User guide

B-500-MTRX-230-8x8 Installation Manual

Pg. 24

™

12. Troubleshooting

IfissuesariseduringinstallationortestingoftheB-500-MTRX-230-8X8,followtheseguidelinestotroubleshoot.Use

theSystemLayoutchartonthenextpagetorecordadescriptionofeachpartofthesystem.Ifaproblemcannotbe

solvedusingthemethodslistedhere,llouttheSystemLayoutChartascompletelyaspossibleandcontactBinaryTech

Supportforassistanceat(866)838-5052.

• Alwaysset uptheconnectionsbetween thematrixswitcher and allequipmentbefore attemptingEDID setupor

testingvideoandaudiotobesurethatalldisplayshavebeenaccountedfor.

• Onlychangeonepartofasetupatatimewhentroubleshooting.Changingmorethanonevariablemayleadto

inconsistentresults.

• Whenanyissueariseswithvideooraudio,inspectthecableconnectionsrst.Mostissuesarisefromaconnector

notbeingfullyseatedinitsportorapoorlyterminatedCat5e/6cable.

• Trytosimplifythesignalroutewhentroubleshooting.Removeanyadditionalequipmentfrombetweenthesource

anddisplayaspossible,andaddonepiecebackuntiltheissuere-appears.

• Ifasourcewillnotworkwithalldisplays,oradisplaywillonlyworkwithsomesources,theissueisusuallyeitheran

incorrectEDIDforaninput,orasourcemenuissetincorrectly.

• Swapdevicestodifferentportsonthematrixtodeterminewhetherissuesfollowthedevicesortheportsinuse.

Issuesfollowingsourcesarealmostalwaysrelatedtotheinternalsettingsofthesource.Setthesourceoutput

toadjustautomaticallyfortheEDIDofthedisplay.ThensetuptheEDIDsusingalearnedEDIDfromanoutput

witha“problem”display,orselectinganembeddedEDIDcompatiblewithalloftheconnecteddisplays’supported

resolutions.

Ifasourcewillnotsendasignaltoanyconnecteddisplay,itisprobablyduetoanissuewiththecableinuse,theEDID

settingfortheinput,orthesettingsinthesource:

• Swapthecablebetweenthesourceandtheinputofthematrixforashort,workingHDMIcable.

• Testthesourceusingadifferentinput.Ifthesourceworkswithdisplayswhenconnectedtoadifferentinput,the

EDIDneedstobechangedtoonethatiscompatiblewithalldisplays.

• Iftheproblemfollowsthesource,itsoutputsettingsarenotcompatiblewiththedisplaysinuse,orthesourceisnot

workingcorrectly.TestthesourceandsetituptoworkbyconnectingdirectlytoadisplaywithanHDMIcable.

Ifadisplayconnectedtoamatrixoutputwillnotsynctoanysource,theissueisusuallyeitheranincompatibleEDIDon

allinputsoraproblemwiththecableconnectingthedisplaytothematrixswitcher:

• LearntheEDIDofthe“problem”outputtoallinputs.

• Re-terminate the HDBaseT cable (if applicable) and test it for continuity, and try a different HDBaseT receiver.

ReplaceanyHDMIcableswithknownworkingunits.

• Bypassallotherequipmentandwiredirectlyfromtheoutputofthematrixtotheinputofthedisplaywiththeshortest

HDMIcablepossibletoeliminateotherequipmentasthecauseoftheissue.

• Connectthedisplaywiringtoadifferentmatrixswitcheroutput.

• ConnecteachsourcedirectlytothedisplayusinganHDMIcableandtesttobesurethedisplayanditsinputport

workcorrectlywithsources.IfthisworkstheremayHDBaseTorHDMIwiringissues.

• UseaknowngoodHDBaseTreceiverandatestrunofCat5e/6cableoutsidethewalltohelpidentifyHDBaseT

issues. IftheB-500-RX-230-IR HDBaseTReceiver isbeing used, seeits manualformore troubleshootingtips

directlyrelatedtoHDBaseT.

12.1. General Troubleshooting Guidelines

12.2. No Signal from Source to any Display

12.3. No Signal from any Source to any Display