StorCase® Technology InfoStation® 12-Bay SCSI-to-Serial ATA RAID 12-Bay FC-to-Serial ATA RAID External Expansion Chassis User's Guide
i StorCase® Technology InfoStation® 12-Bay SCSI-to-Serial ATA 12-Bay FC-to-Serial ATA RAID External Expansion Chassis User's Guide Part No. D89-0000-0232 C00 December 2003 StorCase Technology, Inc. 17600 Newhope Street Fountain Valley, CA 92708-9885 Phone (714) 438-1850 Fax (714) 438-1847 InfoStation 12-Bay RAID User's Guide - C00 StorCase Technology, Inc.
ii LIMITED WARRANTY STORCASE TECHNOLOGY, Incorporated (StorCase) warrants that its products will be free from defects in material and workmanship, subject to the conditions and limitations set forth below. StorCase will, at its option, either repair or replace any part of its product that proves defective by reason of improper workmanship or materials.
iii Free Technical Support StorCase provides free technical support. If you experience any difficulty during the installation or subsequent use of a StorCase product, please contact StorCases Technical Support Department prior to servicing your system. This warranty covers only repair or replacement of defective StorCase products, as described above. StorCase is not liable for, and does not cover under warranty, any costs associated with servicing and/or installation of StorCase products.
iv Declaration of Conformity Company Name: StorCase Technology, Inc.
v Federal Communications Commission (FCC) Statement RADIO FREQUENCY INTERFERENCE STATEMENT You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate that equipment. This device complies with part 15 of the FCC rules.
vi Table of Contents INTRODUCTION ..................................................................................................................... Packaging Information .................................................................................................. Serial Number ................................................................................................................ General Description ...........................................................................................
vii 2 FC Params (FC-to-SATA version only) ........................................................ 26 2.1 Primary FC ........................................................................................... 26 2.1.1 Enable Hard Loop ID .................................................................... 26 2.1.2 Set Hard Loop ID .......................................................................... 26 2.1.3 Set Connection Mode .................................................................. 27 2.1.
viii Fax Alert Settings ........................................................................................... 4.3 Fax Info ................................................................................................ 4.3.1 Fax ................................................................................................ 4.3.2 Fax Class ..................................................................................... 4.3.3 Fax 1 No. .............................................................
ix Appendix C - Troubleshooting ................................................................................... StorCase Technical Support .............................................................................. Setup Problems ................................................................................................... Operation Problems ............................................................................................ Remote Terminal Problems ......................................
x List of Tables Table 1: Table 2: Table 3: Table 4: Table 5: Table 6: Table 7: Drive Carrier Interface Components ................................................................... 8 LCD Display Components ................................................................................... 15 Main Menu Options ............................................................................................. 18 RAID Level Comparisons .............................................................................
Introduction 1 INTRODUCTION Packaging Information The StorCase Technology InfoStation external expansion chassis is shipped in a container designed to provide protection and prevent damage during shipment, as confirmed by the International Safe Transit Association (ISTA Procedure 1A). The InfoStation was carefully inspected before and during the packing procedure at the factory. Evidence of any damage to the InfoStation should be reported to the shipper immediately.
2 Introduction General Description CAUTION: The InfoStation chassis contains NO USER SERVICEABLE parts inside the unit. Refer ALL servicing to qualified personnel! NOTES: The configuration and use of the InfoStation RAID Controller requires a certain level of expertise and experience on the part of the user/integrator. Since there are many configuration options and variables (ie. host platforms, applications, etc.), only general guidelines will be discussed in this User's Guide.
Introduction 3 The latest versions of the InfoMon utility program and User's Guide can be downloaded (free of charge) from the StorCase web site (http://www.storcase.com). Contact StorCase for further information. Refer to Appendix B for further information on optional InfoStation accessories. Using a modular approach supported by redundant features and hot swapping capabilities, the InfoStation will provide continued data availability and allow for ease of maintenance and minimal system down time.
4 Introduction Figure 1: InfoStation 12-Bay RAID Chassis StorCase Technology, Inc.
Introduction 5 Front Panel (Figure 2) 5.25" Bay - One bay can accommodate one (1) half-height SCSI device. RAID Control Panel - Refer to Figure 7. Drive Carrier(s) - Accommodate up to twelve (12) 3.5" low-profile Parallel ATA or Serial ATA devices. Backplane design eliminates cable connections to drives, increases data integrity, and supports drive hot swappability.
