host Channel LUN" dropdown field. 10.
RAID Controller Configuration 31 SETTING UP MULTIPLE PARTITIONS 1. To create an array, select the Partitions option from the Array dropdown menu (Figure 14). Figure 14: Data Master Partitions Option (Example shown, actual screen may vary) 2. Unlock default partitions by un-checking boxes located to the left of the partition list (highlighted in Figure 15). 3. Choose desired number of partitions in the Number of Partitions drop down menu at the top of the partition configuration page (Figure 15).
32 RAID Controller Configuration Figure 15: Data Master Create Partitions Screen (Example shown, actual screen may vary) 4. If unequal capacities are desired, enter the desired partition sizes into the Reconfigure Size (GB) field for each partition (highlighted in Figure 16). StorCase Technology, Inc. InfoStation 16-Bay RAID User's Guide - Rev.
RAID Controller Configuration 33 Figure 16: Data Master Reconfigure Partitions Option (Example shown, actual screen may vary) 5. Confirm that all settings are correct and click Reconfigure Partitions (Figure 16). 6. Once partitions are created, proceed to section "LUN Mapping" on page 36 of this User's Guide. InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
34 RAID Controller Configuration Example: RAID 0 being created with approximately 2.2TB total capacity. Figure 17A: RAID 0 Creation with 2.2TB Total Capacity (Example shown, actual screen may vary) StorCase Technology, Inc. InfoStation 16-Bay RAID User's Guide - Rev.
RAID Controller Configuration 35 Figure 17B: RAID 0 Creation with 2.2TB Total Capacity You will notice that by default, two partitions were created (Figure 17B). P1 = 2048GB P2 = 182GB InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
36 RAID Controller Configuration LUN Mapping 1. After the array and Partitions have been created, each partition needs to be assigned a LUN and mapped to the appropriate SCSI Channel. 2. Select the LUN Mapping option from the Array dropdown menu (Figure 18). Figure 18: Data Master LUN Mapping Option (Example shown, actual screen may vary) 3. Starting With LUN 0, assign one LUN to each partition of each array.
RAID Controller Configuration 37 Example: One Array and one Partition mapped to the Primary SCSI channel only. Figure 19A: One Array and One Partition Mapped to Primary SCSI Channel (Example shown, actual screen may vary) InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
38 RAID Controller Configuration Example: Two Arrays and two Partitions, each mapped to both Primary and Secondary SCSI channels. Figure 19B: Two Arrays and Two Partitions Mapped to both Primary and Secondary SCSI Channels (Example shown, actual screen may vary) StorCase Technology, Inc. InfoStation 16-Bay RAID User's Guide - Rev.
RAID Controller Configuration 39 Deleting an Array 1. Select the Delete option from the Array dropdown menu (Figure 18). 2. Select the desired array to be deleted. 3. Click Delete located at the bottom of the screen. InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
40 RAID Controller Configuration RAID Configuration via HyperTerminal NOTES: Microsoft® Windows® 3.x and Windows® NT™ 3.5x include a program called Terminal which does not support ANSI color. If using either O/S, select VT-100 for terminal emulation or use a third-party software program such as Procomm for Windows. Microsoft® Windows® 95/98/NT/2000 includes a program called HyperTerminal that supports ANSI color. Macintosh O/S includes a program called ZTerm for terminal emulation.
RAID Controller Configuration 41 Figure 20A: HyperTerminal Connection Screen When blank connection page displays, press twice. HyperTerminal should now be connected to the InfoStation RAID system (Figure 20B). Figure 20B: Monitor Utility [HyperTerminal] Screen (Example shown, actual screen may vary) InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
42 RAID Controller Configuration Selecting Menu Options Use the following information (Table 2) to navigate through the Monitor Utility (HyperTerminal) menu options: Table 2: Selecting Menu Options Menu Options Press Exit Esc Move Up or A Move Down or Z Select Enter Switch the MENU or OUTPUT screen Tab S_IDE05 StorCase Technology, Inc. InfoStation 16-Bay RAID User's Guide - Rev.
