User Manual

Troubleshooting
UR-RT4 / UR-RT2 Operation Manual 34
Troubleshooting
Power does not turn on.
(The USB indicator is off or
flashing continuously, even
though the UR-RT is
connected to a computer or
iOS device.)
Has the TOOLS for UR-RT been installed properly?
Refer to the Startup Guide instructions to complete the TOOLS for UR-RT
installation.
Is the AC adaptor connected correctly?
The UR-RT is not a bus-powered type device. Refer to the Startup Guide
instructions to turn on the [ ] switch.
Confirm whether or not a proper USB cable is used.
If the USB cable is broken or damaged, replace the USB cable with a new one.
Make sure to use a USB cable no longer than 3 meters.
No Sound
Has TOOLS for UR-RT been installed properly?
Refer to the Startup Guide instructions to complete the TOOLS for UR-RT
installation.
Confirm whether or not a proper USB cable is used.
If the USB cable is broken or damaged, replace the USB cable with a new one.
Make sure to use a USB cable no longer than 3 meters.
Are the volume controls of the device set to appropriate levels?
Confirm the levels of the [OUTPUT] knob and [PHONES] knob.
Are the microphones and monitor speakers connected to the device
properly?
Refer to the section “Connection Examples” (pages 26, 27, 30, 31) to confirm the
connection.
Are the audio driver settings on DAW software set properly?
Refer to the section “Configuring the Audio Driver Settings on DAW Software”
(page 28) to set it.
Is the [ASIO Driver] setting on the Cubase series program set
properly?
From the Cubase series menu, open the [Studio]  [Studio Setup]  [VST Audio
System], then confirm that the [Yamaha Steinberg USB ASIO] (Windows) or
[Steinberg UR-RT] (Mac) is selected on the [ASIO Driver].
Windows Mac