User Guide

27
WARRANTY AND PRODUCT SUPPORT
If you are experiencing difficulties with your product, or have questions which are not answered in this instruction
manual, our dedicated support site offers a wide range of clearly written FAQs, manuals and user guides which are
designed to help you get the most from your purchase.
Visit our dedicated support site at storageoptions.com/support/ for FAQs, manuals and user guides
If you are unable to find an answer online, still experiencing issues or suspect your product to be faulty, our UK
based customer service team is available to offer full support, and can be contacted via the support pages of our
website.
Submit a service request online if you cannot find an answer to your problem
A member of our UK based support team will review your case and offer the highest level of advice and
support
If our team believes that the product in question is faulty, we will issue a returns authorisation and arrange for a
replacement to be sent free of charge.*
Return the product free of charge* – a pre-paid shipping label will be issued to return the product
Within 5 to 10 days a replacement product will be sent at no charge to you
Replacement product delivered directly to you
Please contact us directly if you have any queries or concerns:
storageoptions.com/support/
[e-mail]
Our aim is to provide the best possible service to our customers. We have a wealth of support material, guides and
FAQs available on our website to help you get the most from your product. Our dedicated UK based Customer
Service team are also on hand to offer further support and, in the unlikely event of any fault developing with your
purchase, we have a full returns procedure designed to make receiving a replacement product as quick and easy as
possible.
*Free replacement service applies to UK Mainland (excluding Scottish Highlands) only. Storage Options reserves the right to charge for delivery to, or collection
from, other locations.