Cisco Internet Service Node (ISN) Release Notes for Release 2.0 Internet Service Node (ISN) Version 2.0 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
Cisco Internet Service Node (ISN) Release 2.0 1. Description.......................................................................................... 4 1.1. New Features Added since Release 1.0.1...................................... 4 1.2. Changes from Release 1.0.1......................................................... 5 1.3. Release Caveats ......................................................................... 6 2. User Documentation .................................................................
Internet Service Node (ISN) 2.0 Release Notes This document describes Cisco Internet Service Node (ISN), Release 2.0. The user is expected to be familiar with the ISN solution and to have access to the ISN Release 2.0 documentation set. Note: For the most up-to-date version of these release notes, as well as all other ISN 2.0 documentation, go to the Cisco Web page: http://www.cisco.com 1. Description 1.1. New Features Added since Release 1.0.
Internet Service Node (ISN) 2.0 Release Notes • Automated codec negotiation between ingress and egress gateway/endpoint during IP Transfer. • Metrics have been added to the Application Server to measure it’s internal response time and the ICM response time. Metrics have been added to the ISN Voice Browser to measure call arrival and transfer rates (cps). The transfer latency metrics in the ISN Voice Browser logs have been separated into the time to alerting and time to off-hook.
Internet Service Node (ISN) 2.0 Release Notes Option 3: Support both locale nomenclatures and gradually change scripts from en_US to en-us. In order to support both: § Copy the new prompt files (installed as part of the upgrade, e.g., USD_dollar.wav) from …/en-us/… directory to …/en_US… directory § Copy the existing media server system files (e.g., 1.wav) from …/en_US/… directory to …/en-us… directory. • The prompts used when playing dollar currencies have changed from “dollar.wav” and “dollars.
Internet Service Node (ISN) 2.0 Release Notes 2. User Documentation The User Documentation consists of: Title Description Where to find it Cisco ISN Configuration and Administration Guide Describes configuration and administration of ISN components. File name : ISN_Conf.pdf Cisco ISN Installation Guide Describes how to install the ISN components and perform initial configuration. File name : ISN_Install.
Internet Service Node (ISN) 2.0 Release Notes These corrections appear in Chapter 5 of the version of this guide posted to http://www.cisco.com. 3. Uninstall for SDDSN ISN version 2.0.0 now supports uninstall for SDDSN (ISN 1.0 and 1.0.1 did not). The rest of this section applies to systems that had or have SDDSN 1.0.1 installed on them. If you have version 1.0.1 of SDDSN installed, then run the 2.0.0 upgrade. New files are overlaid on top of the old files.
Internet Service Node (ISN) 2.0 Release Notes § When using external VXML with Nuance ASR, specifying an invalid locale will cause the default locale to be used, and the recognizer will not return an error. § § ISN was not tested with the Speechworks TTS product. Built-in type: Currency in Speechworks ASR returns in the format mmm.mm, with no currency indicator prefix. 5.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note Enclosure CSCma12977 3 Very rarely in lab conditions with high transfer rate, ISN can drop call Symptom: Voice Browser prints log errors for "Invalid sequence number" during transfer. When these occur it happens almost always at the time of call disconnect, so there is no effect to the caller (since they are already gone). However, very rarely this error may occur while the call is active.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note Enclosure CSCma23427 3 1-minute-24-second delay for restart when AS network cable is pulled For calls in progress, the Call Restart feature on the ISN Voice Browser has a very long delay (almost a minute and a half) before the call is restarted on the next Application Server in the AppServer list. This occurs when the Application Server loses network connectivity. Any new calls will go to an alternate App Server.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note Enclosure CSCma23943 3 30 ms packetization doesn’t work for Call Transfer with ISN VB Symptom: With ISN Voice Browser, packetization is 20ms even if gateways are configured for 30ms. Conditions: Using ISN Comprehensive or queue and transfer deployment models with ingress and egress gateway both configured for 30 ms, the packetization used during IVR treatment and for IP Transfer is 20ms.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note Enclosure CSCma05957 4 Unknown MicroApp needs to return an error code to the ICM In the ICM configuration manager "Network VRU Script List", if the "VRU script name" contains an invalid MicroApp name, the error code returned to the ICM is not correct. In the ScriptEditor, call execution will continue out of the "X" branch of the RunScript node, but the ECC variable user.microapp.error_code will be unchanged.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note Enclosure CSCma08819 4 When AS List changed, calls accepted before communication established anybody If the list of application servers configured on the Voice Browser is changed from one which has at least one server which is serving calls to a list where none are serving calls (e.g. a misconfiguration), a few seconds can elapse where calls are accepted at the voice browser but cannot be serviced.