RAID Controller Configuration 43 QUICK RAID SETUP 1. Invoke the HyperTerminal screen. 2. to the Menu side of the screen and press . Enter password (default password = 00000000). 3. Remove any disks unintended for the array (any disks intended for use as spares should be physically removed prior to creating the array). 4. Select the Quick Setup option to create an array. Press . You will be prompted to select the RAID level to create. 5.
44 RAID Controller Configuration CUSTOMIZED RAID SETUP NOTE: Please familiarize yourself with section "HyperTerminal Connection" on page 40 before proceeding with customized RAID setup. 1. Invoke the HyperTerminal screen. 2. to the Menu side of the screen and press . Enter password (default password = 00000000). 3. RAID configuration: a. Use keys to select RAID PARAMS. Press . b. Select Array 1 and press . c. Select Reconfig-RAID and press .
RAID Controller Configuration g. 45 Arrow down and select NVRAM. Press . Select Update NVRAM and press . Select Yes and press . Arrow down and select Restart. Press . Select Yes and press . 4. Controller will now reboot and the RAID x array will start initialization. NOTE: Initialization may take several hours, depending on the overall capacity of the array being configured. 5. For additional arrays, repeat Steps 1-3. 6.
46 RAID Controller Configuration Partitions NOTE: Please familiarize yourself with the following information before proceeding to section "Setting Up Multiple Partitions" on page 47. Partitions Greater than 2TB If creating a RAID array larger than 2TB in total capacity, two (2) partitions will be created. 1. Partition 1 will be approximately 2TB. 2. Partition 2 will be the remaining capacity beyond 2TB (unless otherwise specified). 3.
RAID Controller Configuration 47 SETTING UP MULTIPLE PARTITIONS 1. to the Menu (left) side of the screen and press . 2. Enter password (default password = 00000000). 3. Partition configuration: a. Use keys to select RAID PARAMS. Press . b. Select Array x (x=desired array) and press . c. Select Reconfig-RAID and press . Select Yes and press . d. Arrow down and select Slice. Press . NOTE: e.
48 RAID Controller Configuration h. Arrow down and select NVRAM. Press . Select Update NVRAM and press . Select Yes and press . Arrow down and select Restart. Press . Select Yes and press . Verify the newly saved slice settings by viewing default slice configuration (refer to section "Viewing Default Partition Configuration" on page 46 of this User's Guide for further information) . StorCase Technology, Inc. InfoStation 16-Bay RAID User's Guide - Rev.
RAID Controller Configuration 49 Example: RAID 0 being created with approximately 2.2TB total capacity. Figure 21: RAID 0 Creation with 2.2TB Total Capacity (Example shown, actual screen may vary) You will notice that by default, two partitions were created (Figure 21). P1 = P2 = 2097GB 186GB (located in Output, or right side of the screen) InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
50 RAID Controller Configuration LUN Mapping 1. After the array and partitions have been created, each partition needs to be assigned a LUN and mapped to the appropriate SCSI Channel. 2. to the Menu (left) side of the screen and press . 3. Enter password (default password = 00000000). 4. Select SCSI Params and press . a. Select the SCSI channel your host server is connected to (Primary or Secondary SCSI) and press . b. Select LUN MAP and press . c.
RAID Controller Configuration 51 Figure 22: HyperTerminal LUN Map Option (Example shown, actual screen may vary) 5. Press four times to return to the Main Menu. 6. Arrow down and select NVRAM. Press . 7. Select Update NVRAM and press . Select Yes and press . 8. Select Restart and press . Select Yes and press . 9. Controller will now reboot (LUN will be mapped upon reboot). 10.
