User Manual

Instruction manual
17
Troubleshooting
None of the lights on the SV231USBLC are illuminated
One of the possible causes of this issue is that the adapter isn’t receiving power from
either of the USB connections.
Try the following action:
• Connect the device to other USB ports that you know are receiving power.
A black bar is appearing on the left or top of the image
Try the following actions:
1. Click Video > Settings.
2. Click the directional arrows to move the image to the left or up until you can’t see
any black on the image.
3. To save your changes, click Save.
The LEDs on the user console are ashing or the software says SV231USBLC
isn’t connected
This issue may be a result of the device drivers not being installed properly.
To verify that the device drivers are installed correctly on a computer running a version
of Windows OS, complete the following steps:
1. Unplug the SV231USBLC.
2. Restart your system.
3. Plug in the SV231USBLC.
If the device drivers are installed correctly, a Found New Hardware message should
appear.
Select a Help menu option
• On the Help menu, do one of the following:
• Click Online manual.
• Click Get latest version.
• Click License.
• Click About.