User Manual

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Troubleshooting
If you are experiencing device detection issues, there are some
quick tests that you can complete to narrow down the source of
the issue.
Update your computer to use Thunderbolt 3
• Visit http://thunderbolttechnology.net/updates and look for
your computer in the list of aected computers. To update
your computer, follow the instructions on the website or
contact your computer’s manufacturer.
Verify that your components are Thunderbolt compliant
• A 50 cm StarTech.com cable is included in the box. However,
if you’re using a dierent cable, make sure that you are using
a Thunderbolt 3 certied cable.
• Make sure that the port on your computer is Thunderbolt 3
compliant. Thunderbolt 3 uses the USB-C connector type, but
not all USB-C connectors are compatible with Thunderbolt
3. If you are using a USB-C port that is not Thunderbolt 3
compliant, switch to a port that is Thunderbolt 3 compliant.
• Make sure that your peripheral is Thunderbolt compliant. If
you’re not sure, check with the manufacturer.
Test the Thunderbolt peripheral
• Use a second Thunderbolt peripheral, and see if it works.
Ideally, the second peripheral is one that you know works
in other setups. If the second peripheral works in the
current setup, then there is probably an issue with the rst
Thunderbolt peripheral.
• Use the Thunderbolt peripheral with a second setup. If it
works in the second setup, then there is probably an issue