InfoMon Web-based Monitoring Utility 1 StorCase® Technology InfoMon® with Call Home® Monitoring Utility for the InfoStation Chassis User's Guide Part No. D89-0000-0106 F01 December 2005 StorCase Technology, Inc. 17600 Newhope Street Fountain Valley, CA 92708-9885 Phone (714) 438-1850 Fax (714) 438-1847 D89-0000-0106 Rev. F01 StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility Table of Contents GENERAL DESCRIPTION .......................................................................................................... 5 System Requirements ......................................................................................................... 5 INSTALLATION ........................................................................................................................ Windows .....................................................
InfoMon Web-based Monitoring Utility 3 INFOMON ERROR AND TROUBLESHOOTING ...................................................................... 48 Reader's Comments ............................................................................................................... 49 List of Figures Figure A: Make Launcher Screen ....................................................................................... 7 Figure B: Browse Icon Screen ..............................................................
NOTICE: InfoMon Web-based Monitoring Utility This User's Guide is subject to periodic updates without notice. While reasonable efforts have been made to ensure accuracy of this document, StorCase Technology, Inc. assumes no liability resulting from errors or omissions in this publication, or from the use of the information contained herein. Please check the StorCase web site at http://www.storcase.com or contact your StorCase representative for the latest revision of this document.
InfoMon Web-based Monitoring Utility 5 GENERAL DESCRIPTION The InfoMon Monitoring Utility is a unique, web-based application which provides the system manager with an easy-to-view, customizable tool for monitoring environmental conditions and device configuration information reported by the StorCase® InfoStation® 9, 10, 12, 14, or 16bay storage enclosures. InfoMon will poll the status of the InfoStation power supplies, blowers/fans, I/O modules (and/ or repeaters), drive bay settings, etc.
InfoMon Web-based Monitoring Utility INSTALLATION NOTES: To install and operate the InfoMon software, the computer system must meet certain system requirements (as noted on page 5). An IP address is required for remote monitoring via the internet. Please contact your system administrator to set up an IP address for the InfoStation and host system. To install the InfoMon Web Monitoring Utility, visit the StorCase Technology web site at: http://www.storcase.com/infostation/infomon.
InfoMon Web-based Monitoring Utility 7 Linux: 1. Create a directory (e.g. c:\InfoMon Linux). 2. Unzip infomonu-v3.0.6.zip into the new directory. 3. The StorCase folder contains a pre-built executable (infomonu) that can be used if a complete make is unnecessary. To start a terminal: cd storcase ./infomonu Use any browser to view the file main.htm The default serial port is /dev/ttyS0 4. If a rebuild is necessary: make cp a.out storcase/infomonu (overwrite is ok) Go to Step 3.
InfoMon Web-based Monitoring Utility 2. Enter name (e.g. infomon/u) in the "Name" field. 3. In the "Command" field, browse to ./storcase and select infomonu. 4. In the "Icon" field, click on No Icon. When prompted, browse to ./storcase and select infomon.jpg (Figure 2). Figure B: Browse Icon Screen Once complete, run InfoMon/u and proceed to section "InfoMon and InfoStation Configuration" on page 10. StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 9 Starting InfoMon Once installation is complete, double-click the InfoMon icon. The InfoMon.exe window (Figure 1) should appear. NOTES: If an error occurs while running InfoMon, check the serial connection between the host system and the InfoStation. InfoMon will not run if the host system and InfoStation are not properly connected. The InfoMon.exe window will only appear on the host system.
InfoMon Web-based Monitoring Utility 5 Indicates when InfoMon is communicating (polling) with the InfoStation chassis. NOTE: InfoMon and InfoStation cannot be configured during polling (while Yellow Dot is displayed). 6 Indicates the ON/OFF status of the InfoStation audible alarm. 7 Indicates status of InfoStation chassis. 8 Indicates the available HTML files for viewing. Double-click on any of the file names listed; the HTML file will then open up in the system default browser.
