Troubleshooting Guide

Operation | 13 12 | Preparation
Helpful Hints
• Minor irritation and/or inflammation may occur
as your ear becomes accustomed to having an
object in it; if so, please contact your hearing
professional�
• If an actual allergic reaction occurs, alternative
earmold materials are available; contact your
hearing professional�
• Severe swelling, discharge from the ear, excessive
wax or other unusual conditions warrant
immediate consultation with a physician�
Power On & Off
ON - The hearing aids will power on automatically
after removing them from the charger� There is a
delay that allows you time to insert your hearing
aid into your ear�
ON - If the hearing aid is manually powered off,
pressing the push button will power it on� The
delay still exists, to give you time to insert the
hearing aid in your ear�
OFF - The hearing aids will power off automatically
when placed on the charging posts� Charging
will proceed�
OFF - The hearing aids can be powered off manually
by pressing the push button for three seconds�
Auto On/Off
Your hearing aid may support the ability to
automatically go into a low-powered state to conserve
battery*� This control can be configured by your
hearing professional or via the Thrive Hearing Control
app� Place your hearing aid on a flat, stable surface
(e�g�, a table) with the tip facing upwards and it will
go into a low-powered state after about 15 minutes�
To resume normal hearing aid function, pick up your
hearing aid and place it in your ear� Your hearing aid
will detect this motion and switch back on again� You
may hear a tone indicating that your hearing aid is
powered on�
*Going into a low-powered state helps conserve
battery consumption when used with rechargeable
hearing aids that are charged on a daily basis�
User Controls
Your hearing aid’s user control may have been
customized by your hearing professional� Ask your
hearing professional how the user control on your
hearing aid is set�
Available User Control Functionality
The user control on your hearing aid can respond
differently depending on how long you activate (press)
the button� Your hearing aid is capable of having one
function assigned to a short press (press and release)
and one function assigned to a long press (press and