Installation Guide
INSTALLATION INSTRUCTIONS AND LIMITED 50 YEAR RESIDENTIAL WARRANTY
2G / FD CLICK PREFINISHED ENGINEERED PLANK
9
SF2GFDFI50 REV. CRB 3-16
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Problems caused by failure of the homeowner or installer to evaluate the jobsite and jobsite conditions are not covered.
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This limited warranty applies only where the affected area of the flooring is visible and covers an area greater than 10% of
the room.
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A description of the problem, photographs, and a sample that clearly shows the warranty problem must be presented to
the retailer/distributor for presentation to the manufacturer.
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The covered person must provide valid proof of purchase for material and labor in the form of a sales receipt or invoice. This must
show the date of purchase, original purchase price, and that he/she is the original purchaser
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Manufacturer must receive written notice within 30 days after discovery of any claimed defect or failure covered under
this warranty, but within the time period applicable to the limited warranty.
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Manufacturer reserves the right to have a manufacturer’s designated representative or firm inspect and take samples of the
hardwood floor for analysis.
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Manufacturer must be given 60 days following notice to inspect the product to confirm any failure.
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Inspections of the hardwood floors must be performed in accordance with industry standards from a standing position with normal
lighting and no glare.
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Written notice and all photographs, samples and other documentation should be sent to the distributor/dealer from which
the flooring was originally purchased.
This limited warranty shall not apply to damage to the hardwood floor or to the finish arising from and specifically excluding any of the
following:
Natural wood characteristics such as mineral streaks, small knots, grain variations, etc., are normal and natural characteristics and
shall not be construed as defects. No two pieces of wood are the same and color or other variations will occur. Manufacturer does
not guarantee against natural variations, or the normal difference between color samples or photographs and colors of installed
floors. New and/or replacement flooring may not match samples and/or existing flooring or warrant a color match to other wood
products such as stairs, cabinets, trim, molding, etc.
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Squeaking and cracking of the hardwood by any cause other than mis-manufacturing is not considered a defect. This
includes splitting or cupping resulting from exposure to improper environmental conditions.
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Hollow spots between the flooring and the sub floor.
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Expansion and contraction of the hardwood due to seasonal changes in climate shall not be considered defects.
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Natural color changes due to full or partial exposure to sunlight and weather. Maple, Merbau, Kempas, Pine, Cherry, and Exotic
species such as Brazilian Cherry may darken or yellow due to light exposure over time. This is a natural occurrence and is not
covered by this warranty.
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Indentations, scratches or damage caused by negligence, water, moisture and saturation, insects, insect infestation after the
product has left the factory, animals, pebbles, grit, sand or other abrasives, and high heeled or spiked shoes, or failure to use pads
under rolling chairs or other furniture.
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Failure to follow the manufacturer’s written installation instructions including protecting the floor from sub floor moisture, storage
and handling.
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Excessive or inadequate humidity in the area. Relative humidity in the area of use must be within a normal range of 35-55%.
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Stains as a result of negligence, chemical or industrial products, wax, or oil soaps for cleaning, or standing liquid for a prolonged
period of time.
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This warranty does not cover removal or replacement of cabinets, appliances, furniture, or other fixtures.
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Insufficient or improper protection, care or maintenance, or failure to use Manufacturer approved installation and maintenance
products
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Damage from improper cleaning practices. Do not use steam mops or wet mops to clean your floors.
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Misuse or abuse
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Use of flooring for purposes other than for which it was designed.
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Improper alterations of original manufactured product. Alterations or repairs to the manufacturer’s original product will void any
and all warranties. This includes sanding, top coating, recoating or attempted re-finishing of the factory-applied finish.
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Gloss reduction is not considered surface wear through.
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Freight costs or expenses and any damage occurred during shipping.
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Failure due to structural changes in the sub floor, settling of the building or uneven sub floor that has not been adequately leveled.
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Accidents, negligence, abuse, or misuse. Warranty will be made void if man-made or natural disasters including leaking or broken
plumbing, fire, flood, wind, lightening, earthquake, prolonged power outages, or standing water occur during or after installation.
THE FOREGOING IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE MANUFACTURER DOES NOT GRANT TO ANY PERSON OR ENTITY THE AUTHORITY TO CREATE FOR IT ANY OBLIGATION
OR LIABILITY IN CONNECTION WITH THE FLOORING.
MANUFACTURER SHALL NOT BE LIABLE FOR LOSS OF USE OR ANY OTHER INCIDENTAL, SPECIAL CONSEQUENTIAL COSTS,
EXPENSES, LOSS OF INCOME OR PROFITS, OR OTHER SIMILAR DAMAGES INCURRED BY THE ORIGINAL PURCHASER.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS, WHICH MAY VARY, FROM STATE TO STATE.
WARRANTY DISCLAIMERS
WARRANTY EXCLUSIONS