Operations Manual

Troubleshooting | 21 20 | Troubleshooting
Troubleshooting
SYMPTOM POSSIBLE CAUSES SOLUTIONS
Audio stream
is too loud or
too soft.
Volume streamed
from Remote Mic +
to hearing aid not
optimal.
Press volume + or – button
on Remote Mic +.
Volume of audio
source is not
optimal.
Adjust volume level of
audio source until better
sound quality is achieved.
Remote
Mic Mode:
Difficult to
hear speaker
in noisy
environments.
Remote Mic + may
be too far from
speaker.
Move Remote Mic + closer
to speaker’s mouth.
Remote Mic + may
be covered by
clothing or poorly
positioned.
Provide clear access from
Remote Mic + to speaker’s
voice.
Bluetooth
Mode: Caller
cannot hear
your voice
during phone
calls.
Remote Mic + may
be too far from your
mouth.
Move Remote Mic + closer
to your mouth or speak
louder.
LED is slowly
pulsing green
or blue, but
no streamed
sounds are
heard in the
hearing aids.
Hearing aids are
not ready to receive
audio streams.
Manually start the audio
stream via Thrive Hearing
Control, Starkey Hearing
Technologies Remote, or
hearing aid user control.
SYMPTOM POSSIBLE CAUSES SOLUTIONS
One (or both)
hearing aids
unexpectedly
drops out
of audio
streaming.
Hearing aids may
be on the edge of
wireless range.
Move closer to Remote
Mic +.
Battery level in
hearing aid can
no longer support
audio streaming.
• Replace hearing aid
battery with new one.
• Recharge your hearing
aid, if applicable.
Large object, such
as furniture or a wall,
may be degrading
signal.
For best performance,
your hearing aids should
be within line-of-sight of
Remote Mic +.
Wireless connection
with Remote Mic +
was lost.
To restart the audio stream,
follow steps in the Start/
Stop Audio Streaming
section.
Streamed
audio quality
is distorted.
Low battery level in
Remote Mic +.
Recharge Remote Mic +.
Volume of audio
source is not
optimal.
Adjust volume level of audio
source until better sound
quality is achieved.
Streamed
audio quality
is inconsistent.
Bluetooth Mode:
Bluetooth device
may be on the edge
of wireless range.
Move Bluetooth device
closer to Remote Mic +.
Telecoil Mode:
Remote Mic + may
not be positioned
for optimal
streaming.
Re-orient Remote Mic +
into a vertical position.