Manual

B-500-MTRX-230 Installation Manual
Pg. 26
© 2013 Binary
™
12. Troubleshooting
IfissuesariseduringinstallationortestingoftheB-500-MTRX-230,followtheseguidelinestotroubleshoot.Usethe
SystemLayoutchartonthenextpagetorecordadescriptionofeachpartofthesystem.Ifaproblemcannotbesolved
using the methods listed here, ll out the System Layout Chart as completely as possible and contactBinary Tech
Supportforassistanceat[phone].
• Alwayssetup theconnectionsbetween thematrixswitcher andallequipment before attemptingEDID setup or
testingvideoandaudiotobesurethatalldisplayshavebeenaccountedfor.
• Onlychangeonepartofasetupatatimewhentroubleshooting.Changingmorethanonevariablemayleadto
inconsistentresults.
• Whenanyissueariseswithvideooraudio,inspectthecableconnectionsrst.Mostissuesarisefromaconnector
notbeingfullyseatedinitsportorapoorlyterminatedCat5e/6cable.
• Trytosimplifythesignalroutewhentroubleshooting.Removeanyadditionalequipmentfrombetweenthesource
anddisplayaspossible,andaddonepiecebackuntiltheissuere-appears.
• Ifasourcewillnotworkwithalldisplays,oradisplaywillonlyworkwithsomesources,theissueisusuallyeitheran
incorrectEDIDforaninput,orasourcemenuissetincorrectly.
• Swapdevicestodifferentportsonthematrixtodeterminewhetherissuesfollowthedevicesortheportsinuse.
Issuesfollowingsourcesarealmostalwaysrelatedtotheinternalsettingsofthesource.Setthesourceoutput
toadjustautomaticallyfortheEDIDofthedisplay.ThensetuptheEDIDsusingalearnedEDIDfromanoutput
witha“problem”display,orselectinganembeddedEDIDcompatiblewithalloftheconnecteddisplays’supported
resolutions.
Ifasourcewillnotsendasignaltoanyconnecteddisplay,itisprobablyduetoanissuewiththecableinuse,theEDID
settingfortheinput,orthesettingsinthesource:
• Swapthecablebetweenthesourceandtheinputofthematrixforashort,workingHDMIcable.
• Testthesourceusingadifferentinput.Ifthesourceworkswithdisplayswhenconnectedtoadifferentinput,the
EDIDneedstobechangedtoonethatiscompatiblewithalldisplays.
• Iftheproblemfollowsthesource,itsoutputsettingsarenotcompatiblewiththedisplaysinuse,orthesourceisnot
workingcorrectly.TestthesourceandsetituptoworkbyconnectingdirectlytoadisplaywithanHDMIcable.
Ifadisplayconnectedtoamatrixoutputwillnotsynctoanysource,theissueisusuallyeitheranincompatibleEDIDon
allinputsoraproblemwiththecableconnectingthedisplaytothematrixswitcher:
• LearntheEDIDofthe“problem”outputtoallinputs.
• Re-terminate the HDBaseTcable (if applicable) and test it for continuity, and try a differentHDBaseT receiver.
ReplaceanyHDMIcableswithknownworkingunits.
• Bypassallotherequipmentandwiredirectlyfromtheoutputofthematrixtotheinputofthedisplaywiththeshortest
HDMIcablepossibletoeliminateotherequipmentasthecauseoftheissue.
• Connectthedisplaywiringtoadifferentmatrixswitcheroutput.
• ConnecteachsourcedirectlytothedisplayusinganHDMIcableandtesttobesurethedisplayanditsinputport
workcorrectlywithsources.IfthisworkstheremayHDBaseTorHDMIwiringissues.
• UseaknowngoodHDBaseTreceiverandatestrunofCat5e/6cableoutsidethewalltohelpidentifyHDBaseT
issues. Ifthe B-500-RX-230-IRHDBaseTReceiveris beingused, seeits manual for more troubleshooting tips
directlyrelatedtoHDBaseT.
12.1. General Troubleshooting Guidelines
12.2. No Signal from Source to any Display
12.3. No Signal from any Source to any Display