Troubleshooting Guide

Adjustment | 31 30 | Adjustment
Pairing Your Hearing Aid with an iOS Device
To adjust your hearing aid with your iOS device, you
must pair the two together so they can communicate�
Please follow the instructions to pair your iOS device
and your hearing aid�
1� Ensure Bluetooth setting is enabled on your iOS
device� Within the Settings menu go to Bluetooth
and toggle to On�
2� Turn your hearing aids off and back on� This puts
the hearing aids in pairing mode�
3� Within the Settings menu go to Accessibility >
Hearing Devices.
• You will see your hearing aid name (e�g� “Chris
Hearing Aids”) when the iOS device first
discovers your hearing aids�
• If your name does not appear in the “Devices”
list within 5–7 seconds, tap Accessibility in the
upper left corner, then tap Hearing Devices
�
You are now ready to use your iOS device to adjust
your hearing aid� You can adjust either with the native
iOS controls or with the Thrive app�
To access the native iOS hearing aid controls, triple-
click the Home button (iPhone 8 or earlier) or the side
button (iPhone X and newer) on your iOS device� For
additional configuration options, please consult Apple
support� From this screen you can adjust the volume,
select memory or use your iOS device as a remote
microphone�
Select Start Live Listen to stream the iOS device
microphone input directly into your hearing aid� Point
the iOS device microphone toward the audio source�
To minimize background noise and provide the best
signal, place the iOS device as close to the source
as possible�
Right Volume/Left Volume allows you to increase
and decrease volume for each hearing aid individually�
Turn off Adjust Independently to make changes to
both hearing aids simultaneously�
Normal indicates the name of a memory setting in
the hearing aid� You can select from any memories
shown in the list to change the hearing aid to that
memory setting