Troubleshooting Guide

SYMPTOM
POSSIBLE
CAUSES
SOLUTIONS
Not Loud
Enough
Blocked
microphone or
r eceiver
Clean or replace wax
guard as needed
Hearing change
Contact your hearing
professional
Debris buildup
Clean both microphone
and receiver with brush
Inconsistent
Performance
Blocked
microphone or
r eceiver
Clean or replace wax
guard as needed
Unclear ,
Distorted
Performance
Blocked
microphone or
r eceiver
Clean or replace wax
guard as needed
Blocked vent
Clean vent
Defective
hearing aid
Contact your hearing
professional
Dead
Dead Battery
Replace battery
Blocked
microphone or
r eceiver
Clean or replace wax
guard as needed
38 | Hearing Aid Care Hearing Aid Care | 39
Custom Microphone Cover
The custom microphone cover protects the
microphone from wax and debris . Your hearing
professional will instruct you on maintenance of
the microphone cover .
Service & Repair
If, for any reason, your hearing aid does not operate
properly , do NOT attempt to fix it yourself . Not only
are you likely to violate any applicable warranties or
insurance, you could easily cause further damage .
Should your hearing aid fail or perform poorly , check
the guide on the next page for possible solutions . If
problems continue, contact your hearing professional
for advice and assistance . Many common problems
may be solved in your hearing professional’s office or
clinic .
Troubleshooting Guide