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note Enclosure CSCma12008 4 At startup AS logs incorrect message: Adding new Voice Browser: 127.0.0.1 In the Application Server start up logs there is an entry "Adding new Voice Browser: 127.0.0.1" which is incorrect (there is no such Voice Browser). The message is benign.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note Enclosure CSCma20667 4 Null pointer exception in AS warning message Rarely, the following error message will appear in the Application Server logs: 824: Oct 09 17:33:43.718 EDT %ISN-SS_HTTP-4WARNING:Error in interval 420:java.lang.NullPointerException. The problem occurs in dormant internal metrics calculations, and have no impact on call processing or customer-visible metrics reliability.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note Enclosure CSCma23587 4 VB may return RNA for other transfer failure conditions The ISN VB is incorrectly sending a RingNoAnswer result for some transfer failures which occur for reasons other than RingNoAnswer. This has been seen in laboratory conditions with misconfigured target Voice Gateways causing some type of general transfer failure. This may create confusion when trying to diagnose transfer failure causes.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note Enclosure CSCma24166 4 Call gets stranded in VB during Symptom: In ShowActiveCalls from VBAdmin, rare combination of events call is in "Transferred" state for days. Conditions: The exact sequence necessary to create the problem is: 1. Caller is queued and prompt finishes. Request is sent to the App server for instructions. 2. Asynchronous transfer instruction arrives at VB while waiting for response from step 1. 3.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note Enclosure CSCma23753 5 Wrong VB error message if no file found when using file: to access If fetching media files using "file:..." and the file is not present, the resulting error message in the ISN voice browser is not correct. The message says "ERROR: Media Server ..
Internet Service Node (ISN) 2.0 Release Notes 5.2. Significant Defects in Other Components which Affect ISN Solution (ordered by severity) Identifier Comp. Severity Headline Release -note Enclosure CSCea34215 GW 1 Gateway crash in rtsplib_set_session _ timeouts Symptoms: Although a Cisco AS5400 gateway has a light traffic load of 50 calls and has run for only a few minutes, it may reload after tracebacks are generated.
Internet Service Node (ISN) 2.0 Identifier Comp. Severity CSCdw39759 CCM CSCdx26761 GW Release Notes Headline Release -note Enclosure 3 INFO message should be used for ringback tone generation for IP phone call transfer Problem Description: When a call coming from IOS gateway and terminates to IP phone and is being transferred, the caller is not hearing the second ring back tone (cscds11354).
Internet Service Node (ISN) 2.0 Identifier CSCea03950 Comp. Severity GW 3 Release Notes Headline Release -note Enclosure FetchTimeout not working Symptom: The HTTP response timeout does not timeout as specified in vxml script. Workaround: None.
Internet Service Node (ISN) 2.0 Release Notes 5.3. ISN 1.0.1 Defects Fixed in ISN 2.0 (ordered by ID) Identifier Severity Headline Release -note enclosure CSCma06207 4 AF port update is not consistent Changing the Alarms Forwarder (AF) port on the App Server does not work, and causes the communication to break. If left as the default, it works correctly.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note enclosure CSCma16843 4 Ports not set for prerouted calls will cause AS to go Out of Service If the preroute ports are not set, the first prerouted call will make the AS go Out of Service indefinitely. Possible Solution: Restart the Application Server and add the necessary ports.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note enclosure CSCma19209 4 PD locales for simultaneous calls may be intermixed Under rare conditions, and only for customers that use multiple locales, simultaneous calls running the PD script may inadvertently have their locales changed in the middle of a prompt.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note enclosure CSCma22502 3 VB does not relay the DTMF from the outbound leg to the inbound leg Symptom: DTMF digits entered from an IP phone cause the caller to be disconnected when the transfer is bridged via the Voice Browser. Conditions: When an agent enters DTMF on their hard phone while talking to a caller, two problems occur.
Internet Service Node (ISN) 2.0 Identifier Severity Headline Release Notes Release -note enclosure CSCma23779 2 VB can’t load media file with long duration on local machine Symptom: Caller gets dead air indefinitely waiting for prompt to play. Condition: This occurs when using the file: media file access method in the Voice Browser and the prompt file is larger than 20K. Workaround: Use http: file server instead of file: method.
Internet Service Node (ISN) 2.0 Release Notes § Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store: http://www.cisco.com/go/subscription § Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387). 6.4.
Internet Service Node (ISN) 2.0 Release Notes To access Cisco.com, go to the following website: http://www.cisco.com 7.2. Technical Assistance Center The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract. Contacting TAC by Using the Cisco TAC Website If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.