6 Introduction Rear Panel (Figure 3) NOTE: Blank plate (provided) must be installed if any module slot is left empty. Installation of the blank plate is necessary for proper cooling inside chassis. UI Module - LED panel displays system statuses, alarms, and warnings. Refer to section "User Interface Module" for further information.
Introduction 7 Fan Module Module Option UI Module DB9 Connectors I/O Panel Power Supply Module A/C Power In Power Switch SCSI Connectors Figure 3A: SCSI-to-SATA InfoStation Rear Panel Fan Module Module Option UI Module DB9 Connectors I/O Panel Power Supply Module A/C Power In Power Switch FC Ports Figure 3B: FC-to-SATA InfoStation Rear Panel InfoStation 12-Bay RAID User's Guide - C00 StorCase Technology, Inc.
8 User Interface LED Indicator and User Interface Panel Each InfoStation provides the user with a visual indication of chassis environmental and configuration statuses, in addition to providing an RS-232 connection for system environmental monitoring, configuration, and control (Figure 4).
User Interface 9 Drive Carrier Interface Panel Each InfoStation drive carrier provides a User interface for individual carrier operation. Drive Ready (or Drive Fault) Drive Activity Serial ATA Logo Carrier handle Key Lock LEDs Figure 5: InfoStation Drive Carrier Interface The Drive Carrier Interface consists of the following indicators: Table 1: Drive Ready/ Drive Fault LED Drive Carrier Interface Components BLUE glow indicates that drive is inserted and ready for access.
10 User Interface Inserting a Drive Carrier (with Drive Installed) NOTES: A new drive can be inserted into an empty bay at anytime. However, the drive will not be ready for access until the following procedure is followed. The key lock is only to prevent unauthorized removal or installation of the drive carrier. Locking the key lock is not required for drive carrier operation. 1. Simply insert the drive carrier into the empty bay. 2. Drive is ready to be accessed when the Drive Ready LED glows BLUE.
SCSI Channel and FC Configurations 11 TYPICAL SCSI CHANNEL CONFIGURATION (For SCSI-to-SATA version only) CAUTION: VHDCI connectors are easily damaged by improper handling. Visually inspect each connector for bent contacts and carefully align prior to insertion. NOTES: The configuration and use of the InfoStation RAID Controller requires a certain level of expertise and experience on the part of the user/integrator. Since there are many configuration options and variables (ie.
12 SCSI Channel and FC Configurations TYPICAL FIBRE CHANNEL CONFIGURATION (For FC-to-SATA version only) CAUTION: DO NOT bend the LC (optical) cable beyond the cable's minimum bend radius, data transmission degradation may occur. Follow cable manufacturer's guidelines for bend radius limitation.
SCSI Channel and FC Configurations 13 External Modem VT-100/ANSI Terminal FC-AL #2 FC-AL #1 To FC Host 1 To FC Host 0 Figure 7B: Typical Dual FC Loops Connection to InfoStation InfoStation 12-Bay RAID User's Guide - Rev. C00 StorCase Technology, Inc.
14 RAID Controller Configuration RAID CONTROLLER CONFIGURATION NOTES: The configuration and use of the InfoStation RAID Controller requires a certain level of expertise and experience on the part of the user/integrator. Since there are many configuration options and variables (ie. host platforms, applications, etc.), only general guidelines will be discussed in this User's Guide. Also refer to the disk manufacturer's documentation for specific information regarding the disks.
RAID Controller Configuration 15 LEDs Activity Power Indicates data is being accessed Indicates power is ON Control Panel Buttons é ê ENT ESC Use to scroll UP through the menu items Use to scroll DOWN through the menu items Use to select a menu item, open a sub-menu, or to select a a value Use to exit a sub-menu and return to the previous menu Table 2: LCD Display Components Field Description IFS xxxx/xATA - R Model number* OOOOOOOOOOOS Disk status. The farthest O to the left is Disk 1.
16 RAID Controller Configuration Operation Mode The front panel LCD continuously displays the current status of the RAID Controller. A typical display will look like the following: IFS xxxx/xATA - R OOOOOOOOOOOS Press Installed Memory MB Press Array 1 Capacity MBytes Press Array 4 Capacity MBytes Press Firmware Revision Press Serial Number Press CPU Type 80303 Press RAID 1 RX Press RAID 4 RX Press Disk 1 Press Disk 12 StorCase Technology, Inc. InfoStation 12-bay RAID User's Guide - Rev.
