Warranty

STEVES & SONS PRODUCT WARRANTY
• Damage or poor product performance resulting from the
installation of product in a condition that exceeds product
design standard or certified specs, and/or does not conform
to applicable building standards
• Decorative glass, caming, grilles, clavos, and clear beveled
glass panels are hand-made and may vary from one piece
to another. Slight variations in color, thickness, beveled
width, distortion, bubbles and minor scratches are not
considered defects.
• The exposure of knots in knotty alder, knotty pine door slabs,
jambs, casing and brickmold is not considered a defect.
• The pet doors on door units are very durable and with the
proper care will provide many years of service for you
and your pet. However, please be aware the pet doors are
not waterproof against inclement weather or any excessive
water exposure. This product has a one year warranty
from the date of the purchase of the product to be free of
manufacturer’s defects in workmanship and materials
LIFETIME LIMITED WARRANTY INFORMATION
PRODUCT DEFINITION:
Steves & Sons (“product”) consists of fiberglass Regency and
Legacy door slab(s) (named above) when used with the following
parts and when they are genuine Steves & Sons components:
sidelites, any applied or inserted panels, dentil shelf, simulated
divided lites on doors and sidelites, glass lite inserts , hinges,
weatherstrip, door bottom sweep (gaskets) sill pan, screens,
internal grids, corner seal pads, door sill, astragal, rot resistant
jambs, rot-resistant mullion and rot-resistant brickmold. This
Lifetime Limited Warranty applies only when all of these parts
are genuine Steves & Sons components. Other all-wood parts
including primed pine jambs, primed pine mullions, primed pine
brickmold, mull casing, and locking systems are not covered by
this Lifetime Limited Warranty. The Lifetime Limited Warranty is
for the original purchaser of unit and is not transferable. Slabs
are warranted to be free of defects including splitting and
delamination, and composite jambs are warranted from splitting
or rotting.
What the Lifetime Limited Warranty does not cover
This Lifetime Limited Warranty does not include non-conformities
or damages attributable to, or arising from:
• Normal wear and tear, and natural weathering of surfaces,
including without limitation to wear and tear of weatherstrip,
or the multi-point locking system
• Minor scratches or minor visual imperfections outside the
product’s standard manufacturing and quality specification
parameters
• The finish on a multi-point locking system (door handles and
lockset) and hinges is not warranted and is purchased “AS
IS”. (Steves & Sons provided multi-point handlesets carry a
1 year warranty for mechanical function only.)
• The hardware and locking mechanism on the multi-point
locking system if the product is installed within 5 miles of a
body of salt water
• The warranty holder is responsible for maintaining the
mechanical features of hinges and the multi-point locking system.
• Express or implied warranties, including no warranties
of merchantability or fitness for a particular purpose,
and the other provisions of this Lifetime Limited
Warranty apply.
• Steel products, particularly those installed within five 5
miles of a body of salt water, require prompt and careful
initial finishing and maintenance by the warranty holder,
including periodic cleaning, finishing, refinishing,
and other repairs in accordance with Steves & Sons.
recommendations and any supplied written instructions.
• Improper pre-installation storage, including inadequate shelter
or inadequate venting of shipping wrap in humid locations
• Faulty building design or construction, including inadequate
flashings, caulking, building settlement, or structural failures of
walls or foundations
• Product reinstalled after removal from its original installation,
except in connection with proper and timely maintenance of
components which incur normal wear and tear, such as the
weatherstrip, door bottom sweep (gasket), and corner seal pads.
• Reliant and Element doors with glass are not recommended to
be installed behind a storm door, or to be painted dark colors
if exposed to direct sunlight. The Steves & Sons door
system will continue to be subject to the terms and provision of
this Lifetime Limited Warranty.
• The alteration or application of any aftermarket films,
coatings, tints, or other similar products will void this Limited
Warranty.
• This Lifetime Limited Warranty does not guarantee safety for
persons or property, nor make a premises hurricane-proof or
impact-proof.
• This Lifetime Limited Warranty does not cover damage
attributable to or caused by acts of God that include, but are
not limited to, stresses, high winds, floods, fire and other
conditions that exceed product designs and testing
specifications.
• Certification approval, rating and references to other
performance standards mean that the product meets the
established specification parameters of the certification
process or standard testing at the time the product is
manufactured.
• It is the warranty holder’s (and its building agents)
responsibility to consult local building code laws, the
certification and rating agencies published materials, and
websites for guidelines on the standards necessary to meet all
regulations and codes in the area where the product will be
installed.
• Product features designed to help address pressurization of a
building during highwind or other severe storm events are not
a guarantee against water and air infiltration, and Steves &
Sons is not responsible for claims or damages caused by
water or air infiltration of product.
stevesdoors.com
Jan 2020