52 RAID Controller Configuration Example: One Array and two Slices mapped to Primary SCSI channel. Figure 23: One Array and Two Slices Mapped to the Primary SCSI Channel (Example shown, actual screen may vary) You will notice there are two sets of numbers in the LUN Map section (highlighted in Figure 23). a. First number ( 10 11 xxxxx...) represents the Array # b. Second number ( 10 11 xxxxx...) represents the LUN # StorCase Technology, Inc. InfoStation 16-Bay RAID User's Guide - Rev.
RAID Controller Configuration 53 Deleting an Array 1. Invoke the HyperTerminal screen. 2. to the Menu side of the screen and press . Enter password (default password = 00000000). 3. Deleting an array: a. Use keys to select RAID PARAMS. Press . b. Select array to be deleted and press . c. Select Reconfig-RAID and press . Select Yes and press . d. Arrow down and select RAID Level. Press . Arrow down and select None. Press . e.
54 RAID Controller Configuration RAID Controller Configuration Overview Refer to pages 54-76 for an overview of the InfoStation RAID configuration options. The following sections contain detailed information regarding each option and all their functions. 1 RAID Params NOTE: 1 RAID Params Configuration changes made in the RAID Params menu must be saved and the controller restarted before changes can take effect. Refer to section "5 NVRAM" of this User's Guide for further information. 1.1 Array 1 1.1.
RAID Controller Configuration 55 RAID Params Menu 1.1 Array 1 This function enables the user to configure/reconfigure Array 1. 1.1.1 Array 1 Reconfigure RAID CAUTION: Data lost during reconfiguration cannot be recovered! StorCase strongly recommends the user to backup all data before reconfiguring. NOTE: To avoid accidental erasure of existing RAID configurations, Yes must be selected prior to saving any new RAID configurations. Select either No or Yes. 1.1.
56 RAID Controller Configuration 1.1.4 Slice NOTE: A slice must be mapped to a LUN before it can be accessed. Refer to section "2 SCSI Params" of this User's Guide for further information. This function enables the user to partition the array into different slices (identified as Slice 0, Slice 1, etc.). All RAID capacity is assigned by default to Slice 0. Input the size of each slice in MB. All RAID capacity is assigned by default to Slice 0.
RAID Controller Configuration 57 1.A Write Buffer Select either Enable (default) or Disable buffer for write operations to memory. 1.B Performance NOTES: Sequential is best for saving large amounts of data. Random is best for saving smaller amounts of data. Configuration changes made in the RAID Params menu must be saved and controller restarted before changes can take effect. Refer to section "5 NVRAM" of this User's Guide for further information. Set writing method as either Random or Sequential.
58 RAID Controller Configuration Array Management The unique RAID Controller array management firmware utilizes multi-tasking real-time kernel technology to manage the controller. Additional features are real-time load analysis, online diagnostics, event logging and broadcasting, and device inventory management. RAID Levels The RAID Controller supports RAID levels 0, 0+1, 1, 3, 5, 30, and 50.
RAID Controller Configuration 59 2 SCSI Params (For SCSI-to-SATA versions only) NOTE: Configuration changes made in the SCSI Params menu must be saved and the RAID controller restarted before changes can take effect. Refer to section "5 NVRAM" of this User's Guide for further information. 2 SCSI Params 2.1 Primary SCSI 2.2 Secondary SCSI* * Submenus are the same as 2.1 Primary SCSI 2.1.1 Set SCSI ID 0-14 / Multiple 2.1.2 Speed Ultra320 / Ultra3 / Ultra2 / Ultra / Fast 2.1.
60 RAID Controller Configuration Table 4: SCSI Setup SCSI Interface Wide Fast SCSI-2 Disable [ENT] Wide SCSI Enable [ENT] Ultra SCSI Disable [ENT] Ultra Wide SCSI Enable [ENT] Ultra2 SCSI Enable Ultra160 SCSI Enable Ultra320 SCSI Enable Ultra2 Ultra Ultra3 Ultra320 [ENT] [ENT] [ENT] 2.1.4 LUN Map Select a LUN (0-127) and a corresponding slice to map to. 2.1.5 QAS Select either Enable (default) or Disable.
