Safety Information

©2016 Steelcase Inc. All rights reserved.
All specifications subject to change without notice.
HOW DO YOU GET WARRANTY SERVICE WHEN THE PRODUCT
IS PURCHASED THROUGH?
To facilitate warranty service, please keep your original proof of
purchase. Contact Steelcase Store Customer Service by emailing or
calling 800.516.3454, Monday through Friday, 8 a.m. to 8 p.m. Eastern
Time. We will either send you a replacement part for you to install or we
will work with our local repair team to get your Product fixed.
Visit this website for a complete list of current store locations:
http://www.steelcase.com/en/shop/shop-retail/pages/main.aspx
Visit this website to see a complete listing of online locations:
http://www.steelcase.com/en/shop/shop-online/pages/main.aspx
HOW DOES STATE OR PROVINCIAL LAW APPLY?
This warranty provides specific legal rights, and you may have other
rights, which vary, from state to state and province to province.
THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. STEELCASE
SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTIAL DAMAGES.
WARRANTY DOES NOT APPLY TO PRODUCT DEFECTS, DAMAGE,
FAILURE OR LOSS RESULTING FROM:
• Normal wear and tear.
• Failure to apply, install, reconfigure, or maintain products according to
published Steelcase or manufacturer instructions and guidelines.
• Abuse, misuse, or accident (including, without limitation, use of
product in unsuitable environments or conditions).
• Alteration or modification of the product.
• The substitution of any unauthorized non-Steelcase components
for use in the place of Steelcase components in an integrated
product solution, including but not limited to worksurfaces, leg
supports, panels, brackets, shelves, overhead bins and other integral
components.
WARRANTY DOES NOT COVER:
• Products considered by Steelcase to be consumables; (e.g., batteries,
bulbs/lamps, except projector lamps offer 6 months coverage).
• Variations occurring in surface materials (e.g., colorfastness (except
paint), matching grains, textures and colors across dissimilar
substrates and lots).
• Select Surfaces/Steelcase Health Graded-In/Coalesse Graded-
in, Custom Surfaces/Coalesse Customer’s Own Material (COM),
Customer’s Own Leather (COL) and Customer’s Own Laminate are
not covered, except as warranted by the original supplier, for material
properties including, but not limited to, quality, colorfastness, shade
variations, puddling, wrinkling or abrasions.
• Other manufacturers’ products (Steelcase shall pass along any
warranty it receives with respect to other manufacturers’ branded
products, including EMU and Carl Hansen).
WARRANTY PROVIDES EXCLUSIVE REMEDIES:
• Pursuant to this limited warranty, if a product fails under ordinary use
as a result of a defect in materials or workmanship, Steelcase will (i)
repair or, at Steelcase’s option, replace the affected product at no
charge, with a new or refurbished product of comparable function,
performance and quality or ii) refund or credit of the purchase price for
the affected product, at Steelcase’s discretion, if Steelcase determines
that repair or replacement is not commercially practicable or cannot
be timely made.
- A product “defect” means an inadequacy in the materials or
workmanship of the product that (i) existed at the time when you
received the product from Steelcase or a Steelcase Authorized
Reseller and (ii) causes a failure of the product to perform under
ordinary use in accordance with the materials and documentation
accompanying the product.
- An “ordinary use” means use of the product (i) in conformance with
all applicable local, state or federal laws, codes and regulations
(including without limitation building and/or electrical codes) and
(ii) in accordance with manufacturer recommendations and/or
instructions in the materials and documentation accompanying the
product.
- A “Steelcase Authorized Reseller” means any dealer that (i) is duly
authorized by Steelcase to sell the product, (ii) is legally permitted
to conduct business in the jurisdiction where the product is sold,
and (iii) sells the product new and in its original packaging.
• Replacement parts are covered for 2 years or the balance of the
original warranty, whichever is longer.
Steelcase Limited Lifetime Consumer Warranty for Americas
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Steelcase reserves the right to request that the damaged product be returned prior to granting a remedy.
Warranty is non-transferable and valid only for the original purchaser acquiring a product from Steelcase or Steelcase Authorized Reseller for the
purchaser’s own use and not for resale, remarketing or distribution.