Owners manual

Possible Errors While Using Stellar Phoenix Photo
Recovery
1. Why do I receive this error message while using saved scan information file for recovery of
data "Please make sure to connect the media whose scan information is being used for
recovery"?
This error message appears if you have removed the media after saving the scan information. You
need to re-scan your drive to get complete recovery.
2. Can I repair images using the software that are not opening after the recovery?
The software is a recovery application and cannot repair any corrupted images. The data will be
recovered in the same form as it available in the media.
3. I am not able to see my camera in the software. What am I doing wrong?
There is a possibility that your camera doesn’t support the access to memory card as a disk drive.
You need to attach the memory card through a card reader for accessing the memory card. This will
enable you to scan your camera memory card.
4. When I am trying to recover the data, I get error "Source and destination are same". What
shall I do?
You are trying to save the data on the same media from where you are recovering it. Please choose
another location to save the files and software will not give you this error anymore.