RAID Controller Configuration 61 2 Fibre Params (For FC-to-SATA versions only) NOTE: 2 Fibre Params Configuration changes made in the Fibre Params menu must be saved and the RAID controller restarted before changes can take effect. Refer to section "5 NVRAM" of this User's Guide for further information. 2.1 Primary FC 2.1.1 Enable Hard Loop ID Enable / Disable 2.1.2 Set Hard Loop ID 2.2 Secondary FC* * Submenus are the same as 2.1 Primary FC 2.3 SAN Mask 2.1.
62 2.1.3 RAID Controller Configuration Set Connection Mode Select either Arbitration Loop (default) or Point-to-Point. 2.1.4 Set Data Rate Select either 1 Gbit, 2 Gbit, or Auto-Negotiated (default). 2.1.5 LUN Map Select a LUN (0-15) and a corresponding slice to map to. 2.2 Secondary FC This function enables the user to configure Secondary FC settings for use in multiple host applications. Submenus are the same as 2.1 Primary FC. 2.
RAID Controller Configuration 63 2.3.2 SAN Mapping This function enables the user to map individual LUNs to a specified host, thereby limiting access to certain slices to single hosts (even in dual host confgurations). 2.3.2.1 Port 1 Hit Enter to proceed to 2.3.2.1.1 - 2.3.2.1.8 Select Host. 2.3.2.1.1 - 2.3.2.1.8 Select Host Select Host 1 - Host 8, then select LUN (0-7). Select Yes or No to confirm selection. 2.3.2.2 Port 2 Hit Enter to proceed to 2.3.2.2.1 - 2.3.2.2.8 Select Host. 2.3.2.2.1 - 2.3.2.
64 RAID Controller Configuration 2.3.5 View SAN Mapping This function enables the user to view LUN mapping to hosts in the Monitor Utility (cannot be viewed from the control panel). 2.3.5.1 Port 1 Hit Enter to view SAN Mapping on Port 1. 2.3.5.2 Port 2 Hit Enter to view SAN Mapping on Port 2. StorCase Technology, Inc. InfoStation 16-Bay RAID User's Guide - Rev.
RAID Controller Configuration 65 3 RS232 Params 3 RS232 Params 3.1.1 Baud Rate 2400, 4800, 9600, 14400, 28800, 38400, 57600, or 115200 3.1.2 Stop Bit 1/2 3.2 Terminal Port* 3.1.3 Data Bit 7/8 * Submenus are the same as 3.1 Modem Port 3.1.4 Parity Bit None / Odd / Even 3.1 Modem Port Modem Port Menu 3.1 Modem Port This function enables the user to set the Baud Rate, Stop Bit, Data Bit, and Parity parameters for the modem port to match those of the modem.
66 RAID Controller Configuration Terminal Port Menu NOTES: The RAID controller's terminal port settings must match the settings of the remote terminal on the host. Flow control should be set to "NONE" on the host terminal (refer to section "RAID Management Connection Setup" and Table 1 for further information). 3.2 Terminal Port This function enables the user to set the Baud Rate, Stop Bit, Data Bit, and Parity parameters for the terminal port to match those of the host. 3.2.
RAID Controller Configuration 67 4 System Params Password Security NOTE: Configuration changes made in the System Params menu must be saved before changes can take effect. Refer to section "5 NVRAM" of this User's Guide for further information. 4 System Params 4.1 Password Info 4.1.1 Password Check Enable/Disable 4.1.2 Set Password Password Info Menu 4.1 Password Info This function enables the user to enable password security or change password. 4.1.
