Installation Guide
16
ABOUT THE WARRANTY
ATTENTION!
The warranty booklet must be COMPLETED and RETURNED to °STELPRO
to activate the warranty. Failing which
ALL REQUIRED INFORMATION AND TEST RESULTS MUST BE ENTERED IN THE BOOKLET,
ACCORDING TO THE INSTRUCTIONS IN THIS GUIDE.
Please also ll out the warranty card on our website: www.stelpro.com/en-CA/warranty.
THE WARRANTY WILL NOT BE ACTIVATED AND WILL NOT BE VALID.
WARRANTY
This limited warranty is offered by °STELPRO Design Inc. (“°STELPRO”) and applies to the following products made by °STELPRO: SCU. Please
read this limited warranty carefully. Subject to the terms of this warranty, °STELPRO warrants its products and their components against defects in
workmanship and/or materials for the following period from the date of purchase: 25 years (heating cables). This warranty applies only to the original
purchaser; it is non-transferable and cannot be extended.
CLAIM PROCEDURE
If at any time during the warranty period the unit becomes defective after the product has been correctly installed, you must cut off the power sup-
ply at the main electrical panel and contact 1) your installer or distributor, 2) your service center or 3) °STELPRO’s customer service department.
In all cases, you must have a copy of the invoice and provide the information written on the product nameplate. °STELPRO reserves the right to
examine or to ask one of its representatives to examine the product itself or any part of it before honoring the warranty. °STELPRO also reserves
the right to replace the entire unit, refund its purchase price or repair a defective part. Please note that repairs made within the warranty period
must be authorized in advance in writing by °STELPRO and carried out by persons authorized by °STELPRO.
Before returning a product to the °STELPRO plant, you must have a °STELPRO authorization number (RMA). To obtain it, call the customer
service department at: 1-800-363-3414 (electricians and distributors – French), 1-800-343-1022 (electricians and distributors – English), or 1-866-
766-6020 (consumers). The authorization number must be clearly written on the parcel, failing which it will be refused.
CONDITIONS, EXCLUSIONS AND DISCLAIMER OF LIABILITY
This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and °STELPRO expressly
disclaims and excludes any implied warranty of merchantability or implied warranty of tness for a particular purpose. °STELPRO’s liability with
respect to products is limited as provided above. °STELPRO shall not be subject to any other obligations or liabilities whatsoever, whether based
on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts or omissions relating thereto.
Without limiting the generality of the foregoing, °STELPRO expressly disclaims any liability for property or personal injury damages, penalties,
special or punitive damages, damages for lost prots, loss of use of equipment, cost of capital, cost of substitute products, facilities or services,
shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third party for such damages. °STELPRO
specically disclaims all consequential, incidental and contingent damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use,
lack of maintenance, improper maintenance (other than that prescribed by Stelpro) or a use other than that for which the unit was designed; 3) a
natural disaster or an event out of °STELPRO’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks, wars,
overvoltage, ooding, water damages, etc. This warranty does not cover any accidental or intentional losses or damages, nor does it cover dam-
ages caused by negligence of the user or owner of the product. Moreover, it does not cover the cost of disconnection, transport, and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price, at the discretion of °STELPRO. Any parts
replaced or repaired within the warranty period with the written authorization of °STELPRO will be warranted for the remainder of the original war-
ranty period. This warranty will be considered null and void and °STELPRO will have the right to refuse any claims if products have been altered
without the written authorization of °STELPRO and if the nameplate numbers have been removed or modied. This warranty does not cover
scratches, dents, corrosion or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does not cover any
damage that occurred during shipping.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of them do not allow limita-
tions on how long an implied warranty lasts, so these exclusions or limitations may not apply to you. This warranty gives you specic legal rights
and you may have other rights which vary from state to state or from province to province.