Owner's Manual
14
STELPRO DESIGN INC.
Saint-Bruno-de-Montarville, Québec, Canada, J3V 6L7
TECHNICAL INFORMATION
This limited warranty is oered by STELPRO Design inc. (“ STELPRO”) and
applies to the following product made by STELPRO: SOA model. Please
read this limited warranty carefully. Subject to the terms of this warranty,
STELPRO warrants its products and their components against defects in
workmanship and/or materials for the following periods from the date of
purchase: 5years (3 years on electronic components). This warranty ap-
plies only to the original purchaser; it is non-transferable and cannot be
extended.
CLAIM PROCEDURE
If at any time during the warranty period the unit becomes defective, you
must cut o the power supply at the main electrical panel and contact 1)
your installer or distributor, 2) your service centre or 3) STELPRO’s customer
service department. In all cases, you must have a copy of the invoice and
provide the information written on the product nameplate. STELPRO re-
serves the right to examine or to ask one of its representatives to examine
the product itself or any part of it before honoring the warranty. STELPRO
reserves the right to replace the entire unit, refund its purchase price or
repair a defective part. Please note that repairs made within the warranty
period must be authorized in advance in writing by STELPRO and carried
out by persons authorized by STELPRO.
Before returning a product to STELPRO, you must have a STELPRO autho-
rization number (RMA). To obtain it, call the customer service department
at: 1-844-STELPRO. The authorization number must be clearly written on
the parcel or it will be refused.
CONDITIONS, EXCLUSIONS
AND DISCLAIMER OF LIABILITY
This warranty is exclusive and in lieu of all other representations and war-
ranties (except of title), expressed or implied, and STELPRO expressly dis-
claims and excludes any implied warranty of merchantability or implied war-
ranty of tness for a particular purpose.
STELPRO’s liability with respect to products is limited as provided above.
STELPRO shall not be subject to any other obligations or liabilities whatso-
ever, whether based on contract, tort or other theories of law, with respect
to goods or services furnished by it, or any undertakings, acts or omissions
relating thereto. Without limiting the generality of the foregoing, STELPRO
expressly disclaims any liability for property or personal injury damages,
penalties, special or punitive damages, damages for lost prots, loss of
use of equipment, cost of capital, cost of substitute products, facilities or
services, shutdowns, slowdowns, or for other types of economic loss or
for claims of a dealer’s customers or any third party for such damages.
STELPRO specically disclaims all consequential, incidental and contingent
damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1)
a faulty installation or improper storage; 2) an abusive or abnormal use,
lack of maintenance, improper maintenance (other than that prescribed by
STELPRO) or a use other than that for which the unit was designed; 3) a nat-
ural disaster or an event out of STELPRO’s control, including, but not limited
to, hurricanes, tornadoes, earthquakes, terrorist attacks, wars, overvoltage,
ooding, water damages, etc. This warranty does not cover any accidental
or intentional losses or damages nor does it cover damages caused by
negligence of the user or owner of the product. Moreover, it does not cover
the cost of disconnection, transport, and installation.
The warranty is limited to the repair or the replacement of the unit or the
refund of its purchase price, at the discretion of STELPRO. Any parts re-
placed or repaired within the warranty period with the written authorization
of STELPRO will be warran ted for the remainder of the original warranty
period. This warranty will be considered null and void and STELPRO will
have the right to refuse any claims if products have been altered without
the written authorization of STELPRO and if the nameplate numbers have
been removed or modied. This warranty does not cover scratches, dents,
corrosion or discoloration caused by excessive heat, chemical cleaning
products and abrasive agents. It does not cover any damage that occurred
during the shipping.
Some states and provinces do not allow the exclusion or limitation of inci-
dental or consequential damages and some of them do not allow limitations
on how long an implied warranty lasts, so these exclusions or limitations
may not apply to you. This warranty gives you specic legal rights and you
may have other rights which vary from state to state or from province to
province.
STELPRO LIMITED WARRANTY
Built-in control device
Thermistor used as a sensor that does not carry a charge
Software
Class A
Nature of supply
Device for alternating current only
Type of controlled load
Resistive
Action
Type 1.Y
Control pollution degree
2
Frequency
60 Hz
Overload protection device
Current circuit breaker external to the control (refer to local electrical code)
Rated impulse voltage
Overvoltage category II (1500 V)