User Manual

Instruction Manual

Troubleshooting

Test the components in your setup

If you followed the steps to set up your docking station and it still isn’t working, you

can test to make sure that the components of your setup are working correctly and

aren’t the source of the issue.

Tip: When you test the cables in your setup, you should test each cable individually

and use short cables where possible.

To test the components, try the following:

1. Use the cables, drives, and dock in another setup. If the components work in the

second setup, the problem likely isn’t with the components and you can proceed to

the second step.

2. One component at a time, swap out the cables, drives, and dock for components

that you know work in other setups.

Check to see how the drive is listed in Disk Management

To determine if the error is with the drive that you’re using, complete the following:

1. On a computer running a version of Windows, press the Windows key + R, type

diskmgmt.msc, and press Enter.

2. Check to see if your drive is listed and do one of the following:

• If the drive is listed as unallocated, you need to reformat the drive. Right-

click unallocated and click New Simple Volume. Complete the on-screen

instructions to reformat the drive.

Warning! Reformatting a drive erases all of the data on it. Make sure that you back up

all of your data before you reformat the drive.

• If the drive is listed as healthy but doesn’t have a drive letter next to it, right-

click healthy and click Change Drive Letter and Paths. Click Add, assign a

drive letter (for example, C:), and click OK.

Note: A formatted drive won’t show up in Computer or My Computer until it has a

drive letter assigned to it.