RAID Controller Configuration 17 Mode Operation The SCSI-to-SATA RAID Controller operates in three (3) modes: Self-Diagnostic Mode Configuration Mode Operation Mode Self-Diagnostic Mode To ensure flawless operation, the RAID Controller has a built-in self-diagnostic utility. SelfDiagnostic Mode occurs automatically upon power up, or after the RAID Controller has been reset. During this mode, all components are tested and any potential problems are reported.
18 RAID Controller Configuration The Main Menu consists of six (6) categories, as shown in Table 3.
RAID Controller Configuration 19 Configuring the RAID Controller There are two aspects to configuring the RAID controller: Configuration of the RAID system and communication parameters Setting up and configuration of arrays within the RAID system Users are advised to configure the system first, then the arrays. Initial RAID Configuration This section provides instructions on how to set-up a RAID configuration for the first time. These steps may also be performed by the Monitor Utility.
20 RAID Controller Configuration 1 RAID Params NOTE: Configuration changes made in the RAID Params menu must be saved and the controller restarted before changes can take effect. Refer to section "5 NVRAM" for further information. 1 RAID Params 1.1 Array 1 1.1.1 Reconfigure RAID No / Yes 1.1 Array 2* 1.1.2 RAID Level 0/1/3/5/ 0+1 / None 1.1 Array 3* 1.1.3 Disk Number Choices dependent on RAID level 1.1 Array 4* 1.1.4 Slice Create slices, set slice size * Submenus are the same as 1.
RAID Controller Configuration 21 1.1.1 Reconfigure RAID CAUTION: Data lost during reconfiguration cannot be recovered! StorCase strongly recommends the user to backup all data before reconfiguring. NOTE: To avoid accidental erasure of existing RAID configurations, Yes must be selected prior to saving any new RAID configurations. Select either No or Yes. 1.1.2 RAID Level NOTE: To remove an existing RAID level, reconfigure the array with RAID level None. Select either 0, 1, 0+1, 3, 5, or None. 1.1.
22 RAID Controller Configuration 1.2 Array 2 1.3 Array 3 1.4 Array 4 This function enables the user to configure/reconfigure Arrays 2-4 (skip these sections if single array is sufficient). 1.5 Stripe Size NOTES: Stripe size remains constant for any RAID, for both single and multiple arrays. Smaller stripe sizes provide faster access for small randomly-accessed files. Larger stripe sizes increase transfer rates for large sequentially-accessed files (such as video).
RAID Controller Configuration 23 Array Management The unique RAID Controller array management firmware utilizes multi-tasking real-time kernel technology to manage the controller. Additional features are real-time load analysis, online diagnostics, event logging and broadcasting, and device inventory management. RAID Levels The RAID Controller supports RAID levels 0, 0+1, 1, 3, and 5.
24 RAID Controller Configuration 2 SCSI Params (For SCSI-to-SATA version only) NOTE: Configuration changes made in the SCSI Params menu must be saved and the RAID controller restarted before changes can take effect. Refer to section "5 NVRAM" for further information. 2 SCSI Params 2.1 Primary SCSI 2.2 Secondary SCSI* * Submenus are the same as 2.1 Primary SCSI 2.1.1 Set SCSI ID 0-14 / Multiple 2.1.2 Termination Enable / Disable 2.1.3 Tag Queuing Enable / Disable 2.1.
RAID Controller Configuration 25 2.1.4 Speed Select either Ultra3, Ultra2, Ultra, or Fast. Refer to Table 5 for settings. 2.1.5 Wide Select either Enable (default) or Disable. Table 5: SCSI Set-Up SCSI Interface Wide Fast SCSI-2 Disable [ENT] Wide SCSI Enable [ENT] Ultra SCSI Disable [ENT] Ultra Wide SCSI Enable [ENT] Ultra2 SCSI Enable Ultra160 SCSI Enable Ultra Ultra2 Ultra3 [ENT] [ENT] 2.1.6 LUN Map Select a LUN (0-15) and a corresponding slice to map to. 2.