68 RAID Controller Configuration Pager Alert Settings NOTES: A modem must be connected to the RAID controller for the alert feature to work. Configuration changes made in the System Params menu must be saved before changes can take effect. Refer to section "5 NVRAM" of this User's Guide for further information. 4 System Params 4.2 Pager Info 4.2.1 Paging Enable / Disable 4.2.2 Pager 1 No. 4.2.2.1 Telephone No. 4.2.2.2 Pin No. 4.2.3 Pager 2 No. 4.2.3.1 Telephone No. 4.2.3.2 Pin No. 4.2.4 Code 4.
RAID Controller Configuration 69 4.2.2 Pager 1 No. Enter the first pager's terminal telephone number (also called the 'port number' or 'TAP port number') and the pager PIN (if required). Maximum 16 characters. 4.2.3 Pager 2 No. Enter the second pager's terminal telephone number (also called the 'port number' or 'TAP port number') and the pager PIN (if required). Maximum 16 characters. 4.2.4 Code NOTE: Pager alert messages may be up to 16 alphanumeric characters in length.
70 RAID Controller Configuration Fax Alert Settings NOTE: Configuration changes made in the System Params menu must be saved before changes can take effect. Refer to section "5 NVRAM" of this User's Guide for further information. 4 System Params 4.3 Fax Info 4.3.1 Fax Enable / Disable 4.3.2 Fax Class 1/2 4.3.3 Fax 1 No. 4.3.4 Fax 2 No. 4.3.5 Retry # 5 / 10 / 15 / 20 4.3.6 Fax Now Fax Info Menu 4.3 Fax Info This function enables the user to configure fax alert settings. 4.3.
RAID Controller Configuration 71 4.3.4 Fax 2 No. Enter the second Fax telephone number. 4.3.5 Retry # Select either 5 (default), 10, 15, or 20. This is the number of times the alert message will be sent. 4.3.6 Fax Now This function enables the user to send a test Fax alert immediately. Company Info NOTE: Configuration changes made in the System Params menu must be saved before changes can take effect. Refer to section "5 NVRAM" of this User's Guide for further information. 4 System Params 4.
72 RAID Controller Configuration 4.4.2 String 2 Enter the second line of information to be used as the alert Fax header (up to 16 alphanumeric characters maximum). Modem Settings NOTE: Configuration changes made in the System Params menu must be saved before changes can take effect. Refer to section "5 NVRAM" of this User's Guide for further information. 4 System Params 4.5 Modem Init St 4.5.1 String 1 Modem Init St Menu 4.
RAID Controller Configuration 73 5 NVRAM Saving Configurations CAUTION: Any changes made in this menu will permanently erase data on disks! RAID controller should be offline before any configuration changes are made. NOTES: The RAID controller must be restarted for any configuration changes (in Quick Setup, RAID Params, and SCSI Params) to take effect. Configuration changes in RS232 Params, System Params, and RAID Funcs do not require a restart of the RAID controller. 5 NVRAM 5.
74 RAID Controller Configuration 6 RAID Functions Saving Configurations CAUTION: Initialization of an existing array will erase all data on the array! Checking of an existing array will permanently erase on the array! 6 RAID Functions 6.1 Init Parity Select Array Stop / Start 6.2 Parity Check Select Array Stop / Start 6.3 Beeper Clear / Enable / Disable 6.4 Stop Modem No / Yes 6.5 Add Disk Select Disk Number 6.6 Remove Disk Select Disk Number 6.7 Statistic 6.8 Expand Array 6.
RAID Controller Configuration 75 RAID Functions Menu 6.1 Init Parity This function enables the user to initialize an existing RAID 3, RAID 5, RAID 30, or RAID 50 array. Select either Array 1, 2, 3, 4, 5, 6, 7, or 8 and then either Stop (default) or Start. 6.2 Parity Check This function enables the user to check an existing RAID 3, RAID 5, RAID 30, or RAID 50 array for errors. Select either Array 1, 2, 3, 4, 5, 6, 7, or 8 and then either Stop (default) or Start. 6.