InfoMon Web-based Monitoring Utility 11 Set Time NOTE: This option is not available for all InfoStation models. This allows the user to synchronize the time of the InfoStation chassis with the time of the host system (Figure 3). The new time will not show until the next InfoMon poll. Figure 3: Set Time D89-0000-0106 Rev. F01 StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility Set FTP Info The InfoMon Call Home feature allows error log files to be sent to a specific FTP site for access by StorCase Technical Support in system troubleshooting. Once the FTP Information has been set (Figure 4), InfoMon can then generate detailed log files for FTP or for user review. NOTE: Make sure Server Name, User Name, and Password are entered as discussed below. Log files will not FTP to StorCase Technical Support if FTP Information is incorrect.
InfoMon Web-based Monitoring Utility 13 Get Module Logs NOTES: This option is not available for all InfoStation models. FTP Settings must be ENABLED to get module log files (refer to section "Set FTP Info" for further information). This allows the user to retrieve the log files for the InfoStation modules (Figure 5). Check the boxes for InfoMon to generate the desired module log files. All module information will be generated into one log file.
InfoMon Web-based Monitoring Utility Set Pager NOTE: A modem is required to use this feature. The InfoMon Call Home feature allows the user to configure pager info for InfoMon (Figure 6). Once the pager info has been set, the user may then receive alerts through a designated pager. Figure 6: Set Pager StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 15 Set RAID Port NOTE: This option is not available for all InfoStation models. This allows the user to configure the RAID Port (if applicable) for the SCSI InfoStation chassis (Figure 7). Figure 7: Set RAID Port D89-0000-0106 Rev. F01 StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility Set Fan/Blower Speed This allows the user to configure the fan/blower speed for the InfoStation chassis (Figure 8). Default: This setting allows InfoStation's self-adjusting fans/blowers to handle fan/ blower speed automatically (recommended). Figure 8: Set Fan/Blower Speed StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 17 Set Buzzer NOTE: This option is not available for all InfoStation models. This allows the user to configure the buzzer (ON/OFF) for the InfoStation chassis (Figure 9). Figure 9: Set Buzzer D89-0000-0106 Rev. F01 StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility Set Shutdown Override NOTES: This option is not available for all InfoStation models. StorCase does not recommend the use of this option. This allows the user to override any shutdown of the InfoStation Power and Cooling Modules (Figure 10). Figure 10: Set Shutdown Override StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 19 Set Device ID NOTE: This option is not available for all InfoStation models. This allows the user to configure the drive bay device IDs on the InfoStation chassis (Figure 11). To configure the device ID for SCSI InfoStations, choose the desired drive bay by clicking on it. Click Set. The user may then choose the device ID from the list of IDs located in the dropdown menu. Click OK to confirm the desired ID.
InfoMon Web-based Monitoring Utility Set Port Bypass NOTE: This option is not available for all InfoStation models. This allows the user to configure the Port Bypass Module inside the FC InfoStation chassis (Figure 12). Figure 12: Set Port Bypass StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 21 Set Drive Bypass NOTES: This option is not available for all InfoStation models. Set Drive Bypass will only take effect after an InfoStation power OFF/ON. This allows the user to bypass drives inside the FC InfoStation chassis (Figure 13A). To bypass a drive, choose the desired drive bay(s) by clicking on it. Click Set. Figure 13A: Set Drive Bypass InfoMon will then prompt the user to choose the Port(s) to bypass (Figure 13B). D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility Figure 13B: Set User Drive Bypass Check the desired Port(s) to bypass and click OK. Once the desired drive(s) are bypassed, restart the FC InfoStation chassis (by turning power OFF, then back ON) for changes to take effect. StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 23 Clear Alarms This allows the user to clear all alarms in the InfoStation chassis (Figure 14). Figure 14: Clear Alarms D89-0000-0106 Rev. F01 StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility Set SAF-TE ID NOTES: This option is not available for all InfoStation models. Default SAF-TE SCSI ID = 15. Set SAF-TE ID will only take effect after an InfoStation power OFF/ON. This allows the user to set the InfoStation SAF-TE processor board's SCSI ID (Figure 15A). Figure 15A: Set SAF-TE ID StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 25 Select the desired SAF-TE Board SCSI ID and click OK (Figure 15B). Figure 15B: Selecting SAF-TE ID Once the desired configuration is