Owner's manual

106 Appendix C - Troubleshooting
StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00
Appendix C - Troubleshooting
StorCase Technical Support
For assistance configuring and using this StorCase product, contact StorCase technical
support at [phone].
Setup Problems
• Unable to access the RAID Controller after OS boots up.
Cause - The RAID Controller might not be configured.
Fix - Verify that the RAID Controller is configured for a RAID level. If no RAID level is
configured, the OS will not detect the RAID Controller as a disk.
• Unable to recognize the disks.
Cause - There might be a disk drive jumper setting problem.
Fix - Verify that all drive jumpers are set to "Master".
• Unable to setup an array using Quick Setup.
Cause - Quick setup can only be used to set up new RAIDs. If the error message 'Array 1
Exists!' appears, an array has already been configured.
Fix - Reconfigure the array from the RAID Params submenu.