26 RAID Controller Configuration 2 Fibre Params (For FC-to-SATA version only) NOTE: 2 Fibre Params Configuration changes made in the Fibre Params menu must be saved and the RAID controller restarted before changes can take effect. Refer to section "5 NVRAM" for further information. 2.1 Primary FC 2.1.1 Enable Hard Loop ID Enable / Disable 2.1.2 Set Hard Loop ID 2.2 Secondary FC* * Submenus are the same as 2.1 Primary FC 2.3 SAN Mask 2.1.3 Set Connection Arbitration Loop / Point-to-Point 2.1.
RAID Controller Configuration 2.1.3 27 Set Connection Mode Select either Arbitration Loop (default) or Point-to-Point. 2.1.4 Set Data Rate Select either 1 Gbit, 2 Gbit, or Auto-Negotiated (default). 2.1.5 LUN Map Select a LUN (0-15) and a corresponding slice to map to. 2.2 Secondary FC This function enables the user to configure Secondary FC settings for use in multiple host applications. Submenus are the same as 2.1 Primary FC. 2.
28 RAID Controller Configuration 2.3.2 SAN Mapping This function enables the user to map individual LUNs to a specified host, thereby limiting access to certain slices to single hosts (even in dual host confgurations). 2.3.2.1 Port 1 Hit Enter to proceed to 2.3.2.1.1 - 2.3.2.1.8 Select Host. 2.3.2.1.1 - 2.3.2.1.8 Select Host Select Host 1 - Host 8, then select LUN (0-7). Select Yes or No to confirm selection. 2.3.2.2 Port 2 Hit Enter to proceed to 2.3.2.2.1 - 2.3.2.2.8 Select Host. 2.3.2.2.1 - 2.3.2.
RAID Controller Configuration 29 2.3.5 View SAN Mapping This function enables the user to view LUN mapping to hosts in the Monitor Utility (cannot be viewed from the control panel). 2.3.5.1 Port 1 Hit Enter to view SAN Mapping on Port 1. 2.3.5.2 Port 2 Hit Enter to view SAN Mapping on Port 2. InfoStation 12-bay RAID User's Guide - Rev. C00 StorCase Technology, Inc.
30 RAID Controller Configuration 3 RS232 Params 3 RS232 Params 3.1.1 Baud Rate 2400, 4800, 9600, 14400, 28800, 38400, 57600, or 115200 3.1.2 Stop Bit 1/2 3.2 Terminal Port* 3.1.3 Data Bit 7/8 * Submenus are the same as 3.1 Modem Port 3.1.4 Parity Bit None / Odd / Even 3.1 Modem Port Modem Port Menu 3.1 Modem Port This function enables the user to set the Baud Rate, Stop Bit, Data Bit, and Parity parameters for the modem port to match those of the modem.
RAID Controller Configuration 31 Terminal Port Menu NOTE: 3.2 The RAID controller's terminal port settings must match the settings of the remote terminal on the host. Terminal Port This function enables the user to set the Baud Rate, Stop Bit, Data Bit, and Parity parameters for the terminal port to match those of the host. 3.2.1 Baud Rate Select either 2400, 4800, 9600, 14400, 19200, 28800, 38400, 57600, or 115200 (default). 3.2.2 Stop Bit Select either 1 (default) or 2. 3.2.
32 RAID Controller Configuration 4 System Params Password Security NOTE: Configuration changes made in the System Params menu must be saved before changes can take effect. Refer to section "5 NVRAM" for further information. 4 System Params 4.1 Password Info 4.1.1 Password Check Enable/Disable 4.1.2 Set Password Password Info Menu 4.1 Password Info This function enables the user to enable password security or change password. 4.1.1 Password Check Select either Enable or Disable (default).
RAID Controller Configuration 33 Pager Alert Settings NOTES: A modem must be connected to the RAID controller for the alert feature to work. Configuration changes made in the System Params menu must be saved before changes can take effect. Refer to section "5 NVRAM" for further information. 4 System Params 4.2 Pager Info 4.2.1 Paging Enable / Disable 4.2.2 Pager 1 No. 4.2.2.1 Telephone No. 4.2.2.2 Pin No. 4.2.3 Pager 2 No. 4.2.3.1 Telephone No. 4.2.3.2 Pin No. 4.2.4 Code 4.2.4.1 Part 1 4.2.4.
34 RAID Controller Configuration 4.2.2 Pager 1 No. Enter the first pager's terminal telephone number (also called the 'port number' or 'TAP port number') and the pager PIN (if required). Maximum 16 characters. 4.2.3 Pager 2 No. Enter the second pager's terminal telephone number (also called the 'port number' or 'TAP port number') and the pager PIN (if required). Maximum 16 characters. 4.2.4 Code NOTE: Pager alert messages may be up to 16 alphanumeric characters in length.
