Manual

31
Safety Reference • Owner’s Manual • All Model 2011 Firearms
HANDGUN MAINTENANCE
FACTORY SERVICE
WARNING!
Always unload any firearm before packaging the firearm for repairs
or service. Note: STI model handguns must be checked by first
removing the ammunition magazine from the firearm to prevent a
round from entering the chamber. Never ship ammunition with any
firearm.
Requesting factory service…
Should your STI International handgun require service by the factory
technicians, please contact STI International and discuss that problem
you’re having. In the event you must return your handgun to the factory
for service, follow these shipping instructions.
1. Ask for a Return Authorization number from STI.
2. Provide a written statement in as much detail as possible, describe
the apparent problem or need for which you wish to have service
rendered.
3. Carefully package your STI handgun, the written statement, and an
empty ammunition magazine inside a sturdy, plain cardboard carton.
Use quality protective packing as required to prevent damage to the
handgun and magazine from movement during shipping.
4. Tape the carton shut securely using quality shipping tape, or use
another acceptable method of sealing the carton, to prevent acciden-
tal opening during shipment.
5. Be certain to address that package clearly and include a return
address that can receive packages.
6. Insure the package to protect the contents from damage, loss or theft.
STI International cannot be held responsible for damage or loss
incurred during shipment.
7. Ship the package via a reputable carrier with package tracking.