Owners manual

FAQs
1. What type of files does the software support?
Stellar Phoenix Photo Recovery software supports recovery of all photo formats including JPEG,
Exif, RAW, GIF, PGM, PNM, CD5, NFF, JPG, PNG, BMP, TIF, TIFF, DNG, DJVU, Adobe EPS (Mac),
Adobe EPS (Windows) and TGA. Audio and video file formats such as MP4, 3GP, AVI, MPEG,
Matroska Video File (MKV), AVCHD Video File (MTS), Divx Encoded Movie File (DIVX), MOI Video
File, Video Object File (VOB), OGG Media Player (OGM), 3G2, ASX, MTS, AJP, F4V, VID, TOD,
HDMOV, MQV, MXF movies and SVI are supported. It also supports recovery of deleted/accidentally
formatted pictures from all major cameras like Canon (CR2 /CRW), EPSON (ERF), Fujifilm (RAF),
Kodak (K25 /KDC /DCR), Konica Minolta (MRW), Leaf (MOS), Mamiya (MEF), Nikon (NEF, NRW),
Olympus (ORF), Panasonic (Raw), Pentax (PEF), Sony (SR2, ARW, SRF), and Sigma (X3F).
2. I have accidentally formatted my camera. How I can recover the data?
If you have accidentally formatted your camera or the memory card, you need to follow the steps
below to recover your data:
1. Connect your camera to your computer and run Stellar Phoenix Photo Recovery software and
click on Recover Photo, Audio & Video button
2. Select the camera or the memory card from the list.
3. Click on the Scan Now button.
4. Software will start scanning the media and show you a preview of the files which can be
successfully recovered.
5. Select the files which you want to recover and click on Recover button to save the files on a
different hard-drive.
3. I have deleted my pictures. How can I recover them?
If you have deleted your pictures from your storage media, our software can definitely recover that
data. Kindly follow the underlying steps:
1. Connect your storage media to your computer and run Stellar Phoenix Photo Recovery
software and click on Recover Photo, Audio & Video button.
2. Select the media or the memory card from the list and click on Scan Media button. You can
select specific region and/or specific file types for the scanning process by clicking on Advanced
Settings button.
3. Click on the Scan Now button.
4. Now the software will scan the media and show you a preview of the files that can be successfully
recovered.
5. Select the files which you want to recover and click on Recover button to save the file on a
different hard-drive.
4. I have created an image of the drive using the software.
How do I scan the image file?
1. Run Stellar Phoenix Photo Recovery software and click
on Resume Recovery button.
2. Click on an image which you want to scan.
3. Click on Continue button after selecting the image.
Note: The software can
recover data from its own
created images and can not
perform recovery from an
image created by any third
party applications.
5. I want to recover only my JPG files? How can I scan for only those?