RAID Controller Configuration 35 Fax Alert Settings NOTE: Configuration changes made in the System Params menu must be saved before changes can take effect. Refer to section "5 NVRAM" for further information. 4 System Params 4.3 Fax Info 4.3.1 Fax Enable / Disable 4.3.2 Fax Class 1/2 4.3.3 Fax 1 No. 4.3.4 Fax 2 No. 4.3.5 Retry # 5 / 10 / 15 / 20 4.3.6 Fax Now Fax Info Menu 4.3 Fax Info This function enables the user to configure fax alert settings. 4.3.
36 RAID Controller Configuration 4.3.4 Fax 2 No. Enter the second Fax telephone number. 4.3.5 Retry # Select either 5 (default), 10, 15, or 20. This is the number of times the alert message will be sent. 4.3.6 Fax Now This function enables the user to send a test Fax alert immediately. Company Info NOTE: Configuration changes made in the System Params menu must be saved before changes can take effect. Refer to section "5 NVRAM" for further information. 4 System Params 4.4 Company Info 4.4.
RAID Controller Configuration 37 4.4.2 String 2 Enter the second line of information to be used as the alert Fax header (up to 16 alphanumeric characters maximum). Modem Settings NOTE: Configuration changes made in the System Params menu must be saved before changes can take effect. Refer to section "5 NVRAM" for further information. 4 System Params 4.5 Modem Init St 4.5.1 String 1 Modem Init St Menu 4.5 Modem Init St NOTES: The default string is a generic string compatible with most modems.
38 RAID Controller Configuration 5 NVRAM Saving Configurations CAUTION: Any changes made in this menu will permanently erase data on disks! RAID controller should be offline before any configuration changes are made. NOTES: The RAID controller must be restarted for any configuration changes (in Quick Setup, RAID Params, and SCSI Params) to take effect. Configuration changes in RS232 Params, System Params, and RAID Funcs do not require a restart of the RAID controller. 5 NVRAM 5.
RAID Controller Configuration 39 6 RAID Functions Saving Configurations CAUTION: Initialization of an existing array will erase all data on the array! Checking of an existing array will permanently erase on the array! 6 RAID Functions 6.1 Init R5/R3 Select Array Stop / Start 6.2 R5/R3 Check Select Array Stop / Start 6.3 Beeper Clear / Enable / Disable 6.4 Stop Modem No / Yes 6.5 Add Disk Select Disk Number 6.6 Remove Disk Select Disk Number 6.7 Statistic 6.8 Expand Array 6.8.
40 RAID Controller Configuration 6.3 Beeper Select either Clear, Enable (default), or Disable. Clear is used to stop a sounding beeper. 6.4 Stop Modem Select either No (default) or Yes. Select Yes to halt the transmission of subsequent alert pager/Fax messages once the message has been received and acknowledged. 6.5 Add Disk NOTE: Add disk(s) to an existing configuration while the RAID controller is online. Select disk number (1-12). 6.
RAID Controller Configuration 41 6.8 Expand Array CAUTION: Data may be lost during the expansion process! StorCase strongly recommends the user to backup all data before expanding. NOTE: Make sure that new disk capacity is equal to or larger than the current online capacity. Select array to be expanded (Array 1-4), then the number of disks in the new array. To expand disk capacity: 1. Connect new disk. 2. Use Expand Array menu to select the number of disks in the array. 3. Go to the 1.1.
42 RAID Controller Configuration Starting the Monitor Utility NOTES: Microsoft® Windows® 3.x and Windows® NT 3.5x include a program called Terminal which does not support ANSI color. If using either O/S, select VT-100 for terminal emulation or use a third-party software program such as Procomm for Windows. Microsoft® Windows® 95/98/NT/2000 includes a program called HyperTerminal that supports ANSI color.
RAID Controller Configuration 43 Set the communications parameters as follows: Table 6: Terminal Program Communications Parameters Setting Baud Rate Value Default Value 2400, 4800, 9600, 14400, 19200, 28800, 38400, 57600, 115200 19200 Stop Bits 1, 2 1 Data Bits 7, 8 8 None, Odd, Even None Parity Flow Control Software Flow Control (XON/XOFF) Enabled S_IDE06 To start the Monitor Utility from the remote terminal (or terminal emulation program), press Ctrl-D.
