Warranty
For additional warranty service or replacement part information,
please call 1-800-347-8372, Monday - Friday, 8:00am -5:00 pmEST.
You can also write us at The Step2 Company, Attn: Customer Service,
10010 Aurora-Hudson Rd., Streetsboro, OH 44241, USA. Please include
an email and/or telephone number. Some parts may not be available
for purchase, please contact Step2 Customer Service for more
information.
This warranty gives you specic legal rights, and you may also have
other rights, which vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
*Special Provisions*
Wood Products: The warranty period for pretend play wood kitchens
or like items is ninety days.
Hybrid Wood/Plastic Climbers & Playhouse Products: The warranty
period for the wood components is one year. The warranty period for
the plastic and other components is three years.
Daycares & commercialsettings: The warranty period for our plastic
products placed into this type of environment is six months.
Battery-Operated Vehicles: The warranty for batteries, motors,
modules, fuses, wiring, switches and gearboxes is six months. The
warranty for the body of battery-operated vehicles is one year.
Swings, fabric, cloth canopies, umbrellas, play accessories, all other
battery and electronic components (not associated with battery
operated vehicles)the warranty period is one year.