76 RAID Controller Configuration 6.7 Statistic NOTE: This option cannot be viewed from the Control Panel (it can only be viewed from the Monitor Utility). This function enables the user to display system data. Data includes: • Current settings saved in NVRAM • Statistical analysis of read and write operations, plus the percentage of cache hits 6.8 Expand Array CAUTION: Data may be lost during the expansion process! StorCase strongly recommends the user to backup all data before expanding.
RAID Controller Configuration 77 6.9.3 RTC NOTE: When using the RAID controller for the first time, users will need to set the RTC Parameters. Setting the RTC parameters will enable the RTC function on the controller. When an event occurs, the Log Event wil then be able to record the event in real-time. This function enables the user to adjust real-time clock settings. 6.9.3.1 Set RTC Enter the time in MM/DD/YY W HH:MM format. (MM = Month, DD=Day, YY=Year, W=Week, HH=Hour, MM=Minute) 6.9.3.
78 RAID Controller Configuration 6.A.1.3 Stop DST 6.A.2 Disk Scrubbing NOTES: For disk scrubbing to start, the array must be at its optimum. There cannot be any failed member disks or background tasks (such as adding a disk or expanding an array). Once disk scrubbing starts, the user cannot start any other background task and array cannot be deleted. This function enables the user to prevent unrecoverable data loss, recover bad blocks, and fix parity errors.
RAID Controller Configuration 6.A.2.2.2 NOTES: 79 Schedule Scrubbing If the array is not at its optimum, the controller will cancel disk scrubbing and record this event in the event log. If the InfoStation is not ON at the time of a scheduled scrub, disk scrubbing will not occur and controller will record this event in the event log. This function enables the user to schedule disk scrubbing for one array or all arrays.
80 RAID Controller Configuration 6.A.3.1.1-6.A.3.1.2 Source Disk and Target Disk NOTE: Make sure that target disk capacity is equal to or larger than the source disk capacity. Disk cloning will not occur if target disk is smaller than the source disk. Select the desired source disk from the displayed array member, as well as desired target disk to be cloned. 6.A.3.1.3 Start Permanent Clone Select either Yes or No. Once background copying is done, disk cloning will remain in a state of mirroring.
RAID Controller Configuration 81 6.A.4.1 Test Disk SMART This function enables the user to check if a disk supports SMART and the current status of one disk or all disks. 6.A.4.2 SMART Mode Select Disable to disable the SMART function for all disks. Select Enable (Alert only) to enable the controller to check status of all disks. An audible alarm will sound in the event of a SMART warning.
82 6.A.4.4.2 NOTE: RAID Controller Configuration Threshold for Clone The number of thresholds for clone must be smaller than the thresholds for swap. Select the number of bad sectors (Disable/2 per GB/3 per GB/5 per GB/10 per GB) needed to execute disk cloning. 6.A.4.4.3 NOTE: Threshold for Swap The number of thresholds for swap must be larger than the thresholds for clone. Select the number of bad sectors (Disable/3 per GB/5 per GB/8 per GB/14 per GB) needed to execute disk cloning. 6.
Appendix A - Specifications/Dimensions 83 APPENDICES InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
84 Appendix A - Specifications/Dimensions Appendix A - Specifications/Dimensions The following InfoStation specifications and dimensions are provided for reference only.
Appendix A - Specifications/Dimensions 85 StorCase InfoStation P/N Ultra320-to-SATA Rack Mount Enclosure S10H106 # of Drives Supported 16 # of Drive Carriers Included 16 Max. # of Drives Supported 16 Max. Storage Capacity: (Based on 250GB Serial ATA Drives) 4.
86 Appendix A - Specifications/Dimensions StorCase InfoStation P/N Ultra320-to-SATA Rack Model Enclosure S10H106 RAID Features RAID Level Support: Max. Devices Supported: Max. # of Arrays Max.