44 RAID Controller Configuration Selecting Menu Options Configuring the RAID controller via the Monitor Utility is similar to the LCD Display. However, the Monitor Utility allows for easier navigation through the menu system. Use the following information to navigate through the Monitor Utility menu options: Table 7: Selecting Menu Options Menu Options Press Exit Esc Move Up or A Move Down or Z Select Enter Switch the MENU or OUTPUT screen Tab S_IDE05 StorCase Technology, Inc.
Appendix A - Specifications/Dimensions 45 APPENDICES InfoStation 12-Bay RAID User's Guide - Rev. C00 StorCase Technology, Inc.
46 Appendix A - Specifications/Dimensions Appendix A - Specifications/Dimensions The following InfoStation specifications and dimensions are provided for reference only.
Appendix A - Specifications/Dimensions 47 StorCase InfoStation SCSI-to-SATA Rack Mount Enclosure 12 Bay # of Drives Supported 12 # of 5.25 Bays 1 # of Drive Carriers Included 12 Max. # of Drives Supported 12 Max. Storage Capacity: (Based on 160GB Serial ATA Drives) (Based on 180GB Ultra ATA/100 Drives) 1.92 TB 2.
48 Appendix A - Specifications/Dimensions StorCase InfoStation SCSI-to-SATA Rack Model Enclosure RAID Features RAID Level Support: Max. Devices Supported: Max. # of Arrays Max.
Appendix A - Specifications/Dimensions 49 StorCase InfoStation FC-to-SATA Rack Mount Enclosure 12 Bay # of Drives Supported 12 # of 5.25 Bays 1 # of Drive Carriers Included 12 Max. # of Drives Supported 12 Max. Storage Capacity: (Based on 180GB Ultra ATA/100 Drives) 1.92 TB 2.16 TB* Hot Swappable Carriers LED Status Indicators Yes Yes (Based on 160GB Serial ATA Drives) Host Interface: Protocol Transfer Rate Max.
50 Appendix A - Specifications/Dimensions StorCase InfoStation FC-to-SATA Rack Model Enclosure RAID Features RAID Level Support: Max. Devices Supported: Max. # of Arrays Max.
Appendix A - Specifications/Dimensions 51 16.92 (429.8mm) 19.89 (505.2mm) Top View Front View Right Side View 6.95 (176.5mm) 18.98 (482.1mm) Figure A-1: InfoStation Physical Dimensions (Dimensions are for reference only) InfoStation 12-Bay RAID User's Guide - Rev. C00 StorCase Technology, Inc.
52 Appendix B - Optional Accessories Appendix B - Optional Accessories Slide Rail Kit The optional slide rail kit (P/N DXRCK-SLIDE) provides a convenient method to attach the InfoStation to a rack mount enclosure (Figure B-1). These high quality, durable rails provide 24 ball bearing rollers and have a quick-release button which allows quick and easy installation and removal of the InfoStation unit from its rack enclosure. Contact StorCase for further ordering information.
Appendix B - Optional Accessories 53 Optional Power Supply Module CAUTION: The power supply module contains NO USER SERVICEABLE PARTS inside the unit. Warranty is VOID if module is opened. Refer ALL servicing to qualified service personnel! NOTE: Refer to the InfoStation Installation Guide for further information. A replacement 460W power supply module (P/N S10H104) is available for the InfoStation chassis as shown in Figure B-2. Contact StorCase for further ordering information.
54 Appendix B - Optional Accessories Replacement Fan Module CAUTION: The fan module contains NO USER SERVICEABLE PARTS inside the unit. Warranty is VOID if module is opened. Refer ALL servicing to qualified service personnel! NOTE: Refer to the InfoStation Installation Guide for further information. A replacement fan module (P/N S10H105) is available for the InfoStation chassis as shown in Figure B-3. Contact StorCase for further ordering information. Figure B-3: Fan Module StorCase Technology, Inc.
Appendix B - Optional Accessories 55 Drive Carrier Spare drive carriers (P/Ns S10B100 & S10J100) are available for the InfoStation chassis as shown in Figure B-4. Contact StorCase for further ordering information. Figure B-4: Drive Carrier SFP Module (For FC-to-SATA version only) Spare LC (optical) SFP Modules (P/N S10D114) are available for the FC-to-SATA RAID InfoStation chassis as shown in Figure B-5. Contact StorCase for further ordering information.
