User Manual

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TROUBLESHOOTING GUIDELINESTROUBLESHOOTING GUIDELINES
TROUBLESHOOTING GUIDELINESTROUBLESHOOTING GUIDELINES
TROUBLESHOOTING GUIDELINES
These guidelines should be utilized by a qualified service agent.
Improperly sealed, hot or cold supply connection, Tighten threaded connections.
relief valve, drain valve, or thermostat threads.
Leakage from other appliances or water lines. Inspect other appliances near water heater.
Condensation of flue products. Refer to CONDENSA TION.
Thermal expansion in closed water system. Install thermal expansion tank (DO NOT plug T&P valve).
Improperly seated valve. Check relief valve for proper operation
(DO NOT plug T&P valve).
High sulfate or mineral content in water supply. Drain and flush heater thoroughly, then refill.
Bacteria in water supply. Chlorinate or aerate water supply.
Gas control knob not positioned correctly. Refer to LIGHTING INSTRUCTIONS.
Main gas supply off. Turn on main gas shutoff valve.
Thermocouple malfunction. Replace pilot assembly and/or thermocouple.
Match not close to pilot Locate pilot, move match closer.
Thermocouple malfunction. Replace pilot assembly and/or thermocouple.
Defective Gas Control. Replace Gas Control.
Dirty pilot burner. Clean pilot assembly.
Thermocouple malfunction. Replace pilot assembly and/or thermocouple.
Defective Gas Control. Replace Gas Control.
Thermocouple tip is not in contact with pilot flame. Insert thermocouple correctly.
Heater not lit or thermostat not on. Refer to LIGHTING INSTRUCTIONS.
Thermostat set too low. Refer to TEMPERATURE REGULA TION.
Heater undersized. Reduce hot water use.
Low gas pressure. Contact your gas supplier.
Incoming water is unusually cold. Allow more time for heater to re-heat.
Leaking hot water pipes or fixtures. Have plumber check and repair leaks.
High temperature limit switch activated. Contact a service agency to determine cause.
Thermostat set too high. Refer to TEMPERATURE REGULA TION.
Condensation dripping on burner. Refer to CONDENSA TION.
Sediment or calcium in bottom of heater tank. Clean sediment from tank. Refer to DRAINING
instructions in Maintenance section of manual.
Improper combustion. No adjustment available. Contact a service agency
to determine cause.
Lack of supply air.
Improperly installed vent piping. Contact a service agency to determine cause.
Downdraft.
Poor combustion.
SOOTING
WA TER LEAKS
LEAKING T&P VALVE
SMELL Y WATER
PILOT OUT AGE
VENT GAS ODORS
BURNER WILL NOT
STAY LIT
W A TER TOO HOT
W ATER HEATER SOUNDS
PILOT WILL NOT LIGHT
NOT ENOUGH
HOT WATER
Problem Cause Solution
SIZZLING OR
RUMBLING