Appendix A - Specifications/Dimensions 87 StorCase InfoStation P/N FC-to-SATA Rack Mount Enclosure S10K107 & S10K112 # of Drives Supported 16 # of Drive Carriers Included 16 Max. # of Drives Supported 16 Max. Storage Capacity: (Based on 250GB Serial ATA Drives) 4.0 TB* Hot Swappable Carriers LED Status Indicators Yes Yes Host Interface: Protocol Transfer Rate Max. # of FC Loops FC-AL Fibre Channel 2Gbps 2 Data Rate: LC (optical) 2Gbps/1Gbps Maximum Cable Length: LC (optical) 62.
88 Appendix A - Specifications/Dimensions StorCase InfoStation P/N FC-to-SATA Rack Model Enclosures S10K107 & S10K112 RAID Features RAID Level Support: Max. Devices Supported: Max. # of Arrays Max.
Appendix A - Specifications/Dimensions 89 17.50 (444.5mm) Top View Front View Right Side View 5.17 (131.3mm) 19.00 (482.6mm) 22.63 (574.8mm) Figure A-1: InfoStation Physical Dimensions (Dimensions are for reference only) InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
90 Appendix B - Optional Accessories Appendix B - Optional Accessories Replacement Power Supply Module CAUTION: The power supply module contains NO USER SERVICEABLE PARTS inside the unit. Warranty is VOID if module is opened. Refer ALL servicing to qualified service personnel! NOTE: Refer to the InfoStation Installation Guide for further information. A replacement 460W power supply module (P/N S10H104) is available for the InfoStation chassis as shown in Figure B-1.
Appendix B - Optional Accessories 91 Replacement Fan Module CAUTION: The fan module contains NO USER SERVICEABLE PARTS inside the unit. Warranty is VOID if module is opened. Refer ALL servicing to qualified service personnel! NOTE: Refer to the InfoStation Installation Guide for further information. A replacement fan module (P/N S10H105) is available for the InfoStation chassis as shown in Figure B-2. Contact StorCase for further ordering information.
92 Appendix B - Optional Accessories Drive Carrier Spare drive carriers (P/N S10J101) are available for the InfoStation chassis as shown in Figure B-3. Contact StorCase for further ordering information. Figure B-3: Drive Carrier RAID Controller Memory Modules 512MB and 1GB 200-pin DDR266 SODIMM memory modules (P/Ns S10E104 & S10E105) are available to increase the InfoStation RAID Controller's cache memory (Figure B-4). Contact StorCase for further ordering information.
Appendix B - Optional Accessories 93 RAID Battery Backup Module CAUTION: The RAID battery module contains NO USER SERVICEABLE PARTS inside the unit. Warranty is VOID if module is opened. Refer ALL servicing to qualified service personnel! Danger of explosion if the RAID battery is incorrectly replaced! Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
94 Appendix B - Optional Accessories Carrying Case (Figure B-6) The optional molded plastic carrying case (P/N S20E101) is designed to transport the InfoStation drive carrier from one site to another in a safe, impact and moisture resistant environment. Its compact design makes it easy to carry and store. The foam lining is contoured to fit a single InfoStation carrier. Contact StorCase for further ordering information. 320FW_13 Figure B-6: Carrying Case StorCase Technology, Inc.
Appendix B - Optional Accessories SFP Module 95 (For FC-to-SATA version only) Spare LC (optical) SFP Modules (P/N S10D114) are available for the FC-to-SATA RAID InfoStation chassis as shown in Figure B-7. Contact StorCase for further ordering information. Figure B-7: LC (optical) SFP Module InfoStation 16-Bay RAID User's Guide - Rev. F00 StorCase Technology, Inc.
96 Appendix B - Optional Accessories InfoStation Monitoring Utility (InfoMon®) InfoMon is a web-based monitoring utility that runs under the Windows O/S. This free utility (and its accompanying User's Guide) is available for download at the StorCase web site (http://www.storcase.com). The primary purpose of InfoMon is to continuously monitor the environmental status and indicate alarm conditions inside the InfoStation chassis via a serial connection to a PC.
