Troubleshooting Guide

Fall Alert | 27 26 | Fall Alert
app on your smartphone� An SMS text message will
be sent to a maximum of three predefined contacts,
notifying them of the alert� The SMS text message will
contain a link from which each contact can confirm
receipt of the message and view a map, indicating
your location�
Alert Cancellation
An Auto Alert or Manual Alert can be cancelled from
either your hearing aid(s) or your smartphone� To
cancel an SMS alert text message from your hearing
aid(s), press the user control on either hearing aid� Fall
Alert messages can be cancelled within the 60 or 90
second preselected cancellation time following alert
initiation� It may take up to 20 seconds for a fall alert
to be automatically initiated�
Contacts
You can identify up to three contacts to whom you
would like alert text messages sent� You must enter
the name and smartphone number for each contact
into the Thrive app on your smartphone� Each of your
contacts will receive an SMS text message prompting
them to confirm participation in your Fall Alert system�
Auto Alert Sensitivity
You can adjust your Auto Alert Sensitivity in the
Thrive app� Increasing the sensitivity may increase the
likelihood of detecting a fall� Decreasing the sensitivity
may help reduce the probability of false alerts�
WARNING: Decreasing the Auto Alert Sensitivity
may prevent some falls from being detected by your
Fall Alert system�
For example, Auto Alert may not detect a fall if:
• The Sensitivity setting is not appropriate for
the user�
• The fall is very slow, or you slide down gradually�
• You get up and begin walking immediately after
a fall�
As a reminder, you can initiate a Manual Alert if Auto
Alert does not detect a fall� Manual Alert must be
configured by your hearing professional before it can
be used�
WARNING: Auto Alert may initiate false alerts� To
prevent false-alert text messages from being sent to
your contact(s), you may cancel the alert from either
your smartphone or by pressing the user control on
either hearing aid