achieved, cycle the InfoStation chassis power (by turning OFF, then back ON) for changes to take effect. D89-0000-0106 Rev. F01 StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility Set Drive Channel NOTES: This option is not available for all InfoStation models. Set Drive Channel will only take effect after an InfoStation power OFF/ON. This allows the user to set the number of drive channels on the InfoStation (Figure 16). Figure 16: Set Drive Channel Once the desired configuration is achieved, cycle the InfoStation chassis power (by turning OFF, then back ON) for changes to take effect. StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 27 Set Default Configuration This allows the user to generate a CFG File (Figure 17). CFG Files can be used by StorCase Technical Support to view the user's InfoStation chassis configuration. Generated CFG Files can be located in the Call Home directory within the InfoMon folder. Figure 17: Set Default Configurations D89-0000-0106 Rev. F01 StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility INFOMON STATUS SCREENS InfoMon is comprised of the following HTML files: Module Alarm Status InfoMon Main Configuration Power Modules Blower Modules Drive Bays I/O Module (or PBP Module) RAID Module Usage Statistics Power Supply Module Usage Statistics Blower Module Usage Statistics I/O Module Usage Statistics Drive Bay Usage Statistics Module Versions To view any of these HTML files on the host system, double-click on any of the file names within the InfoMon.
InfoMon Web-based Monitoring Utility 29 Shutdown Override - Indicates whether or not the system shutdown override has been activated or not. Buzzer - Indicates the ON/OFF status of the InfoStation audible alarm. Timestamp - Displays calendar date and time. NOTE: Timestamp is located at the bottom of each InfoMon page. Number of Polls - NOTES: Displays total count of InfoMon polls. Polling interval is factory set at 15 seconds. Interval may be changed via the InfoMon.exe window (Figure 1).
InfoMon Web-based Monitoring Utility Configuration Screen NOTE: When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. The Configuration Screen (Figure 19) allows the user to view the current configuration of the InfoStation chassis, such as enclosure ID and other chassis information. NOTES: The Enclosure ID is used to identify each InfoStation within a multiple enclosure configuration.
InfoMon Web-based Monitoring Utility 31 Power Supply Module Status Screen NOTE: When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. The Power Supply Module Status Screen (Figure 20) allows the user to monitor the status of each InfoStation power supply module, such as temperature and voltage conditions. Figure 20: Power Supply Module Status Screen D89-0000-0106 Rev. F01 StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility Blower Module Status Screen NOTE: When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. The Blower Module Status Screen (Figure 21) allows the user to monitor the status of each InfoStation blower module, such as temperature and RPM conditions. Figure 21: Blower Module Status Screen StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 33 Drive Bay Status Screen NOTE: When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. The Drive Bay Status Screen (Figure 22) allows the user to monitor the status of each InfoStation drive bay, such as channel (or loop), device ID, and temperature conditions. Figure 22: Drive Bay Status Screen (9-Bay Status Screen Shown) D89-0000-0106 Rev. F01 StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility I/O Module Status Screen NOTES: This option is not available for all InfoStation models. When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. The I/O Module Status Screen (Figure 23) allows the user to monitor the status of each InfoStation I/O module (or repeater module), such as type, data rate, operating mode, and temperature conditions.
InfoMon Web-based Monitoring Utility 35 Port Bypass Module Status Screen NOTES: This option is not available for all InfoStation models. When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. The Port Bypass Module Status Screen (Figure 24) allows the user to monitor the status of each InfoStation Port Bypass module, such as temperature and data rate. Figure 24: Port Bypass Module Status Screen D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility RAID Module Status Screen NOTES: This option is not available for all InfoStation models. When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. The RAID Module Status Screen (Figure 25) allows the user to monitor the status of the InfoStation RAID module (if installed), such as temperature and operating mode conditions.
InfoMon Web-based Monitoring Utility 37 Usage Statistics Screen NOTES: This option is not available for all InfoStation models. When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. The Usage Statistics Screen (Figure 26) allows the user to view the usage statistics of each InfoStation module and drive bay/carrier.
