Warranty

STEVES & SONS PRODUCT WARRANTY
CLAIMS
Claims must be initiated during the warranty period. To initiate a
claim, please contact the warranty claims dept at
[e-mail] or call 1-800-617-8586. Claimant
will be required to provide proof of premise ownership and
the date of product purchase. Note that this Lifetime Limited
Warranty applies only to products purchased and installed in the
USA. For products purchased or installed outside the USA, Steves
& Sons disclaims any and all warranties of any kind, express
or implied, by operation of law or otherwise, and any and all
liability for damages of any kind. This is effective January 1,
2020.
ADDITIONAL WARRANTY INFORMATION
PHOTOGRAPHING AND WARP TOLERANCES
Action on any claims for warping or for photographing may be
deferred, at the option of the manufacturer for a period not to
exceed 12 months from date of claim.
“Photographing” refers to imperfections in the door skin. Stile,
rail and core show through (photographing) on flush doors shall
not be considered a defect unless the faces of the door vary from
a true plane in excess of 1/100 inch in any three inch span.
The following warp allowances are for 1-3/4” or thicker doors.
Doors wider than 3’ 6” (42”) and less than 7’ (84”) in height,
warping shall not exceed 1/4” in a section 3’ 6” by height of
the door. Doors wider than 3’ 6” and higher than 7’, the warp
shall not exceed 1/4” in and 3’ 6” by 7’ section. Doors up to
and including 3’ 6” wide and over 7’ in height, the warp shall
not exceed 1/4” in any 7’ by width of door section.
“Warping” is any distortion of the door itself and does not refer
to the relationship of the door to the frame or jamb in which it
is hung. The term “warping” shall include bow, cup, and/or
twist. To measure the amount of warping present in a door, the
following method shall be used: bow, cup, and/or twist shall
be measured by placing a straight-edge, taut wire or string
on the suspected concave face of the door at any angle (i.e.,
horizontally, vertically, and diagonally), with the door in its
installed position. The measurement of bow, cup, and/or twist
shall be made at the point of maximum distance between the
bottom of the straight-edge, taut wire or string and the face
of the door. Warping shall not be considered a defect unless
it exceeds 1/4” in the plane of the door itself. NON-GLASS
COMPONENTS are free from non-conformities in material and
workmanship. All Steves & Sons hinges and locksets installed in
a fiberglass, wood or steel product are also warranted against
non-conformities in the mechanical and locking mechanism
(excluding installations within 5 miles of a body of salt water) for
a period of one year.
CARE AND FINISHING
RECOMMENDED HANDLING, JOB FINISHING AND
INSTALLATION INSTRUCTIONS
Inspect door upon receipt and deliver door(s) to building site
after plaster cement is dry. If doors are stored at job site for more
than one week, all edges should be sealed.
Handle with clean gloves and do not drag doors across one
another or across other surfaces.
Store flat on a level surface in a dry, well ventilated building.
Cover to keep clean, but allow air circulation.
stevesdoors.com
Jan 2020
Fiberglass Doors
Reliant
Fiberglass Doors
Regency
Fiberglass Doors
Legacy
Steel Doors
Element
Exterior Wood
Doors
Regency and Legacy SLAB PRORATION
(Years owned vs. cost to replace door)
Years Replacement Costs
0-5 0%
6 20%
7 30%
8 40%
9 50%
10 60%
15 70%
Lifetime 80%
Interior Doors
Product
5 Years
10 Years
10 Years
Clear-5 Years
Decorative-10 Years
1 Year
1 Year
Glass
3 Years
1 Year
0 Year
4 Years
1 Year
5 Years
Factory Finish