User Manual

7
FAQs
1. Failure to find the tracker when pairing
1) Make sure your smartphone’s Bluetooth is enabled and your
smartphone’s system meets the requirements of Android 4.4 or higher,
iOS 7.1 or higher, and Bluetooth 4.0 or higher.
2) Make sure the distance between your smartphone and the tracker does
not exceed 0.5 meters and that Bluetooth communication is also within
range (10 meters max).
3) Make sure your tracker has enough battery life. If there is still a problem
after being fully charged, please contact us.
2. Occasional failure to connect with Bluetooth
Reboot your smartphone or restart your smartphone’s Bluetooth.
3. Failure to charge the tracker
Make sure the direction of the tracker's USB plug is correct when plugging
into a USB port for charging (Ensure the metal strips of the tracker's USB
plug align with the USB strips).
If it is charged correctly, the tracker's red indicator turns on and will be off
when it has been fully charged.
As the built-in battery capacity is small, please remove the tracker from
the power supply once fully charged. Prolonged charging may shorten
battery life.
4. Failure to receive SMS/calls notifications
Calls/SMS notification function works when the tracker connects to your
smartphone via the app. Please kindly refer to the following tips:
1. Go to your smartphone Settings, find VeryFitPro app and enable the
Location and all Notifications.
2. Enable your phone’s Bluetooth and go to the VeryFitPro app to bind the
tracker.
3. Enable the Call/SNS Alert function, and tap "√" to save your settings.
5. Failure to count steps accurately
The fitness tracker has a built-in 3D sensor. It records your steps when you
swing your arms. Sometimes the data displayed on the tracker will be
slightly delayed, and the data will automatically reset if you walk less than
40 steps continuously.