Installation Guide

Troubleshooting Table (cont.)
Symptoms Probable Causes Recommended Action
1. Whirlpool does not start/stop. A. No power to the pump motor. A. Set/Reset the GFCI breaker.
Check the wiring.
B. Air actuator does not work. B. Replace air actuator. Check air
tube between air actuator and
pump. Replace if necessary.
C. Motor/pump does not work. C. Rebuild or replace
motor/pump.
2. Motor starts, but all jets are not
functioning.
A. Jet is closed. A. Rotate jet trim ring
counterclockwise to open.
B. Jet is blocked. B. Remove the blockage.
3. Whirlpool stops automatically. A. GFCI trips. A. Identify source of fault, and
correct.
B. Suction blocked. B. Remove obstruction.
C. Jets are blocked. C. Remove blockage.
D. Motor overheated and
protection device activated.
D. Check for blockage at motor
vents. Remove blockage and
allow motor to cool.
4. Noisy operation. A. Pump banding straps have not
been cut.
A. Cut pump banding straps with
a pair of tin snips.
5. Leakage is detected under the
whirlpool.
A. Piping leaks. A. Repair any piping leaks.
B. Sealant or gasket failure at
holes through finished walls,
shower door, or wall
surrounds.
B. Replace any defective gaskets
or seals. Apply clear 100%
silicone sealant as required.
6. Mold or mildew detected (for
units with wall surrounds).
A. Blocked channel drainage. A. Use a sharp wooden or plastic
object to scrape any buildup
from the seam. Increase the
frequency of cleaning.
7. Water damage at finished
walls.
A. Seam at finished wall not
sealed.
A. Seal the seam with clear 100%
silicone sealant, following the
manufacturer’s instructions.
1016904-2-C 22 Sterling