InfoMon Web-based Monitoring Utility Power Supply Module Usage Statistics NOTE: When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. This screen (Figure 27) allows the user to view the usage statistics of each InfoStation power supply module, such as total usage hours and number of failures. Figure 27: StorCase Technology, Inc. Power Supply Module Usage Statistics D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 39 Blower Module Usage Statistics NOTE: When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. This screen (Figure 28) allows the user to view the usage statistics of each InfoStation blower module, such as total usage hours and number of failures. Figure 28: D89-0000-0106 Rev. F01 Blower Module Usage Statistics StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility I/O Module Usage Statistics NOTES: This option is not available for all InfoStation models. When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. This screen (Figure 29) allows the user to view the usage statistics of each InfoStation I/O module (or repeater module), such as number of temperature failures. Figure 29: I/O Module Usage Statistics StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility 41 Drive Bay Usage Statistics NOTE: When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. This screen (Figure 30) allows the user to view the usage statistics of each InfoStation drive bay, such as number of drive carrier insertions. NOTES: Drive insertions are only counted while InfoStation chassis power is ON (insertions are counted even when InfoMon.exe is not running).
InfoMon Web-based Monitoring Utility Module Versions Screen NOTE: When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. The Module Versions Screen (Figure 31) allows the user to view the revision levels of each InfoStation module and drive bay. Figure 31: Module Versions Screen StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 43 Alarm Notification NOTE: Alarm notification window will continue to display until problem is resolved. In addition to the audible alarm, InfoMon will also notify the user of any alarm events via pop-up window (Figure 32). Click OK to close window and review the cause of alarm by viewing the Module Alarm Status Screen. The user can view the Module Alarm Status Screen (Figure 32) in two ways: 1. By double-clicking on Module Alarm Status located in the InfoMon.
InfoMon Web-based Monitoring Utility Module Alarm Status Screen NOTE: When remote monitoring via the internet, always hit "Refresh" on the browser to make sure you are viewing the most up-to-date information. The Module Alarm Status Screen (Figure 33) provides "at-a-glance'" alarm conditions within the InfoStation system. Click on the red link for further information regarding alarm condition. Figure 33: Module Alarm Status Screen StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 45 HELP From the InfoMon.exe window, click on Help. A drop down menu should then appear (Figure 34). This allows the user to view information regarding InfoMon, as well as the InfoStation being monitored. Figure 34: Help Menu D89-0000-0106 Rev. F01 StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility Show InfoStation ID NOTE: The InfoStation ID is a unique value assigned to each InfoStation for use with the StorCase InfoMon Call Home feature. The Call Home feature is available to assist StorCase Technical Support with system troubleshooting. This allows the user to view the InfoStation ID (Figure 35). Figure 35: InfoStation ID StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 47 About InfoMon This allows the user to view the InfoMon revision level (Figure 36). Figure 36: About InfoMon D89-0000-0106 Rev. F01 StorCase Technology, Inc.
InfoMon Web-based Monitoring Utility INFOMON ERROR AND TROUBLESHOOTING If an error occurs while running InfoMon, the Main Screen will appear as shown below (Figure 37). Click on Troubleshoot to view the Troubleshooting Screen (Figure 38). Figure 37: InfoMon Error Figure 38: Troubleshooting Screen StorCase Technology, Inc. D89-0000-0106 Rev.
InfoMon Web-based Monitoring Utility 49 Reader's Comments Please take a few moments when your computer system is up and running to send us your ideas and suggestions for improving our products and documentation.
InfoMon Web-based Monitoring Utility CUT ALONG THIS LINE FROM BOTTOM TO TOP OF PAGE 50 FOLD ALONG THIS LINE AND STAPLE SHUT NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES B U S I N E S S R E P LY M A I L FIRST CLASS MAIL PERMIT NO. 10686 SANTA ANA, CA POSTAGE WILL BE PAID BY ADDRESSEE TECHNOLOGY CORPORATION 17600 NEWHOPE STREET FOUNTAIN VALLEY CA 92708-9885 StorCase Technology, Inc. D89-0000-0106 Rev.
