User manual

Troubleshooting

Avoid Audio Dropouts

If the values set for Audio Upstream and Video Upstream in the configuration

settings for the performer and/or engineer exceed approx. 80 % of what the

respective Internet Provider (IP) delivers as upstream rate, dropouts will occur. For

example, if your provider guarantees only 384 kBit/s upstream, you should set both

the audio upstream and video upstream parameters to 128 kBit/s. This gives you

sufficient headroom for reliable network operation without dropouts.

You may also consider setting the video upstream value to a lower value, and the

audio upstream correspondingly to a higher value, since the video image quality is

not as important as the transmitted audio quality.

Avoid Feedback

The connection between engineer and performer can cause feedback loops

between the engineer’s microphone and speakers on one side and the performer’s

microphone and speakers on the other. To avoid damage to your equipment, the

performer should use headphones instead of speakers. This is generally advisable,

as otherwise the artist's speaker signal will be audible with recordings.

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If you run into problems, please also try to make sure that you have applied the

following settings:

• Constrain Latency compensation (top left of Arrangement Window) must be

switched off

• Devices/Device Setup/VST Audio System/ASIO Guard may cause problems,

try to switch it off

• Devices/Device Setup/VST Audio System/Direct monitoring should be off

• Devices/Device Setup/VST Audio System/Record Shift should be 0 (zero)

• Devices/Device Setup/VST Audio System/Adjust for record Latency should

be on (activated, ticked)

• Make sure that Cycle (Loop) is off in the Transport Panel

• Count in doesn't work with VST Connect, it will be out of sync

• Don't start from position zero or negative positions, we always need a bit of

head for sync.