Troubleshooting Guide

Adjustment | 29 28 | Fall Alert

Indicators

Speech indicators will play through your hearing aid(s)

when:

• You have successfully initiated a Manual Alert�

• A fall has been automatically detected�

• At least one contact has conﬁrmed receipt of the

alert text message�

• You have successfully cancelled an alert via the

user control on the hearing aid�

A tonal indicator will play through your hearing aid(s)

when:

• There has been a communication failure during

the transmission of an alert text message�

• There has been a communication failure during

the cancellation of an alert text message�

WARNING: To reduce Fall Alert communication

failures:

• Your hearing aid(s) need to be powered on,

paired and connected with your smartphone

using Bluetooth

connectivity�

• The mobile device must be powered on, with

the Thrive app open (in the foreground or

background)�

• The mobile device must have a connection to the

internet (via a cellular network or WiFi)�

Mobile Phone Use

Your hearing aid is designed to work with a

smartphone� When the hearing aid is paired and

powered on, incoming phone calls will route

automatically to your hearing aid�

iOS allows you to select a preference for how audio

(call audio and media audio) is routed from your

smartphone to your hearing aids