56 Appendix B - Optional Accessories Carrying Case (Figure B-6) The optional molded plastic carrying case (P/N S20E101) is designed to transport the InfoStation drive carrier from one site to another in a safe, impact and moisture resistant environment. Its compact design makes it easy to carry and store. The foam lining is contoured to fit a single InfoStation carrier. Contact StorCase for further ordering information. 320FW_13 Figure B-6: Carrying Case StorCase Technology, Inc.
Appendix B - Optional Accessories 57 InfoStation Monitoring Utility (InfoMon®) InfoMon is a web-based monitoring utility that runs under the Windows O/S. This free utility (and its accompanying User's Guide) is available for download at the StorCase web site (http://www.storcase.com). The primary purpose of InfoMon is to continuously monitor the environmental status and indicate alarm conditions inside the InfoStation chassis via a serial connection to a PC.
58 Appendix C - Troubleshooting Appendix C - Troubleshooting StorCase Technical Support For assistance configuring and using this StorCase product, contact StorCase technical support at (888) 435-5460. Setup Problems Unable to access the RAID Controller after OS boots up. Cause - The RAID Controller might not be configured. Fix - Verify that the RAID Controller is configured for a RAID level. If no RAID level is configured, the OS will not detect the RAID Controller as a disk.
Appendix C - Troubleshooting 59 Operation Problems The front panel LCD displays alternating "Zz" characters. Cause - This occurs when the cache is full of write request data that has not been processed. The controller will halt requests from the host to flush out data in the cache. Fix - None required. The front panel LCD displays alternating "Ww" characters. Cause - This occurs when write requests in the cache are being processed. The controller will also halt requests from the host.
60 Appendix C - Troubleshooting Remote Terminal Problems Unable to access the Configuration Mode using the remote terminal (Monitor Utility). Cause - The terminal communication settings might not match the settings of the RAID Controller. Fix - Verify that the terminal communication settings of the remote terminal and the RAID Controller match. Default settings for the RS-232 port is 19200 Baud, 8 Data Bits, 1 Stop Bit, and NO Parity.
Appendix C - Troubleshooting SCSI Problems 61 (For SCSI-to-SATA version only) The RAID Controller is not properly identified by the SCSI adapter during initialization of the computer system. Cause - SCSI ID set for the RAID Controller could be the same ID used by another SCSI device attached to the same SCSI host adapter. Fix - Select a different SCSI ID for the RAID Controller.
62 Appendix C - Troubleshooting Error Messages Error events alert the user of any failures associated with the controller, disk drives, or chassis. When an error event occurs, the problem should be corrected IMMEDIATELY. Table C-1 defines error messages and likely causes. Table C-1: Error Messages Error Message Description Number of disks found = y, needed = z Number of disks found (y) does not match the number of disks configured for. Number of disks (z) is required.
Appendix C - Troubleshooting Table C-1: 63 Error Messages (cont'd) Error Message Description Do_IDE_Cmd: wait DRQ The IDE interface is waiting for DRQ signal to go off in command phase. Do_IDE_Cmd: ERROR (a)! An error (a) occurred in IDE interface. Use Disk Check to identify faulty disk channel. IDE_ISR: wait Master Int IDE interface is waiting for an interupt from a disk. IDE_ISR: wait IDE Busy off IDE interface is waiting for disk to be free.
64 Appendix C - Troubleshooting Table C-1: Error Messages (cont'd) Error Message Description ALl modem operations are cancelled! User stopped modem from sending a page or FAX notification. Training FAIL! FAX Class 1 support - modem failed during training phase. Page transfers FAIL! Page notification failed. Modem may be OFF or disconnected. FAX: Modem is busy! Modem is currently in use and unable to send FAX notification.
Reader's Comments 69 Reader's Comments Please take a few moments when your computer system is up and running to send us your ideas and suggestions for improving our products and documentation.
Reader's Comments CUT ALONG THIS LINE FROM BOTTOM TO TOP OF PAGE 70 FOLD ALONG THIS LINE AND STAPLE SHUT NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES B U S I N E S S R E P LY M A I L FIRST CLASS MAIL PERMIT NO. 10686 SANTA ANA, CA POSTAGE WILL BE PAID BY ADDRESSEE TECHNOLOGY CORPORATION 17600 NEWHOPE STREET FOUNTAIN VALLEY CA 92708-9885 StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev.
