User manual

40
Troubleshooting
Connection
There is usually no need for so called port forwarding, but it may help to improve
connection quality. If you know how to do so, you may instruct your router and
firewall to open (forward) UDP ports 51111 through 51113. If you think it is
required to do this but don't know how, please refer to various games sites where
you can find instructions of how to configure your router and/or firewall.
Unfortunately these settings are very different for the numerous router devices on
the market, but the games people often run servers for collaborating on games and
are quite experienced in this. But again, VST Connect uses very advanced server
technology which in almost all cases allows connections without such action.
Within restricted networks such as company networks, ask the network
administrator to open the aforementioned ports should you encounter connection
issues.
It cannot be stressed enough that a reliable Internet connection is essential. A cable
is much more likely to provide good results than any form of wireless connection. A
wireless connection may work, but dropouts or long delays may occur at any time.
We recommend to always use hardware cable connections directly to routers and
modems.
There are many factors outside Cubase/Nuendo and VST Connect that determine
the quality of the connection. You can improve it by making sure that your internal
network is not used by other people and by closing all network-intensive
applications, such as browsers. This applies to both partners.
Server Not Responding
When engineer or performer get the message “Server not responding”, there are
two likely causes: either there is no connection to the Internet at all, or the local
firewall settings are too restrictive.
First of all, try to access the Internet via a browser. Next, check your firewall settings.
Configure your router/firewall to allow incoming information for UDP ports 51111
through 51113, or ask your administrator to do it for you.