Manual
B-500-MTRX-230 Installation Manual
Pg. 27
www.snapav.com Support: 866.838.5052
Ifadisplayonanoutputusing2channelstereoaudioisswitchedtoaninputwithitsEDIDsettosurroundsoundaudio
format,audioatthe display speakersmaybegarbled, missingpiecesoftheaudio track,ormutedaltogether.This
symptomindicatesthatthedisplaycannotdown-converttheaudiostreamfromthesource.Toxthisissue,thesource
mustbesettooutputonly2channelstereoaudio.
This may result in limited audio quality in zones with surround systems. With sources like cable or satellite boxes,
surroundsoundaudioisn’tascriticaltotheenduserexperience,sothesesourcescansendstereoaudiothroughthe
speakersystemwithnoperceiveddifference.ForBlu-rayplayersorstreamingdeviceswheresoundqualityiscritical,
thecompromisewouldbetoconnectasecondsourceofthesametypesothatoneissettostereoandoneissetto
surroundsound,oroneisconnecteddirectlytotheAVreceiverinsteadofthematrixswitch.
12.4. Audio Issues
13. Contacting Tech Support
Phone: (866)838-5052
Email: Techsupport@SnapAV.com