Appendix C - Troubleshooting 97 Appendix C - Troubleshooting StorCase Technical Support For assistance configuring and using this StorCase product, contact StorCase technical support at (888) 435-5460. Setup Problems • Unable to access the RAID Controller after OS boots up. Cause - The RAID Controller might not be configured. Fix - • Verify that the RAID Controller is configured for a RAID level. If no RAID level is configured, the OS will not detect the RAID Controller as a disk.
98 Appendix C - Troubleshooting Operation Problems • Invalid NVRAM message appears. Cause - NVRAM error or malfunction. Fix - • Save settings and restart controller. Contact StorCase Technical Support if the problem persists. Data loss in Windows 2000 during system shutdown. Cause - Some data was still in cache buffer during system shutdown. Fix - Set Cache Off. To shutdown, select Restart System and wait for 30 seconds before powering off. Shutdown host OS after shutting down controller.
Appendix C - Troubleshooting 99 Alert Message Problems • Unable to send a Page or FAX using the MODEM port. Cause - The Page and FAX options might not be enabled, or the default modem initialization string may not be compatible with your modem. Fix - Verify that the Page and FAX options are enabled. Change the modem initialization string to match your modem (refer to your modem manufacturer's documention for further information).
100 Appendix C - Troubleshooting SCSI Problems (For SCSI-to-SATA version only) • The RAID Controller is not properly identified by the SCSI adapter during initialization of the computer system. Cause - SCSI ID set for the RAID Controller could be the same ID used by another SCSI device attached to the same SCSI host adapter. Fix - • Select a different SCSI ID for the RAID Controller.
Appendix C - Troubleshooting 101 Error Messages Error events alert the user of any failures associated with the controller, disk drives, or chassis. When an error event occurs, the problem should be corrected IMMEDIATELY. Table C-1 defines error messages and likely causes. Table C-1: Error Messages Error Message Description Number of disks found = y, needed = z Number of disks found (y) does not match the number of disks configured for. Number of disks (z) is required.
102 Appendix C - Troubleshooting Table C-1: Error Messages (cont'd) Error Message Description Do_IDE_Cmd: wait DRQ The IDE interface is waiting for DRQ signal to go off in command phase. Do_IDE_Cmd: ERROR (a)! An error (a) occurred in IDE interface. Use Disk Check to identify faulty disk channel. IDE_ISR: wait Master Int IDE interface is waiting for an interupt from a disk. IDE_ISR: wait IDE Busy off IDE interface is waiting for disk to be free.
Appendix C - Troubleshooting Table C-1: 103 Error Messages (cont'd) Error Message Description ALl modem operations are cancelled! User stopped modem from sending a page or FAX notification. Training FAIL! FAX Class 1 support - modem failed during training phase. Page transfers FAIL! Page notification failed. Modem may be OFF or disconnected. FAX: Modem is busy! Modem is currently in use and unable to send FAX notification.
104 Appendix C - Troubleshooting - NOTES - StorCase Technology, Inc. InfoStation 16-Bay RAID User's Guide - Rev.
Reader's Comments 105 Reader's Comments Please take a few moments when your computer system is up and running to send us your ideas and suggestions for improving our products and documentation.
Reader's Comments CUT ALONG THIS LINE FROM BOTTOM TO TOP OF PAGE 106 FOLD ALONG THIS LINE AND STAPLE SHUT NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES B U S I N E S S R E P LY M A I L FIRST CLASS MAIL PERMIT NO. 10686 SANTA ANA, CA POSTAGE WILL BE PAID BY ADDRESSEE TECHNOLOGY CORPORATION 17600 NEWHOPE STREET FOUNTAIN VALLEY CA 92708-9885 StorCase Technology, Inc. InfoStation 16-Bay RAID User's Guide - Rev.
